BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp reviews

Showing 160 reviews with 2 stars · Clear filters

Rik B.
Feb 7, 2026
Betterhelp is a Big Thief
We had used this service for a couple months. The consoler wasn't that great. We stopped using her and the service and even deleted the app. I didn't realize that the service was still charging our health savings card even though we stopped using their services. They ended up stealing over $3000 from us from the end. I had to have a new health savings card issued.
Response from BetterHelpFeb 12, 2026
Hi Rik, We're sorry to hear you weren't happy with your initial therapist, and also for any misunderstanding surrounding the subscription billing model! We try to make it clear that by entering your payment info, you're enrolling in an ongoing membership to the service that continues until canceled. It looks like our team was ultimately able to refund all the charges that took place since the last account activity. Don't hesitate to reply to our last email if you still have additional questions. Thank you, BetterHelp Team
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Paul L.
Jan 28, 2026
Great idea. Great therapy. Appalling customer service.
The therapy and platform is excellent. The customer service is awful. I would have given the concept, therapy and platform 5 stars. The customer service at a time of need was and is still dreadful.
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Dave G.
Jan 22, 2026
The subscription model is awful
The subscription model is awful. Do not set up an account until you are prepared to do weekly sessions. You have to keep paying regardless of how many sessions you have. It could be none at all and they will keep charging the card on file. Confirm BEFORE you sign up if your insurance will cover it. You will be stuck with the bill if you wait to find out and then learn that it is not covered. The subscription model is a nightmare for the people using the service and clearly exists to attract investors and shareholders and not benefit users.
Response from BetterHelpJan 28, 2026
Hi Dave, We're really sorry if the membership billing structure hasn't been working out for you. Since most therapists recommend weekly sessions with clients, our membership billing is designed to cater to that framework while also offering access to many other platform features unique to BetterHelp. While we can provide invoices that can sometimes qualify for insurance reimbursement, we always recommend reaching out to the insurance company directly first to see what they would need included on the invoices. If you'd like us to look into any ongoing billing cocnerns, please don't hesitate to reach out to us at "[email protected]" so we can assist!
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James
Jan 21, 2026
Not impressed
Not impressed so I went through all the questions which is quite detailed that's the positive, then after answering all the questions you immediately get pay 4 weeks in advance pay £200 you don't have a name or anything about your new therapist as far as you know you could get a former girlfriend the lack of information from this website about your new therapist is ridiculous I cancelled my interest in this company immediately when I seen the pay now wall, I do not recommend this site at all they don't seem to understand the importance of picking the right person and think just a few questions is good enough
Response from BetterHelpJan 21, 2026
Thank you for sharing your feedback, James -- we're sorry for any trepidation surrounding the upfront payment! Please know that our system WILL match you with a therapist regardless of if you pay first or not. It can sometimes take more time to make this match, but you will receive an automated email when it is made so that you can review that match as needed. You can also easily change therapists if you don't feel the match is a good fit! If you still need help with this, please don't hesitate to reach out to us directly ([email protected]) so that we can assist!
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George F.
Dec 29, 2025
I accidentally signed up
UPDATE: When I requested it, they did refund me. What I objected to was being charged immediately when there was no visit. Most sites charge after you make a purchase. ORIGINAL: I accidentally signed up, thinking they took insurance. I immediately asked for a refund. They took out $90 for one week of "service", even though I immediately canceled. I had to go to my bank to get the rest of my money back.
Response from BetterHelpJan 7, 2026
Hi George, We will typically provide a refund for unused time upon request and want to be sure this is looked into further by a member of our management team. I've requested the email address linked to your account so that we can follow-up with you directly on this. All the best, BetterHelp Team
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Darren
Dec 9, 2025
They’ll take your money
I choose this as an option for counselling rather than the unaffordable or lengthy wait list of face to face option. Online also suited my availability. 7months, weekly I did & it was terribly useless. I ended up cancelling my subscription as I realised it wasn’t progressing me in any way, can’t really think of any discussions we had that weren’t surface level & ultimately felt I was just filling up my counsellor’s day before they moved onto the next appt. Really not a solution just Prittstick on a wheel nut that’s about to fall off
Response from BetterHelpDec 12, 2025
I'm sorry to hear that you did not feel you got value out of your time on our platform or working with your assigned therapist, Darren! We pride ourselves on the quality of services provided, not just the accessibility. If you haven't already talked to our Member Success team about your concerns, you can reach out to us at "[email protected]" so we can look into this further for you. If there's a clinical concern, we can get our Clinical Operations team involved, too. Take care, BetterHelp Team
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Sue H.
Dec 7, 2025
Unfair charges incurred after terminating therapy
I engaged in therapy on this site but it was not made clear to me that when I terminated with my therapist that I needed to "cancel my membership" on the site to avoid future charges. So, I racked up weekly charges of $80/week while receiving NO SERVICES, which I think constitutes a money-grabbing scam. The therapist or the site should have notified me that I would continue to be charged unless I took this step. No professional therapist anywhere would continue to charge you after you have terminated your relationship, so why should an online platform be allowed to do so?
Response from BetterHelpDec 8, 2025
Hi Sue, We're sorry for any confusion surrounding the membership billing terms, or the cancellation process. We try to make it clear upfront on the billing page that you're committing to ongoing membership payments until you cancel. In any case, we want to be sure we make this right for you. I've requested the email address linked to your account (via a separate Trustpilot form you'll receive shortly) so we can reach out to you directly about this matter. Talk soon, BetterHelp Team
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Sean M.
Dec 7, 2025
App and customer service is poor
My interaction and the help I received from my therapist was pretty good he was I site full and listened. However the BetterHelp app is not user friendly at all. The ability to choose therapists is limited to a dice role type of system you really don’t get to choose. And the customer service is non existent. I had to search the internet to get a customer service number and the associate I first spoke with was rude and even hung up the call.
Response from BetterHelpDec 8, 2025
Thank you for your review, Sean. We're so disappointed to hear that you felt the therapist options were limited, as well as to hear about your experience with one of our receptionists. It's important to us that we gather more information here and take the necessary actions to make this right. I've requested the email address linked to your account (via a separate Trustpilot form you'll receive shortly) so we can have a member of our management team reach out to you directly! Thank you, BetterHelp Team
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