Lori W.
Experience
My experience has been up and down for myself with changing therapists but you got to stick with it to make progress.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 491 reviews with 4 stars · Clear filters
Lori W.
My experience has been up and down for myself with changing therapists but you got to stick with it to make progress.
Amy L.
Betterhelp has helped me initiate healing that I wasn't able to attain on my own. The app usually works well but lately has been somewhat buggy, logging me out unexpectedly and requiring many attempts to sign in before complying. My matched counselor is excellent! His ability to intuitively know how to assist me is phenomenal!
Anon
A very useful and helpful service. Gives you value for money and the expertise you need with privacy to give you peace of mind
Ring
I wasn't sure if all those reviews are real or fake. So I took the risk and signed up. Altogether it was an okay experience. I got a great therapist (3rd session today) but I have to mention the intransparent pricing: the price of 250 USD only includes 4 session of 30 minutes each. of course, there's the additional texting but let's be honest, it's not as useful as a session where you can talk through phone/video. So at the end you pay 60 USD per 30 minutes which is as expensive as going to a therapist in Switzerland. If you don't mind the price then it's a great option!
Cherisse G.
I have gone for counselling in-person before. Although that's always the ideal kind of counselling, I have learned that it was hard to find a compatible counsellor. That is why I chose betterhelp. It helped me shop around for the best match for a counselor for me. I have had my counsellor for 2 years now and developed a good patient/counsellor relationship with her! I'm really grateful for this app.
foteini
Better help is a very friendly and affordable platform to get a get a helping hand with your mental health challenges. They find the most suitable counselor for you and that really helps. My counselor is Potoula Diaz, a very empathetic advisor with Greek background, who has long experience with on line counseling. We currently discuss on my chronic law mood and my academic difficulties. Even if better help is very useful and the team behind is very strong, you should keep in mind that in case of serious and chronic mental illnesses, an online counseling maybe is not enough suitable for you.
Laura
Overall a good service. Good functionality (setting goals, journaling, video calls and messaging). The pricing worked well for me as I was aiming to have 3-4 calls a month (which is much more expensive on other similar services I came across). I would recommend the service, BUT there are a couple of caveats I've experienced: Finding the counsellor was really difficult though, and the first month was close to useless - the first counsellor was not a good match, I then had to wait some time until the second choice counsellor told me they cannot work with me, and only thereafter I was able to have a match that worked (the latter two I could choose, rather than be allocated). Also challenging to find the right counsellor, with the right availability, and work around the scheduling when I am based in Europe.
Dana S.
Connected with actual experts and on my time! I can participate in therapy from anywhere and in so many forms (messaging, live chat, phone, video, group sessions on specific topics). As a mom of 3 in a very rural area, having this level of flexibility and still get access to true professionals is absolutely amazing! Highly recommend.