BetterHelpReviews of betterhelp.com

Betterhelp has always been a platform I utilize right away when my mental health is suffering. I can talk to a therapist within a day rather than waiting for an in person therapist. Quick questions are answered in a timely manner, there’s always an opportunity within a week to have an in person session, and the therapists are knowledgable and helpful. Betterhelp has also helped with discounts, extensions on subscription service and refunds when necessary.

On the whole, very helpful. I had to try a few counselors to find a good fit, but I am so happy I've hung in there.

Very glad for the safe platform in this covid-19th time. The ability to share with a wonderful counselor safely, and on my schedule is wonderful.

BetterHelp has been a good option for me during a pandemic and during a time when my insurance doesn't cover many mental health services. I tried it out after listening to an advertisement on my favorite podcast, where you could try it for two weeks for free. I thought the process of matching you up with a counselor was well-done. From what I remember, you didn't get matched with a counselor immediately after answering the questionnaire they sent you, which indicates to me that they took their time to actually match you up with someone, and that it wasn't just an automated matching process. My counselor was helpful for reminding me to slow down during my times of anxiety and for offering practices to help cope in these times. I didn't get the chance to go really in-depth with my therapy, like I maybe would have with in-person therapy. However, I think that's partially because I didn't take advantage of all the services BetterHelp offers. I only really used the chat option, which allows you to respond at your own pace (and I usually would read my counselor's response and then forget). They have options for scheduled video chats and group sessions, which I think would have supplemented my chats with my counselor in a productive way- I just didn't try them out and I wish I would have. The reason I had to temporarily cancel my subscription was because of costs, but I believe you can still access your account/conversations/journals (just not actively use the services) even if you don't pay the subscription. From what my counselor told me, if a time came where I could afford the subscription again, I would be able to continue my work with the same counselor if I wanted. Which I think is a nice option and gives some comfort, because it sometimes can be an anxiety-inducing struggle of having to find a new person to talk to, go through your history all over again, and learn to be comfortable with a new counselor.

Even though my first therapist on this app seemed very robotic and impersonal, my second was exactly what I needed and ditching my first was simple and didn't cause any social anxiety, especially since I could tell why I didn't like him and he'd never get to reply 😅 The one I'm with now responds in a fast-ish manner and actually cares about my thoughts and self improvement, which is exactly what a therapist should care about, in my opinion

My first therapist on here was horrible. Absolutely horrible. She would meet with me 30 minutes a WEEK. She would always be late. On one of our sessions, she had called through phone call and while we were talking, I could hear her tapping on her screen. She kept losing focus of the conversation and asked random questions that were completely unrelated, just made me feel horrible. Her name was Kate. The worst was that after I decided to switch therapist, I didn’t even get to write a review to save the next person from having the same horrible experience. Luckily, my second therapist was and is amazing. She has helped a lot. It sucks that we only get to meet 50 minutes, I wish it were more. I really need it sometimes.

Betterhelp is a great resource. There are some kinks and figuring out how to pay/what your plan is, not the most easy-to-use set up. But the therapist I have worked with is phenomenal and I consider her worth the technical difficulties. Also, love how I can do it from home and then never have excuse that I am 'too busy', keeps me accountable.

Virtual individual therapy that offers messaging and phone and video with scheduled sessions and group therapy webinars. It’s very good for people who don’t have time or are stuck at home or just have never tried therapy and need to ease into it.