BetterHelpReviews of betterhelp.com

I started off having a positive experience with betterhelp until I wanted to pause my membership due to financial reasons. I had 3 sessions pre booked that were cancelled with no communication after i had paused my membership, even though these were technically sessions i had already paid for the previous month. At this point i had paid £304 over 2 months and only had 4 sessions. I then only received one email (which went to my junk) so i didn't receive it, to say my membership was starting again and a further £160 was taken from my account when i would like to cancel my membership please. I would really appreciate somebody from the company contact me regarding this situation please.

At the bottom, desperate and so depressed i have been planning my end, I reached out after being told i could fet help here! Spent 20 mins trying to fill the form out thinking the service was free BECAUSE THEY HIDE ITS £45 A WEEK TILL AFTER YOU FILL IT OUT! when you have nothing left, lost everything and feel like your nothing and nobody cares along cones parasites like betterhelp to prove you are right! They even put the boot in by emailing you THE bext day making out they can gelp and want to! THEY DO T CARE! all they want is £45 a WEEK out of you! How many people do they push past the brink! THEY HAVE ME! i now start planning as i give up!

1. They advertise convenience but the therapists do not use those tools 2. They advertise affordable but I had the same per month no matter how many appointments I had - I was charged for the max. 3. The therapists are not professional. One was playing with her phone while I spoke in the initial interview. The other aggress to move me to a private practice outside BetterHelp for more affordable counseling then disappeared. When I tracked him down later and discussed it with him, he had no remorse or apology.

Update: Betterhelp does not care about you at all. They will lie to you and ghost you. There are real mental health services out there, do not do this to yourself! I had an awful experience with BetterHelp that left me feeling worse than when I started. My first therapist was unprofessional, spending our session yelling at her dogs from her camper. She then ghosted me entirely. The second therapist was well-meaning but completely unqualified and had constant connection issues, making it clear he didn’t really care. The entire process left me feeling hopeless and unsupported. To make matters worse, BetterHelp’s customer service was dismissive. After two emails, they handed me off to a third-party service, showing just how little they care about their clients. If you’re struggling and looking for real help, I’d suggest avoiding BetterHelp. This experience made my mental health significantly worse, and I wouldn’t wish it on anyone. Update: the reply from Betterhelp below is a lie to make is seem like they care. I never got an email or a call to follow up. They're happy to take my money and let me suffer. AVOID THEM! They will not help you at all.

This site is a total scam. I paid $9.99 for 1 product and $17 and change for another product. They still have not sent them to me. They have not sent me download instructions either. Products are nowhere to be found on what they claim as my account page. They have tried to get me to agree to send them between seventy and ninety tw dollars a week for a therapist. I'm not giving them any more money. I don't trust them.They can't even provide two reading products that I paid for. This is a scam, Don't waste your money. I'm out twenty seven dollars. Save yours.

They will pair you with a therapist and ask you to pay to have access. Once you pay that therapist will no longer be available and they will not have another one available for you and you will wait, all while paying, to see when another one comes available. It’s a true bait and switch model. They take advantage of people when they are vulnerable.

Shady payment and billing options, upon request for resolution they request a significant amount of information and make it deliberately difficult to resolve. Customer support seems to be an AI replying within minutes with pre-written messages that don't help.

After numerous adverts I opted to try Better Help as an easy door into therapy. But after one session I could tell this wasn't the format for me. I didn't feel that the therapist I had been matched with had the same expertise as others I'd worked with and the cost is not really any cheaper so I expected the same level of expertise. The therapist didn't talk about any goals, any models or matrixes, any coping mechanisms or tools - all things I'd had with previous counsellors. When I told her my problem she asked if I'd tried "just removing myself" multiple times. And when I prompted her for advice / tools, this was the answer every time, until eventually she used her mother who had suggested counting to 10. It felt less professional than other experiences I have had in therapy and a waste of money (£54). I didn't like that the therapist could be messaged at any time as it felt like there were no boundaries in place for them as professionals. I also chose Better Help believing I could message (which was preferred in my situation) yet it was turned into a video call which was extremely difficult for me. I explicitly said I wanted worksheets and journals, in the set up questionnaires and was given none. Before leaving, the app said I could try to switch therapists but as, by this point, I have no trust in the app or the professionals aboard, I was too fearful of wasting a further £50-60 a week. I wouldn't waste your money on this app, and I'd approach a private service any other way.