BetterHelpReviews of betterhelp.com

I was speaking to one of Betterhelp's therapists for a little over a month, and it was great. I had to stop my sessions for some time, but recently tried to join again. There was an issue with my account, so I spent the next month and a half trying to get it fixed; no one could figure out what was wrong, and kept telling me that the product team was hard at work trying to help. This is what I kept hearing, until I finally got in touch with a representative who tried to be proactive and help further. It ultimately led nowhere. So a month and a half later, and I have nothing to show for it. **As an amendment to the above, a very nice representative saw my review and offered to help until this entire thing was resolved. She did a wonderful job, and I now feel better about continuing therapy with Betterhelp. Thank you!

My therapist has been wonderful to work with and is helpful in processing my emotions. I love the groups and individual sessions. The price is not bad either... I just wish there was a lower price option for every other week individual sessions and groups included because as months go on it would be helpful to be able to have the cut back from every other week.

I have been with Betterhelp for about 6 weeks now and I have really benefitted from the free weekly group sessions you can join. They range from many different topics, anxiety to parenting to positive thinking, etc. There are around 10-15 group sessions available each day to choose from (you only get 1 free one per week). I only give this company 4 stars because I have had trouble finding a good therapist, which is not better help's fault, but I wish they had more of a description of each therapists when you go to choose one. The therapists all look great and most have great reviews, however, when it comes to the actual therapy sessions, it is hard to find a good match. There are lots of resources on BetterHelp, including their worksheets resource called therapist aid. I have done many of these worksheets and found them extremely helpful. Also I have contacted customer support 5-6 times and each time they replied right away and if I had a complaint they automatically extended my membership to make up for the trouble. I really recommend Betterhelp.

I have only recently started using BetterHelp, but so far I am very happy with my choice to give it a try. Initially, I wasn't sure if it would be the right fit for me, or if finding someone local would be better, but most therapists in my area are already full and not taking on any more people and I couldn't wait, I needed help now. BetterHelp matched me with a therapist within 24 hrs, but it turned out that she wasn't really available so I had to request to change therapists, at which point I was matched again but onli given 2 options.I didn't feel like either of them would be the right fit, but there was no way to load more potential matches, so I picked one but, not surprisingly, I didn’t click with them do I requested another change. This time, I was matched and shown about 5 to 8 different therapists to choose from. After reading a few bios and looking for one that specializes in what I need, I made my choice and couldn't be happier with who I am working with. Although it would be nice to have the option to load more matches, when opting to change therapists, the overall ease of changing (compared to conventional therapy) was great. Because my therapy sessions are conducted via phone, video call, or live chat, I can get help from the comfort of wherever I happen to be, not to mention the ability to send a message to my therapist 24/7 is amazing! She always gets back to me quickly with some helpful insight or tips to help in between my sessions. They also offer a schedule of different "groupinars" (group seminars) every week on a wide range of topics! Learning about something I struggle with, while chatting with other people, from ALL over the world, who are struggling with the same thing as me, provides me with the emotional validation I didnt even know I was looking for, and needed. I'm very hopeful, and I look forward to continuing my journey of healing with BetterHelp.

I have been using BetterHelp for 6 months now. I had to go thru several therapists to find a really good one but now I am quite happy with who I have. She specializes in trauma which is what I need. I also do a group weekly and it’s been super helpful. Trying to find an in person therapist anymore is near impossible and financially outrageous.

For those without insurance BetterHelp offers you a new way to get connected to mental health professionals.

Liked my therapist, but really didn’t need any help. Couldn’t get my subscription canceled. Billed after I had unsubscribed had to dispute.

I had a really great experience with better help therapy. My therapist was kind, and always keeping the goal in focus. I wasn’t able to participate in a lot of group sessions, it just didn’t work with my schedule especially the ones I really wanted to attend. I would have loved to get into one of this