BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp reviews

Showing 1,082 reviews with 1 star · Clear filters

Nathan
Aug 28, 2026
It was a very frustrating experience
It was a very frustrating experience, they don't allow for flexible scheduling and then you lose your sessions, and you can't purchase sessions one at a time, you have to buy them in packs. Not transparent in this at the time of signing up either. I feel rather cheated.
Response from BetterHelpAug 28, 2026
Hi Nathan, We apologize for the frustration. While we try to make the membership billing process very clear upon signing up for the service, it sounds like the ongoing billing may have not have been apparent in this case. Our Member Success team should be able to help provide further clarity for you, and also work to restructure your billing cycle a bit to help get things back on track! I've requested the email address linked to your BetterHelp account so that we can follow up with you directly to get this sorted out. We hope to talk soon, BetterHelp Team
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Katie H.
Aug 27, 2026
Awful company
Awful company. The therapists on that site are generally pretty bad. But I had one that really took the cake. I was experiencing passive suicidal ideation. I did not want to act on the feelings, which is why I was seeking out therapy. Just to repeat, they were passive. And so I try to get connected with a therapist and I send her a message about what was going on in my life, and in detail what I was there for and what I needed from therapy. She literally in the first sentence indicates she didn't read my message by saying "So why are you in therapy?". Not only that, but she just straight up told me, and I quote verbatim, that I'm a liability because I had suicidal thoughts. My therapist literally told me I'm a liability. This site is trash. They're also incredibly expensive. Their ads are shady and predatory. It's like the McDonald's of therapy.
Response from BetterHelpAug 28, 2026
Hi Katie, We're truly sorry about your experience with this therapist, as well as how this has made you feel about us. We understand your disappointment and want to be sure this case is investigated further by our internal Clinical Operations team. We're committed to ensuring appropriate and high-level care for those seeking help and want to do what we can to make this right. I've requested the email address linked to your BetterHelp account so a member of our management team can reach out to you directly and work to assist. Talk soon, BetterHelp Team
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Eric H.
Aug 24, 2026
EVIL
Counselors are connected to people from your past but don’t tell you. I was expressly told I wasn’t being judged right away but that’s what it felt like the entire time I was counseled. I was contacted by texts at late hours to seem personal which later felt HORRIBLY INTRUSIVE when I found out my counselor happens to know an ex of mine and my entire session was a SCAM.
Response from BetterHelpAug 26, 2026
Hi Eric, We can certainly understand your concerns and understand that confidentiality is paramount when it comes to therapy. We can absolutely look into your claims further and assist you with being rematched. Our Clinical Operations team can also investigate any negative or concerning experience you may have had with a particular therapist. Quality of treatment is very important to us, as well as the well-being of those who are using our platform. I've requested some more information from you via Trustpilot so that our management team can review your case further and reach out to you directly to try and assist.
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Shannon
Aug 20, 2026
Absolutely AWFUL
Absolutely AWFUL! My therapist was okay but she talked about herself more than me. Also, I got surprised billing when I was told it would be covered by insurance. I also got double charged.
Response from BetterHelpAug 25, 2026
Hi Shannon, We understand you weren't satisfied with the service you received, and were surprised by what sounds like a different patient responsibility for your sessions! We'd love the chance to learn a bit more about what happened and see what we might be able to do to help on both of these fronts, especially if your issues have yet to be resolved with our customer experience team. I've gone ahead and requested the email address linked to your BetterHelp account so that we can have a manager follow up with you directly, if need be.
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S C.
Aug 13, 2026
I got on the phone for the first time…
I got on the phone for the first time and the guy tried to sell me his services outside of betterhelp for cheaper while being 30min late. DO NOT DO IT, SEE SOMEONE IN PERSON
Response from BetterHelpAug 17, 2026
We appreciate you bringing this to our attention, and are truly sorry to hear about this strange experience! What you're describing goes against the therapist terms, and does not sound like it is at all acting in the best interest of you as the client. We'd like to do what we can to address this situation and make things right for you. I've requested the email address linked to your BetterHelp account so that we can have a member of our management team reach out to you directly. We hope to talk to you soon!
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Alex R.
Aug 12, 2026
Rip Off
BetterHelp is a rip off; unethical, greedy organisation profiting from vulnerable, desperate people
Response from BetterHelpAug 14, 2026
Hi Alex, We're sorry to hear this feedback, as our mission is to break down the barriers to mental health treatment across the globe. If you had a poor experience with our service, we'd really love to hear more about it and see if there's anything we might be able to do to help. I've requested the email address linked to any account you might have with us. Once we have this, our team can follow up with you directly to try and address your concerns!
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Nikki J.
Aug 11, 2026
Horrible service
Horrible service, and unprofessional counsellors. My very.first meeting was with a therapist that was eating and drinking pop during our session. Her connection was unstable so it kept cutting in and out, and she said at the end of the session that she'd send me worksheets to do in between sessions, and she never did.
Response from BetterHelpAug 13, 2026
Hi Nikki, We're sorry to hear about this disappointing experience. What you've described is not common, and we expect a far more professional and appropriate level of care from the therapist's working on our platform. We'd like to be sure that our Clinical Operations team can review this further, and also want to be sure our Member Success team can work with you to make this right from an account/billing-related standpoint. I've requested the email address linked to your BetterHelp account so that we can have a supervisor reach out to you directly to get this sorted out. We hope to talk to you soon!
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Julia
Aug 10, 2026
Unethical Practice by an profit driven US company.
My husband died some time ago and I have one live e-mail to deal with his affairs. Betterhelp have managed to acquire this and continue to bombard me with how wonderful they are. Do not use them. I am a Counsellor/Phsychotherapist and I do not have a high opinion of their practices. I haverepeatedly e-emailed direct and told them this and unsubscribed but still receiving e-mails. This is abuse from a profit driven organisation, supposedly supporting their staff in expected professional Ethical Practice. Betterhelp do not act ethically and this is just one of the examples that I know about but I can report as it directly affects me. This is impacting on my own emotions in a time of grief and a Counselling organisation is damaging my Mental Health!!!! UK accrediting bodies are starting to take court action against US insurance companies for bad practice because of the loss of any morals in how they treat staff and customers. Find a Counsellor direct, save money and be offered safe, ethical practice from a decent human being who does the job because they want to help and happen use it to earn enough money but not for shareholders!!!!!
Response from BetterHelpAug 13, 2026
Hi Julia, It sounds like it may be our recruiting team that are sending these emails, so we can be sure to help get you taken off of these lists -- I'm truly sorry for the frustration with this. I've requested your email address through a Trustpilot form (you'll get a separate email about this). Once I have that, I can alert the appropriate parties that you'd like to be removed from further contact about joining the platform.
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