BetterHelpReviews of betterhelp.com

I highly recommend BetterHelp. It allows you to have more access to the therapist, then traditional therapy. When going through traditional therapy, you only get 50 minutes and then you are left with those feelings until the next session. During that time you’re not really able to work out those feelings or even talk about them since the therapist is not available. With BetterHelp, I am able to message with my therapist in between sessions. It is not only helpful to allow you to work through your feelings, but to also be able to provide more information that the restricted 50 minutes doesn’t allow for. In the past, I felt like it always took so many sessions to really get to the root of the cause because of the restricted time. I was able to heal faster with the help of BetterHelp because of the access I had to my therapist. My therapist would answer messages twice a day so I knew I would hear from her the same day or the next morning if I sent a message late at night. I would never get that with going to traditional therapy. If I was not able to do a virtual call then I could just do a telephone call. I appreciated that because I would often times schedule my therapy when I knew I would be in my car and away from my family. It allowed me to have a session after work even later in the evening. My days off fluctuate and I work long hours, so BetterHelp is much more accommodating to my schedule. I only gave four stars because currently BetterHelp does not go through my insurance. I look forward to the day that they go through more insurance companies, but for now I will pay out-of-pocket because of the flexibility and wonderful therapist that they have. If they went through my insurance, then I would’ve definitely gave them five stars. If you are really struggling through a dark time of your life and can still afford to pay out-of-pocket than it is very worth it to go with BetterHelp. I will say that they offer great discounts to make it more affordable.

Versatile with the choice of many therapists. And you can change if you don't feel that it's a good fit. Free journal included which is amazing to do daily online and share with your counselor or not. Lots of good time slots available. Group therapy included at least in my plan. Amazing. You can text or chat or you can talk on the phone or do a video chat which is an amazingly convenient way to do therapy privately and discreetly and conveniently from anywhere!

The local mental health professionals in my area are so difficult to get in to see that it takes months to even have a first appointment, let alone evaluate which one is a good fit for my needs. BetterHelp made it possible for me to have therapy with an amazing therapist who is a perfect fit for my needs, immediately.

It was easy to set up and use both the website and app. Unfortunately my daughter was unable to connect with a therapist who suited her preferred communication, which was through text until she felt confident enough for the phone/video session. Her first match wasn't responsive via text and so I arranged a call, my daughter refused to participate and he was very understanding, explained text wasn't his strong suit and explained how to connect with another more suitable therapist via the site. The second therapist was amenable to fitting in around my daughter, despite being in a different time zone, she was keen to start straight off with a video call and prioritised trying to set this up though. Ultimately, we decided this wasn't the right choice for my daughter. Customer services were quick to respond to all of my emails and very helpful. I was initially given a free weeks extension due to the wait for a response from therapist number one. I was also offered a refund for any time not used when I explained my reasons for not continuing with the service after our communication difficulties with therapist number 2. Which may be useful to know for anyone who has concerns about paying for an entire month upfront. Despite my reasons for deciding not to go forward, the customer service was excellent and I have no doubt this could be a valuable and affordable option for others. The therapists were both nice, if not quite the right fit for us.

My therapist is relatable, available, and understanding. The only reason I cant give better help 5 stars is for the price. Life saving therapy should not cost more than my car payment, but i pay it cause it's necessary.

Better help is actually a great platform, though it has its parts that need work- it’s mostly on the technical side of things (but I think that just comes along with the nature of it being an online platform right?). Anyways, it’s very different from what I’ve known in the realm of therapy- being able to change therapists is one of those things I’ve never been “allowed” to do because of insurance reasons but with better help the process is easy. As long as you can admit to yourself when it’s not a right fit of course. I’d say give your therapist 3-5 sessions before deciding to switch, but don’t hesitate after the 5th session if you still feel like “therapy just isn’t helping me”. Because honestly, I started feeling that way until I met my now therapist and I have actually believed in therapy for a long time… life changing. If you’re willing to open your heart, mind, and soul to self awareness and willing to do the work to grow- trust me, it works. With the right therapist, someone who helps you see yourself and come up with ways to work towards your own goals without judgement but with constructive insight- absolutely, world changing. Better help is great. Could use some more help on some of the technical challenges though lol maybe a person to talk to when things aren’t working right (like it being able to connect on video for example).

My counselor has been very good helpful and has helped me a lot with the loss of my wife. However, since I only see my counselor once every other week the billing department is still billing me once a week. I've talked to them but they seem to be having difficulty understanding. The counselors are great the billing department sucks unless you go every week. They seem to have trouble understanding that a guy could see a counselor every two weeks. I hope this review makes them straighten the problem out so I can give them 100% good grade.

My therapist is great. She has helped tremendously in my healing journey. I do wish better help had some more affordable service options.