BetterHelpReviews of betterhelp.com

The service is useful and convenient. However for anyone considering joining, be aware as the subscription more or less forces you to schedule one session every week. Otherwise you lose out on a session you have effectively paid for. There is no other flexibility. The down side is that if you cannot maintain that regular weekly schedule or would prefer greater flexibility, you pay for a weekly session whether you use it or not. For me it is a great example of cynical and predatory Silicon Valley thinking. It is a policy that I'm sure makes perfect sense to the CEO and staff of BH. But, if you are unable to attend/schedule a weekly appointment for some reason, the funds from your subscription go straight to BH... not to you, not to your therapist. BH gets paid. Everyone else loses out. To them it makes perfect sense.

BetterHelp has good therapists, but in my experience, the therapists would complain about not being appreciated. They would complain about time limits restricting them, and the company siding with the customer regularly. I've personally gone through three separate therapists, and they moved to separate apps. This caused me to start over in my therapy several times. I was close to moving to a separate app, but I gave it one more chance.

Therapist really helped me out, and she was very supportive. However, I was charged yesterday for therapy despite going on pause for 4 weeks. I haven't contacted my therapist during the pause, and yesterday I've cancelled my membership as I no longer need therapy. I've contacted the customer service email but I haven't heard anything. I didn't even get a receipt about the enquiry or nothing.

The therapist is great but I can't believe better help would use such anxiety inducing wording in their reminders. I've done traditional face to face counselling before but talking over the phone from has allowed me to go deeper. I don't have to worry about being too broken down to drive home etc. And I don't automatically mask.

Cancellation issues. My therapist Mandy was very good. However, when I clicked the cancellation button, my cancellation requests were not honoured and no-one from customer services got back in touch when I queried this. I also failed to get the usual reminders for how many sessions I still had available on my monthly subscription, which was meant to be part of the service. I still received prompt emails, so I do not think it was an email settings issue. Where is customer services? I feel quite manipulated by this issue and had to block payments from my side.

The matching algorithm missed the mark on the first pairing, but when I chose from the list of matches I found a good fit. The platform is fairly straight forward, but I am still a bit skeptical of the online therapy model. I personally prefer someone live/in-person, though my current work schedule does not allow for it. 45-minute live sessions definitely feel too tight; it’s been a while but therapy sessions were 60-90 minutes for me in the past. Video calls can be a bit glitchy, compared to other stronger platforms like Zoom. There are a lot of tools in the app that are good, but a bit redundant and hard to engage with for those of us that, for example, already journal in other ways. Overall, I’m grateful Better Help exists, and I believe it is a good option in certain circumstances.

this app is really valuable because it's helping people to access therapy that would not be able to otherwise. There are a few drawbacks that I will mention below. However, even people with very expensive insurance like me might need to use this service because unfortunately in America our insurance is so bad: My co-pays are almost $100 per session with insurance And who can afford $400 a month out of pocket? The great things about BetterHelp are that you have the ability to select between therapists and you can just meet by video on your phone which is super convenient. It is also affordable out of pocket. Some of the drawbacks include the fact that they pay their therapists a pittance, So most of the therapists that you are going to find on their platform are unfortunately not very good to be honest. If you do find a good therapist it might be competitive and they are basically doing this out of the goodness of their heart for almost 0 money. BetterHelp create incentives and a pay structure whereby the therapists are incentivized to talk to their clients for as little time as possible and they need to have something like 30 clients per day in order to make a very minimal basic salary. I think that BetterHelp is extremely exploitative towards the therapists. frankly I think that this needs more investigation. But from the customer side I would probably recommend it just know that you are not going to get the best therapist and it's not really suited to do a deep dive on trauma or anything like that. It is good for light therapy check-in once a week, And it is certainly better than nothing! That therapist I am working with I feel very lucky to have found she is lovely. But again they don't pay her enough to do really heavy lifting with me. I think they only make like $15 a session or something shocking like that. Unbelievable.

This session did not happen today at the time I booked it it was rescheduled yesterday for yesterday Thursday.I have been really enjoying the sessions with my therapist she has been really lovely to me. I was not able to answer yesterday as I have been extremely busy.Today at the start of the session I got a video notification and there was no one there which felt very odd.I stressed out,it said that I needed to wait for the therapist. I really hope that she was actually ok as I had taken the time to be present on the screen which is a really scary thing to do and a really open minded thing.Would have been my second time on video the first time was quite stressful as can be imagined. I had put my face on video the first time talking to someone about my feelings on a computer.It would definitely be a thoughtful thing to get a response on my query as I have trusted and thought deeply about this platform and it's therapy methods and how I have been feeling recently.Thank you very much and I hope to hear from you soon.