BetterHelpReviews of betterhelp.com

I approached this service with optimism, as NHS waiting times are unfortunately long, and I was hopeful for a quicker solution. However, my experience was deeply disappointing and did not meet my expectations in any way. I was referred to a therapist within 24-48 hours, as expected, but unfortunately, the session itself was not helpful. Early into the appointment, within the first two minutes, I was told to stabilise my camera despite holding it as still as possible on my knee (due to video appointments being through the app on a mobile). This comment caused me to feel self-conscious for the remainder of the session. Throughout the appointment, as I shared personal details about my mental health, the therapist would often respond with little more than a brief "yes," followed by long, uncomfortable silences. It was also apparent that the therapist had limited understanding of my mental health conditions, which was particularly concerning given their purported qualifications in this area. In contrast, I was recently accepted for NHS therapy, and after just 30 minutes of my first session, I felt understood and comfortable, which highlights the stark difference in quality of care. Based on my experience, I would not recommend BetterHelp. The service is expensive, the therapist quality is poor, and the overall experience was, unfortunately, a waste of both time and money.

The therapist did not seem very experienced,I felt worse after speaking to her , she was more like an unqualified but well meaning lay person ! the better help company is money grabbing I’ve stppped the direct debit as it’s a rubbish company with probably unqualified therapists

Disgusting therapists, used 2 different therapist both completely useless and hugely incompetent, one of them even insulted me. I raised the issue with better help. They did nothing about it, just posted message under the review to make believe issue is being looked at. Every time I see adds of better help I am reminded what a useless incompetent scammers they are.

Well, I really liked my Therapist and she did a great job. However, I found out that the day I signed up on betterehelp, they charged me for a session every week, even if I didn't have one scheduled. So out of 12 weeks/charges, I only met with the therapist 4 times! Did she get paid 12x or only 4x? Don't know. However, I never signed up for a program that would imput a charge without receiving a service. I didn't get anywhere with the help desk so am having to dispute $720.00. I'm sorry I can't continue with this service as it was helpful.

The platform matches you with a therapist without asking what type of therapy you’re seeking or what you hope to achieve. I ended up paying for two sessions only to discover that my therapist’s approach wasn’t a good fit for me. It was only during those sessions that I learned about the different therapeutic approaches available. Additionally, you cannot message therapists before matching to explain your expectations or determine if they might be a suitable fit. This lack of transparency and flexibility has made my first experience with therapy a frustrating and disappointing one, thanks to this poorly organized platform.

The concept of BetterHelp is great - I signed up thinking it was a much improved way of booking sessions and having control over your therapist (without having to have the awkward conversation if they're not right for you). However, on my second month of payment, I requested that my regular payment be shifted back by four weeks to allow for work trips. I was told I was only allowed to 'pause' my membership once every three months (I had to pause it over Christmas as my therapist understandably took over two weeks off) and that it would not be possible to do so. Therefore, I'm having to book it at inconvenient times - with my last session only being four days ago. Since they're so close together, I feel I'm getting no benefit (as not much can happen in four days!) and I'm more stressed out now trying to book sessions in. I would have continued but I feel like the monthly subscription cost of £260 has been a total waste. After this I'll be cancelling and going to a therapist directly as there's much more flexibility with taking a week off here and there.

Terrible. I was paired with a therapist that did not have experience with depression/anxiety. The age difference appeared to be a large gap. Second therapist brushed me off and suggested I try some intense specialized methods that a specific therapist practices, not anything betterhelp provides, and very expensive. Third therapist left it up to me to initiate conversations, no guidance. And simply send me "worksheets" to fill out vs having a discussion. Such a defeating experience.

I would heavily advised to do some research before using this system. I have nothing against my therapist but my sessions are not worth the price that was given to me. I had paused my account over the Xmas period and you would think it would stay paused until I was ready to resume the payments and carry on but no, I had been charged and my account was unpaused without me knowing. The system doesn’t benefit me anyway or make me feel better, just a waste of time so please do some research people.