BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
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I’ve tried therapy a few times with different companies & this one has been my favourite. My experience with BetterHelp has been really great. You can tell this company genuinely cares about your mental health and wants to help. My therapist Kristine is amazing. She really helps you learn a lot about yourself, takes the time to respond during the day in between therapy sessions. Listens openly, and overall offers the best guidance to help get you to where you want to be.
NO
Noemi
It’s a journey
Great platform that is tailored to fit your current needs at whatever stage of your life at whatever level of mental care you’re at. Take your time on this journey with them. It was overwhelming because it was new but betterhelp definitely made the process user friendly.
CM
Charlie M.
There’s no Better Help than Better…
There’s no Better Help than Better Help!
Working with better help, they are the most supportive mental development organisation I have worked with. They financially support you, they are very fast at their correspondence on any matter you may have, but the most important point for myself, they support you finding the most suited therapist! It took me 4 therapists to trial to finally find the person who I could connect with and grow my mental and emotional understanding! It has been the best 10 months and I have got 3 friends signed up to the network for very different mental and emotional development; work related, family and just purely personal development and understanding! I speak from my heart when saying how incredible this organisation is!
VK
Viktoriia K.
Great experience
Great experience - fast, fair price, professional therapists.
RX
Riprock X.
A friend is someone who would do anything for you, without expecting anything in return
My therapist is truely concerned with my well being. She does what she does from her heart. Not just for a paycheck. She is teaching me to regain my self respect, and reminding me that I do matter. It is nice to have such a positive influence guiding me back on the right path. I am so glad I found better health. It is truely a blessing
MV
Mihika ..
Ease of access to excellent help from…
Ease of access to excellent help from comfort of your own home without the need for a GP visit, filling out of a mental health care plan and then wait for an appointment after a referral. Several straightforward and easy to answer questions to extract detail of your mental health status to make it as accurate as possible to match you with the ideal therapist. Flexibility of booking appointments around your life schedule with several appointments available. Extensive list of group therapy categories included in your membership. Reasonable fees. I've only had two sessions but I'm very pleased and hope to commit to a lifetime of therapy if needed.
SI
SimonaF
The company has improved tremendously…
The company has improved tremendously in the last years. Knowing that this support is there in time of need, the flexibility of the model and the customer care make the experience very smooth. Most importantly the quality and expertise of my therapist is impressive, I am very grateful for that.
AA
A A A.
Is BetterHelp the therapeutic medium of…
Is BetterHelp the therapeutic medium of our time?
The service is prompt, well-designed, and appropriate to my needs.
As a senior trans person with a panoply of other needs, I have found its expansive possibilities heartening and I have benefitted enormously from its support.
The versatility of the platform itself (text, live chat, phone, video) has its own advantages. I began shyly, using phone sessions only before breaking into video, and was grateful for this gradual, progressive opening up.
I came across BetterHelp searching terms whose meaning I already knew out of curiosity (micro aggressions, gaslighting). BetterHelp definitions came up first and I was impressed by the expansive definitions that were provided. During an episode of crisis I decided to explore further and was impressed by the expansiveness of the questionnaire.
For example the question “What is your gender identity?” provided a panoply of possible answers: Man, Non Binary, Transfeminine, Transmasculine, Agender, I don't know, Prefer not to say, Other.
I found the promptness and compassion of the immediate email response reassuring and there was once more an expansive choice of therapist profiles from all over the US. I live in Canada so this was both a positive and negative. A much greater diversity but without the financial support of my insurance that covers only therapists licensed in Quebec. However the therapist I finally found was so well suited to my needs that I reigned in my Amazon addiction and settled for the tax deduction. The platform is well structured and available through the app, challenging the old norms of the therapeutic couch. I have my sessions on my phone while sitting on the edge of my bed.
With these experiences in mind, I recommend it unabashedly to everyone I speak to about it and have been met with equal enthusiasm. I do not wish to be cynical about such a large corporate takeover of therapeutic possibilities because the advantages are too great to ignore. I consider myself incredibly fortunate to be in a position to benefit from them. And they do offer a sliding fee option to those less privileged financially, to its credit as well.
This is definitely a step beyond the old school method of therapy that in my lifetime of therapeutic experiences never quite cut it.
This help is indeed better! Even the app is so designed as to not frustrate you with codes and passwords, opening with a light touch of the thumb, the key to unlocking its potential.