BetterHelpReviews of betterhelp.com

Please don’t use this site. I got charged $340 a month for three months. BetterHelp was only charging me 48.75 a week on their end, but I was charged $1,020 for 7 sessions/weeks that I was using the app and two of my scheduled sessions were canceled by one of the therapists. They use SquareUp.com as a middle man for transactions, but no one will help you at all. I’ve had the longest two weeks with my bank and BetterHelp trying to figure this out. On top of that, I got my first therapist and he constantly had connection issues and then canceled our 2nd and 3rd session because of technical difficulties and then medical issues. We talked for maybe 40 minutes over three weeks, and I was extremely overcharged without my permission every time no matter what. The next therapist I got was very nice and wonderful to talk to, but she told me word for word, “I can’t help you. I don’t specialize in topics like that and there’s really nothing I can do for you but try to find someone else to refer you to.” So I had zero help throughout the three months that I paid for. It made my mental health SO much worse after everything I went through with this Company.

Heard about this company on JRE. Signed up online on a Monday and they charged me $ right away. After two days I hadn't heard anything so I logged in again, and saw no matches. That appeared to have triggered a fallback response, because later that day a therapist reached out, but did not meet my requirements when signing up. There was no option to reject the therapist. On Friday I reached out to cancel the service. Support told me I needed to cancel in the app, then they could refund. I did so, but the app tried its best to make it difficult to cancel. Then later that day (Fri) I got another charge for the same amount. A week later, neither of the charges had been reversed, so I disputed them through my credit card company. At best, this company might be overwhelmed with new clients. At worst, they are taking advantage of people that are poorly suited to confront a predatory business. I think it lands somewhere in the middle which is not good.

All this company is doing is, exploiting the fact that ANYONE in the UK can legally call themselves a therapist, counsellor, psychologist, psychotherapist etc without having any medical qualifications in any respect, in this completely unregulated industry. Only a 'Clinical Psychologist' is sufficiently qualified and regulated. If you are concerned about your mental health, discus it with your GP rather than some charlatan at the end of the phone, if necessary your DOCTOR will refer you to a Clinical Psychologist or other mental health service. If not maybe there is nothing wrong with you other than the trials and tribulations of life and no intervention is required, so I strongly suggest that you don't line the pockets of these costly quack doctors, (the company is worth millions of dollars/pounds) and don't fall for fashionable 'Therapy'. Update: The response from this company is unsurprisingly substandard, no mention of any DOCTORS, just “Therapists” as I have already mentioned, anyone in the UK can call themselves one, with no qualifications in any respect. These racketeers haven't addressed any of my comments or criticisms, so don't expect to be listened to by any of their representatives.

A total con and absolutely useless. If you’re in South Wales don’t bother… there are clearly no councillors here except children’s ones! Lol 😂 flippin ridiculous none service

I was a therapist on the Betterhelp platform for the year 2024. One of the reasons I stopped working for them was the impossibility of getting timely help-even when it was urgent. For several days I have been trying to get my 2024 1099. I am locked out of my account and the only thing you can do is ask to be contacted by them with a reset email that never comes. Then when you email them asking for help they do an irrelevant cut and paste or perhaps AI generated email about the process to get into your account that you have already done six times. They do not answer your question at all. I have been trying to contact them for days and now it is urgent because I need my 1099 for 2024.There is no phone number. They are obligated to provide this tax information and I am left in a very bad situation.

I started to use betterhelp as I was in a very bad place with my mental health and in need of some professional help. Betterhelp is everywhere online so I thought that I would use the service. A therapist was assigned to me and we discussed some clear goals that I wanted to work towards. My time with better help started off ok but after a short while my sessions were less about how I could move forward and more about how I was coping and how I could just survive each week. During this time I lost all focus of what I wanted to achieve and just fell into the routine of attending the session and talking about my week. I wonder if this is just a technique to keep people paying the monthly premium? I discussed a specific topic with the therapist that had a major effect on my life and my relationship as I needed to get some of the bad thoughts out of my head and I thought that this would be the best way to do it. During one of my sessions, my therapist talked about their own life experiences based on this topic. Instead of helping me to deal with my situation this triggered me leading to major repercussions in my personal life. In my opinion it is highly inappropriate for a therapist to discuss specific details from their personal life, especially on a topic that could trigger emotions in the client. I question whether any of the therapists on betterhelp actually know what they are doing or are even genuinely qualified to be providing help to people who are in desperate need of help. I would judge my time on betterhelp as a 1 out of 10 and I would advise anyone who is looking for some genuine help to look elsewhere as this service just sucks money out of its clients without providing any serious benefits.

Therapists acted very unprofessionally.

I had 1 call with a therapist. The first call was fine . Booked further appointments, but the therapist had technical issues. We postponed. I was charged for 4 calls a tot of gbp 120. Only 1 took place. I have asked for a refund. Today I had a call appointment and the line was bad again so we couldn’t have the call. The therapist was aware. I was charged gbp 15 for not attending! Absolutely dishonest.