BetterHelpReviews of betterhelp.com

It’s a great way of finding a therapist that will match your needs. Both the administrators and the therapist have been very helpful

This app has helped me change the direction of my life. Find ways to be more positive and strong for myself.

The councilors on here can be a bit random and not everyone is the same on their approach but luckily you get the chance to look and pick. Other apps just assign you someone and doesn't allow you to talk before your meeting but with Better Help you can get a feel of the person through their bios and communicate with before your first appointment and see if their chemistry and ways of understanding will benefit you. I went through several before I found the right one but happy I did!

The ease of this service and all it's benefits is fantastic. It helps people who are scared or nervous to go face to face or have an extremely busy schedule to still get the help they need. My only feedback is to maybe offer discounts for people who need long term therapy such as myself. (I've been with better help for 3 years now) - ive refered many people and copied that link many times. I'm just one person by myself and money is difficult so just offering some feedback that sometimes helping the people who stick through this for the long haul is nice. Otherwise, thank you for everything you do - it's wonderful and appreciated. You save lives.

At first it was rough. I met with someone who was clearly underqualified to be a therapist, even if the certificates stated otherwise. However, on the second attempt (and with a more careful look at reviews) I found someone who is highly qualified and one of the better therapists I have worked with in my 6+ years of intermittent therapy. I also appreciated that the company gave me 2 weeks trial time to find the right person (so I was not paying when I had the less-desireable match up). Finally, customer service has been incredibly responsive and helpful. I receive personalized answers within a few hours of emailing and they even helped me to find a fantastic bilingual (english/italian) therapist based on my needs. One last note: I have had an appointment cancelled and rescheduled due to an emergency with another clients- although frustrating in the moment, I found this to be an indication that the therapists really do care for their clients and are able to make themselves available in the case of a more serious need. Although I am not currently in a situation where I need to take advantage of this, I find it really comforting to know that there is literally always someone there if one ever finds oneself in a desperate situation. I am happy to see a company providing this kind of support to humanity!

Timely and gentle reminder. Opportunity to change therapist

Therapist great and helpful. Session video tech sucks (5 disconnects on a single session).

I had to switch therapists a bunch to find a great one. Once I found the right person it was amazing and I was surprised I found such an experience, competent, smart person through this app. I'm very happy with my experience. -1 star because the data collection of the app is sketchy AF and definitely unethical. EDIT 1-11-23: I would like to add I am a therapy veteran. And when I say I switched therapists, I was assigned to people younger / same age as me and don't feel like most people regardless of age can deal with my issues bc they're substantive and I have gone to so much therapy already. I would get assigned a therapist, look them up and then click next if they didn't seem to fit the mold. My therapist recommended the Groupinars and I thought it would be dumb but I was so surprised to find them enlightening. I originally was DXed with bipolar but I'm learning I check all the clinical criteria for PTSD and ADHD. This is important bc the methods of treatment are much different. I am so glad, no BS, I found Better Help. The therapists/counselors on here are what make it great. And btw I had BH like a year ago and cancelled and got my money back bc I didn't end up going to a therapist bc I thought I wouldn't find someone experienced.