BetterHelpReviews of betterhelp.com

Extremely Disappointing Support Experience at BetterHelp I have been using BetterHelp for therapy, but my recent experience has been frustrating and disappointing. After a series of technical glitches that caused me to miss a scheduled session, I reached out to their support team for a solution. What followed was a series of unhelpful responses, starting with a generic reply that completely ignored my request for a replacement session. The response I received from A.B. was a copy-paste reply about switching therapists, which had nothing to do with my concern. I made it clear that my issue was about a missed session due to technical issues, and I asked for the session to be replaced. I also requested an additional session as a gesture of goodwill, considering the emotional toll of the situation and the 8 emails I have sent to them regarding this issue, particularly since I have PTSD, BPD, and OCD. I am shocked by how lax and dismissive BetterHelp's support has been. As a platform that claims to offer mental health support, I expected better care and consideration for my needs. Instead, I have been met with poor communication, a lack of resolution, and an overall failure to address my legitimate request. If you're considering BetterHelp for therapy, be aware that technical issues are not handled properly, and if something goes wrong, you may face unresponsive customer service that adds to your distress rather than resolving the issue. I will be seeking support elsewhere and advising others to consider alternatives until BetterHelp improves their customer service and response to technical issues.

Extremely Disappointing Support Experience at BetterHelp I have been using BetterHelp for therapy, but my recent experience has been frustrating and disappointing. After a series of technical glitches from their end that caused me to miss a scheduled session, I reached out to their support team for a solution. What followed was a series of unhelpful responses, starting with a generic reply that completely ignored my request for a replacement session. The response I received from one person named A.B. was a copy-paste reply about switching therapists, which had nothing to do with my concern. I made it clear that my issue was about a missed session due to technical issues, and I asked for the session to be replaced. I also requested an additional session as a gesture of goodwill, considering the emotional toll of the situation and that I have written at least 8 emails to them, particularly since I have PTSD, BPD, and OCD. I am shocked by how lax and dismissive BetterHelp's support has been. As a platform that claims to offer mental health support, I expected better care and consideration for my needs. Instead, I have been met with poor communication, a lack of resolution, and an overall failure to address my legitimate request. If you're considering BetterHelp for therapy, be aware that technical issues are not handled properly, and if something goes wrong, you may face unresponsive customer service that adds to your distress rather than resolving the issue. I will be seeking support elsewhere and advising others to consider alternatives until BetterHelp improves their customer service and response to technical issues.

I have now been charged twice for separate weeks in which I did not receive therapy. I asked for a refund for only one of those weeks through email and phone call. Both times I got the seemingly automated message that they would get me a credit. This did not solve the problem of my bank account being overdrawn. I let them know that I would be discontinuing my services if they were not willing to work with me. The only response I got after that was a link to the cancel membership page. It's a shame because I was committed to weekly therapy and I really liked my therapist. The platform, however, is terrible and the assistance is equally bad.

My experience with them was an unmitigated disaster. I;m pretty certain that their "customer service" is AI. It's a scam.

I seriously feel like I need to seek therapy for my BetterHelp therapy experience. Opened up to my therapist about my family issues and that everyone in my life seems to abandon me. I felt comfortable like I finally had someone to talk to about things. The next day-literally the next day-they message to tell me they are quitting. I’m not paying 100 dollars a week to sit here and wait for them to find me another therapist. This company is a scam.

BetterHelp participates in spam email advertising. Block the email and they just use another address.

Every therapist i get matched with leaves the platform. Luckily the latest 1 wants to continue working with me at a cheaper rate then better help. Alarm bells ringing. Go to your local therapist. They don't even give a refund for having to start again with a new therapist

Awful billing department Automatic renewal Cancelled and still took my money not once but twice I will never use this company again Meant to be a mental health support service and they have caused me so much stress. I'm furious and very upset but they don't care. Be warned. And be careful