BetterHelpReviews of betterhelp.com

La thérapeute n’écoutait rien et lorsqu’elle écoutait paraphrasait mes dires sans rien dire de son côté. J’ai d’énormes doutes sur les capacités des thérapeutes à aider les patients qui chercheraient de l’aide. Aucune empathie, aucune réactivité ET prélevée à deux reprises pour une séance unique et un contrat résilié. HONTEUX !

Do not use this company. I signed up over 2 months ago and havent used a single session. The first theapist I was matched with was totally wrong for what I needed so looked for another but felt the matching process was completly ridicolous. Deleted my account but they have taken £540 total from my bank even though I no longer have an account. Reported to my bank as it clear I asked them to cancel but still mnth three they are taking more money. If you struggle with mental health dont use this company as Im now in a situation where I cant pay bills due to £540 being taken and has completly messed with my head space.

All of my therapy sessions were significantly shorter than the 30–45 minutes BetterHelp advertises—one even lasted just 12 minutes—yet I was still charged £50 for each. To make matters worse, my therapist didn’t show up for our first proper session, which was incredibly frustrating after taking the big step of starting therapy. The support I did receive was also very shallow, and the therapist would not go deeper on any of the talking points I suggested in the first session, only focusing on the one topic that was already solved and wasn't supposed to be the main point to talk about. I would absolutely not recommend this service.

I'm disappointed with my experience on BetterHelp. Because of a simple question I asked customer support, my subscription and all scheduled sessions were immediately canceled without any confirmation or follow-up to check if that was actually what I wanted. Later, customer service claimed, in a downtalking way, I had canceled two weeks earlier – even though I had messaged my therapist about an upcoming session on the same day. I should just buy subscription again. Right. Overall, a very unprofessional experience.

Not personal at all seems like it’s ai generated or something long messages typed out quicker than any human could in my opinion no personality at all can’t have a laugh with like talking to a robot also keeps saying we can look at options how to help you but it’s always next time even after having 4 sessions no progress and never leave off from last session also not asked any questions knows nothing about me how can you help someone you know nothing about

I paid quite a substantial fee up front on the understanding that it would be a straight forward process, i.e: I would match with a qualified therapist and then speak to them as and when I required, via text or voice note. Sadly, the therapist I was matched with didn't seem very keen to discuss what are admittedly complex issues and decided he couldn't work with me after less than five messages back and fourth? I attempted to find a new therapist and was rejected again, based on gender and age preferences I had input during the signing up process (which I assumed weren't binding). All the while, I was prompted to make appointments for video calls, which were I to miss one, would incur a penalty charge of £15. It was all incredibly frustrating and ultimately got me nowhere. As such I cancelled my subscription and terminated my account. You could argue that I made a rash decision but I would advise caution to anyone considering signing up for this service.

Absolutely guttered. Subscribed, the app is slow and just a mediocre experience. Then I introduced myself in the app to the therapist (with a lot of details and personal experiences) and there was just no answer. Also no disponibilities for a session available. Just not good.

Didnt take insurance then i started a Seeing a ton of incel coded ads crying about the male lonliness epidemic. I found a better platform that doesnt cater to men while saying nothing about what women might deal with...