Rachel R.
waste of money
Signed up for better help as i was looking for support that would fit around my work and home responsibilities. paid 200 pounds for the first month and was matched with a therapist within 2 days. the first available session with the therapist they provided was 2 weeks later. tried to reschedule and there is only one or 2 days a week and one session on those days so it just doesn't work/. I don't feel I received anything for the money that I paid, I will contact them to see if I can get a refund but I think this is doubtful. service is not as described if you pay per week i was expecting to have contact with a therapist at least once a week but this is not the case which is a real shame.
Response from BetterHelpDec 11, 2024
Hi Rachel, We understand finding time that works for both you and your therapist can be difficult but anytime you are not able to meet with your therapist, just let us know. Our Member Success team is always available to assist in these situations, whether with helping to find another match whose availability works better with your own or with account adjustments. To ensure we are able to assist further, I am going to request the email address associated with your BetterHelp account. You will receive a form from TrustPilot shortly so you can provide this information. Talk soon, BetterHelp Team