BetterHelpReviews of betterhelp.com

I’ve tried BetterHelp twice, and it was a complete waste of time and money. The level of care I received was shocking. One of the therapists I spoke with just agreed with everything I said, even when I knew I was wrong. No real guidance or challenge, just nodding along. After only five sessions, he told me he thought I might be autistic, with no real basis for it. Instead of helping, this service caused more harm than good. Avoid at all costs!

I was gifted a 3 month subscription to Better Help from a ME TOO event and was very disappointed in the lack of experience I found to be true with 2 seperate therapists. These women were unfeeling, inexperienced and had no knowledge on how to treat a sexual assault survivor regardless of how old they were. I had to share my horrific story over from the beginning with each of these therapists and they were more interested in hearing about my pain instead of making a plan to treat my pain. I will NEVER AGAIN use Better Help!!!!

They bill in advance on a recurring subscription plan. Consider this: You are in need of help You take the step to reach out via their web site You take time to complete their lengthy questionnaire You are informed what the subscription fee will be and that you'll be matched to a therapist next You are NOT accurately informed that you will be instantly billed, no matter how long it takes to match to a therapist. You get billed just by hitting Next. You CANNOT cancel your subscription, only the recurrence of it. Which means you must email or use the web form to contact customer service to get a refund. All of these are dark patterns: Make promises for instant help that never get met, make the customer invest their time so they're reluctant to then walk away and waste that effort, don't disclose when billing actually happens and also make it very difficult to cancel currently active billing. I got caught because I had tried BetterHelp once before years ago, but found the therapist useless at that time. So my credit card details were still on file. I assume at least other people signing up would have been prompted to enter credit card details, and that might be a clue they get billed up front... This company follows a completely Amercian business model - everything really is about profit and throughput, not actual care. I'm sure the therapists themselves care and want to help, but the business that BetterHelp has built around connecting that service to clients is just unconscionable. ----- I've decided update this review following a Reply on TrustPilot from BetterHelp next day, as their reply here looks nicely placating but is NOT representative of fact: 1) BetterHelp opines that I "may have .. missed or misunderstood" information. Actually, the sign-on process is best described as *misleading*. My recommendation to BetterHelp? Stop shifting blame to users, and take an actual look at your UIX for the case where a credit card is already on file with an account. The site does present *options* for subscriptions and a Continue button. It does not indicate that continuing is an instant commitment to a subscription, and indeed never issues any kind of receipt, just takes you to a "matching you to a therapist" screen - which can take days btw. 2) No, cancellation is NOT an option through the account, so stop claiming that. It's true that users can cancel FUTURE recurring billing, but any error in the current billing cycle requires a phone call to USA (taken from the CC charge details), or an email which has 24hr turnaround time, or using a web form. BetterHelp may feel comfortable saying "cancellation is always an option" but please consider the actual user UIX: Cancellation simply CANNOT be done through the account for an erroneous subscription. 3) I got a reply from BetterHelp via email, and I find that despite clearly requesting (demanding) full cancellation and refund, I got asked if I wanted to continue - which is a customer retention dark pattern. So now it's likely another 24 hours before the next reply comes. 4) I got quicker replies to this TrustPilot review, than I did to my actual email to customer service, as a registered account holder. As I said in my original TrustPilot review, surely that speaks plainly of where BetterHelp's priorities lie...! For the record, for any others reading this review, I have indeed responded to BetterHelp's request for email & contact information via TrustPilot, so they know who I am, and I will now see if they are able to "turn [the] experience around".

Theyve been known to sell data and have horrible wait times. Ive seen so many bad reviews in places that Im surprised they have such a good rating on trust pilot. They are an awful company. I personally think their prices are exorbitant for a completely online company.

Misleading and abusive system. Once you’re in you can’t get out.”cancel anytime” means cancel whenever / if you change your mind. I was charged for 4 sessions upfront before I even started. I thought I could have one session and then continue if I was happy. I am not questioning the quality of therapists because I have been put off before I even got to try one. They have not offered a trial period , they have taken my money and will not refund . The cancellation is only for 6 weeks so I guess in 6 they’ll try to leach more money again ? I don’t think so . What a disgusting shame that companies like this manipulate and mislead people with mental health issues.

I was really hoping to get big breakthroughs...I didn't.

Apart from it being a complete scam which is now widely known. I need genuine help from a real therapist after being subjected to 1 million better help YouTube ads. I hope you are getting commission for all the people you are driving towards YouTube Premium

I need therapy for the amount of ads that keeps being shoved in my face