BetterHelpReviews of betterhelp.com

I just got my most uncomfortable therapy session ever in my 10 years of therapy journey. Firstly, she talked more than us individually talking. It’s a couple therapy 45mins session, the time I’m talking is 15mins, my bf took 15mins, and she talked 15mins at least - that showed how unprofessional a therapist is, you’re here to listen, not to teach; secondly, she’s very judgmental and jump to the conclusion. For example, she asked my boyfriend a question, and without hearing my version of story/my side of feedback, she immediately jumped to conclusion and just straight up pointed her finger at me saying I’m wrong. her original word even used “I gotta call you out on this one, you’re the bad guy.” Like bro, what kind of therapist say this kind of stuff to people - her job is to heal, to mediate, not to scold people. So unprofessional And yet, these kind of people exist in BetterHelp. Don’t waste your money. Find a professional in clinic. I paid $90/45mins to get scolded and personal attack.

Written several times to request a particular therapist. They have not responded and keep offering me therapist that do not speak my language. Have tried updating my language preference but no luck. They claim to ¨help you find therapy¨ but so far it's been impossible. Very disappointed and frustrated.

More focused on making money than your health! Be careful when you sign-up here; As soon as your name is down, BetterHelp start charging you even before you've actually had your first session with a therapist. And such charging continues even if you're not using a therapist. To add insult, if you decide to cancel your membership, you're then told "Your sessions history may become unavailable after your membership ends". Great. I sign up, pay you money and when I want to leave and take my learnings with me so I can be strong and learn from my therapy, you tell me my history is unavailable. It's clear BetterHealth cares more about your membership and money than your underlying mental health and improvement.

I feel completely let down by their service. I’ve had one-on-one sessions with a psychologist before, but never online. I decided to try it because of my busy schedule, thinking it would be more convenient. On paper, the therapist seemed highly qualified, but in reality, I wasn’t making any progress. It felt like I was just another number. She rushed through our sessions, didn’t remember key details from our previous discussions, and it felt more like talking to a friend with no therapeutic expertise. To make matters worse, they don’t provide the necessary codes or service numbers for insurance reimbursement, leaving me unable to claim anything. This has only added to my stress and made me feel worse than when I first reached out for help. I’m incredibly disappointed. It feels like the entire system is more focused on profit than genuinely helping people. Never again!

I used BetterHelp earlier this year. Both therapists I had were very unprofessional. The first therapist was abysmal. Would be on her phone, distracted, just a terrible excuse for a therapist. It often felt like she wasn't listening and would just ask generic questions to keep my talking. So she didn't have to do anything. The second therapist was better but became unavailable for a short period of time after receiving a complaint from another client. I just overall felt completely let down by BetterHelp and felt it was a complete waste of money. They have therapists on their books who aren't fit for purpose - that is extremely dangerous when dealing with (and making money from) people who need support. I'm really angry, particularly looking back, that I used this service and have only just realised how bad it is that I had a therapist who would literally be on her phone during practice. Simply awful.

I've been to several psychotherapists in my day and I've tried about 4 at Betterhelp. They were all empathic and very nice, but unfortunately they don't have the experience/expertise that they claim to have. I have a specific problem/cognitive distortion that I wanted to fix, and sought out CBT therapists and they all claimed to be that, but in the end all they did was do the "normal talking" thing and not get to the root of the problem. All in all, I've had absolutely no improvements using this site. I've had better help from family and friends. Would not recommend.

I don't know where to start. My therapist was very good. We built a good rapport, they helped dig in and understand my feelings. However, the service is limited to one live session per week as well as one group session per week. The group sessions aren't hosted on the website so you're using whatever vessel the group therapist is using. The weekly cost is $65/week. However, they have a monthly billed rate of $45/week - which I found out after using betterhelp for a long period of time. Very. Poor. Service. For a site where people pay out of pocket for their service. Then when you dig in you can find other information about analytics and information policies which make it obvious this isn't a platform that cares about their subscribers. **After response from Betterhelp** Thank you - the therapist was fantastic. However, during the exit 'survey' when I was canceling the service, everything was around the therapist and how to change therapists. Not focusing on the issues that I outlined. **Your user privacy is unethical and shows low integrity. (ignored in response) **I do not need assistance in understanding how to schedule group sessions, I have done that.. it's not hard. My gripe isn't with difficulty, it's with using even less secure means to hold the group sessions outside of your .com (again, not understanding the issue) **Why would I need help changing plans? The only time I Was presented with an option to change my subscription was *when* I went to cancel it. **Also ignored the feedback around having to pay even without live sessions. With 'other features' like group sessions and online help docs which I'm sure are utilized by a very small minority of users. **There's 13 people in the US with my matching name. But sure.. you need my email to find my account. **Again, ignoring the unethical utilization of use data.

I recently subscribed to BetterHelp seeking specific types of therapy, but my experience has been disappointing due to a lack of transparency about therapist qualifications and the unclear subscription model. Firstly, when signing up, I wasn’t fully informed that I’d be committing to a four-week subscription before even meeting a therapist. I feel this aspect could be made much clearer upfront, as it leaves little room to evaluate the service before a significant financial commitment. My primary concern, however, is the lack of detailed information regarding therapist qualifications. I specifically sought a particular type of therapy from accredited therapists with advanced training, but the platform provides minimal information on therapist credentials. Simply listing "psychodynamic therapy" or "trauma-focused therapy" isn’t enough without details about the therapist’s actual qualifications, level of training, or accreditation for these modalities. There’s a big difference between having attended a short course versus being a fully qualified practitioner, which wasn’t adequately conveyed. I believe BetterHelp could improve by offering more transparency about therapists’ backgrounds and training levels and by giving potential clients the option to view comprehensive profiles before committing to a subscription. The profiles I was presented with were really lacking in detail. Overall I found Betterhelp to be very worrying!