BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp reviews

Showing 1,082 reviews with 1 star · Clear filters

Up D.
Jul 8, 2025
I bought a month of therapy that is…
I bought a month of therapy that is about 200 Euros, i couldn't go to sessions every week due to busy schedule, so i only had 3 sessions, the therapist listens well, but i didn't feel like there's much of feed back from her. I contacted the costumer service to get the rest of my sessions back , they said that the membership is based on the time and not the sessions, so i could only pay again to renew, i'm pretty disapointed, and i don't find this to be worth the value!!
Response from BetterHelpJul 10, 2025
Thank you for your feedback here, Up Do. I'm sorry to hear that your assigned therapist may not have provided the service you expected. We can be sure our Clinical Operations team is made aware of this if you're willing to provide us the email address linked to your account. Additionally, while it's true that a paid membership provides you access to the entire platform and all its features (not just a set number of sessions), we can help work with you on pricing a bit in most cases to help ensure it makes sense for you. Hope to talk soon!
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Rachel
Jul 1, 2025
The therapist was very inexperienced
The therapist was very inexperienced. I probably could’ve gotten better advice from ChatGPT.
Response from BetterHelpJul 1, 2025
We are very sorry you didn't feel your therapist was able to help you, Rachel. Although every therapist in our network is fully licensed and able to practice independently to provide talk therapy, they all have unique areas of expertise. We would appreciate the opportunity to have a member of our management team look into this further, involve our Clinical Operations team as needed, and reach out to you directly to make sure this gets resolved. You'll get a message from Trustpilot shortly, and if you include the email address linked to your BetterHelp account we will reach out directly!
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Fanesta
Jun 26, 2025
I would give it less than a 1 star…
I would give it less than a 1 star rating. I initially could not retrieve the code that is essential when meeting with the therapist. I talked to a customer service representative and she assured me the account would be canceled. They are still billing me. I am under a lot of stress and BetterHelp made it worse.
Response from BetterHelpJul 1, 2025
Hi Fanesta, We want to make sure this gets resolved for you if you are still being billed and/or there are issues with canceling a membership you are no longer looking to use. I've requested the email address linked to your account so that we can have someone from our management team reach out to you to try and rectify this. We hope to talk to you soon and get this sorted out!
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jordy harold fobain F.
Jun 26, 2025
Forced billing disguised into without engagement
I guess you try but not hard enough, it happened twice over just 4 weeks. 1. how do you expect a follow up with the psychologist when as you say the immediate solution is quitting the app or accepting a credit note. 2. Without engagement means I pay when I want to benefit from your services, not you automatically bill me every week without my approval 3. Don’t get me wrong I had to sent three emails and warn about quitting the app before getting reimbursed. So please don’t act as if you are working on that. It your method and I don’t advise Betterhelp to anyone who wants a long follow with a psychologist
Response from BetterHelpJul 1, 2025
Hi Jordy, We apologize again if you were not able to receive the service you had hoped for during your time on our platform. We did provide you extensions to try and allow you time to make up for any time 'lost' due to the billing misunderstandings, and ultimately provided you the requested refunds for the unused time, after you canceled your membership. Again, we try to be upfront about the membership billing agreement, and always clearly display the upcoming billing dates within the Account Settings. If there's anything more we can do for you, please don't hesitate to reply to any of our emails. Take care, BetterHelp Team
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Aaron F.
Jun 23, 2025
Beware, money over patient care
I signed up early in the morning. I was charged as soon as they provided 1 referral. Did not want that therapist as specialized areas mentioned by therapist did not meet needs. Seemed like offer was a cookie cutter response for simple depression whiIe i had requested much more complex needs. After calling a doctors office to ask to see a new doctor, I wouldn't get charged until after I saw the doctor. What a scam. Takes advantage of a vulnerable population. FCC settlement already reached for HIPPA violations and class action lawsuit currently in California for similar behavior. Wish I'd looked more closely before signing up. In addition, they refuse to refund my money. Phoned with request, got run around, told I'd get a call but got an email which they then don't respond to. Be ware of 5 star ratings, may likely be planted ratings.
Response from BetterHelpJun 25, 2025
Hi Aaron, We're truly sorry to hear that your therapist match wasn't right or did not seem to have the proper expertise to help with what you're going through. We do charge upfront for access to the whole suite of platform services. In other words, we don't operate as a traditional doctor's office where you're paying for appointments individually. Rather, you are paying for a wider range of access to a therapist (which you can easily switch at any time), classes with licensed mental health professionals, group sessions, worksheets, etc. In any case, we understand you didn't get what you wanted out of the service. I can confirm our team was able to refund you in full for your membership payment an we apologize for any delay in response. Our doors are always open should you consider trying online therapy with a new therapist in the future. Take care, BetterHelp Team
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Chris N.
Jun 22, 2025
Money more important than people
This was my first time reaching out and it wasn’t until I had gone into detail about my issues that I was told I would be charged £45 a week. Trust instantly lost.
Response from BetterHelpJun 25, 2025
We're sorry if there was any confusion surrounding the use of our services requiring payment, Chris. We do offer financial aid to those who are having trouble affording payments. If you haven't already, we would advise reaching out to our Member Success team about this and we'd be happy to see how we might be able to help!
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Laura W.
Jun 19, 2025
Predatory Billing – Refused Full Refund for Unused Service
I was charged nearly $2,800 over many months by BetterHelp for a service I never used—not one session. BetterHelp kept billing me through Chase via Visa’s auto-updater, even though I never gave permission to continue charges. They admitted I didn’t use the service but only refunded half. Chase refused to help, and their supervisor dismissed my complaint entirely. I’ve now filed with the BBB and CFPB. Others should be extremely cautious.
Response from BetterHelpJun 24, 2025
Hi Laura, We understand your frustration. Like we mentioned in our messages, multiple emails were sent out to you regarding low activity on the account and providing some recommendations on how you might wish to use the membership. We make it clear throughout the sign-up and payment process that you're subscribing to an ongoing membership that's billed automatically until canceled. We do not use any "auto-updater" service through Visa and can only bill the payment method that a user manually enters into our platform. Again, we're sorry for any confusion or frustration throughout this process. Take care, BetterHelp Team
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Ann K.
Jun 11, 2025
Untrustworthy and low quality.
Untrustworthy and low quality. I used BetterHelp as a therapy service when living overseas. The first therapist that I matched with spend most of the appointment talking about herself. Then she hit me with a bunch of judgement about my travel plans. I asked to be switched. The second therapist recommended a bunch of Christian literature despite me not being into religious books. This is a dangerous service that mines your personal data and does not provide good care. Do not support this company.
Response from BetterHelpJun 19, 2025
Hi Ann, We're sorry to hear about the experiences you described with your first two therapist matches -- I can see how this would be troubling. Our Clinical Operations team can investigate this further, and I've requested the email address linked to your BetterHelp account so we can begin this process. Regarding your personal data concerns, please know that we process user data to do things like operate the Platform and make sure you are able to use our services effectively. Any marketing messages or emails can be easily opted out of, and we have a straightforward (and easy-to-read) Privacy Policy in order to ensure we are very clear about data processing. We hope you'll give this a read!
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