Words P.
Service has great community
Service has great community, I loved people there. But the website can be improved - a bit laggy pages, could be better

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 491 reviews with 4 stars · Clear filters
Words P.
Service has great community, I loved people there. But the website can be improved - a bit laggy pages, could be better
Chris
This company does not provide the service that they suggest. My online video chats turned into request from my counselor to have phone chats instead. His claim was the system was down each time. They kept the money that was paid all the same. I will not recommend this company to any of my associates I am changing my review of this company. I have had the company reach out to me directly to solve the problem. They have issued a credit against the time that was not used and offered a different package that better suits my purposes. Thanks for being honorable BetterHelp, That's a big deal to me.
Response from BetterHelpSep 7, 2021
Thanks for sharing about your experience, Chris. We're sorry to hear that you were not able to receive the video sessions you had scheduled and expected. Therapists are of course not immune to technical issues from time to time, but it should not be the norm. In any case, we'd love the chance to try and make this right for you! If you haven't already, please reach out to our Member Success team ([email protected]) so we can get this sorted out. Take care, BetterHelp Team
Dennis Kesseh F.
Great opportunity to share your challenges with a well trained counsellor who not is a counsellor but also a teacher, a friend and a companion.
Y L.
Overall, I've been very happy with my BetterHelp experience. My counselor is wonderful and has truly helped me. My only complaint would be the cost and subscription options. However, I love the online counseling approach. It's so convenient and makes it easy to work around my schedule. I would definitely recommend BetterHelp to anyone seeking counseling services.
Andrew M.
I discovered BetterHelp a couple weeks ago from a friend and decided to give it a try. So far I’ve only had one session with my counselor but it was a great one. The app is user friendly and the prices are very responsible. I encourage anyone to try the free trial and see for themselves.
O L.
Well I'm really glad I signed up for BetterHelp. So far I've only had a few sessions but I'm starting to notice small changes and improvement in myself. I'm one of those people where I've needed therapy and counseling since I was a kid but never went because it's scary to talk to someone in person and to share your feelings. Through Betterhelp, I was paired with Dria and every session we take small manageable steps. This has given me hope for a new and better me. If I can do it, anyone can. You have nothing to lose but things that get in the way of being the best version of yourself.
Skyler B.
I was skeptical about online therapy for a while, because It was my impression that having that "in person" connection with your therapist is an important aspect of therapy. At the end of the day, the most important part is just simply talking to someone. Iv'e found BetteHelp to be convenient and easy to use, and I enjoy talking to my therapist.
ehi D.
Better help has been a wonderful experience so far. The group of wonderful experts are always ready to render their services when needed with time flexibility. I had a very good verbal communication with my counselor, who was always ready to listen to my mental health concerns and in subsequent sessions, the follow-up was good. There has been a lot of improvement for me concerning social anxiety.