BetterHelpReviews of betterhelp.com

The app is terrible. It’s clunky and glitchy. The therapists are all overworked and have too many clients so you’re not able to get a session per week with your therapist despite paying for it. They take your money days before your renewal date so if you wanted to cancel you’ll have to wait another month. The customer service is like bad AI- they’ll walk you through a list of “troubleshooting solutions” that have nothing to do with your issue and make you feel like you’re banging your head against a wall just trying to get the service you paid for. Depression and anxiety are far better to live with than this shit.

I just came on here to say how utterly SICK I am of hearing Better Help adverts everywhere I go, promoting online therapy from a massive company, all voiced over by Americans who talk about therapy as if it's an activity like going out for a coffee. Completely undermines therapy in my opinion and I wish they would shut up!!

I had 3 sessions scheduled. The first 2 I missed 15min due to technical glitches on their end. The 3rd didn’t even happen because the app wouldn’t work and I couldn’t hear the therapist at all. I was offered a time extension and a free session, but what’s the use when I can’t use them because the app isn’t working? I’ve followed the steps given by customer services and nothing has worked. £240 for 1hrs worth of therapy? No thanks. I’ve requested a refund and will be cancelling my subscription.

1 you don't get a choice of therapists they just send you one 2 You don't get a short introduction to your therapist it dives straight into a 45 minutes session. 3 You pay for four sessions up front and then every month they take out another four sessions even if you haven't even had the sessions you've already paid for 4 when you cancel your subscription they then cancel any sessions you had booked so you lose them sessions and the money you paid upfront for. This is meant to be a company to help people struggling with mental health but I think they just do the subscription knowing that sometimes people haven't got energy to fight for their money back I did receive a refund because they took the second month out without me realising but I lost out on two sessions that I paid for. They actually have made my life more stressful with money coming out of my bank that I didn't have and now losing sessions with counsellor I actually needed.

As a former executive director of Customer Support for a Fortune 50 company, I can safely say I've never seen such poor customer service as I've experienced with Betterhelp. We were trying to fund therapy for our nephew and it became a huge exercise in frustration and futility. We could not get a live person in customer service to help resolve our issue. They have an answering service that will leave a message for "customer service" to get in touch with you. However, they will never call you, even though we requested this every time, and they will leave the same unhelpful, generic email. It was like Groundhog day every day for us over the course of week, hoping that a customer service agent would call us back but it never happened. We finally gave up and decided to pull our funding and go with another online mental health provider. Do your research...there are much "better" options out there.

Exploitative and useless. I signed up with Better Help due to the convincing marketing and I was abroad, it seemed like a good option. The claim of being matched with a therapist for my specific issue was something I really believed and expected. I filled out a very lengthy questionnaire that outlined that I was looking for trauma based counselling. Instead of acting ethically and telling me they didn’t have any matching therapists, I was matched with a list of ‘Marriage and Family’ specialists. None were qualified to deal with my issue, but due to having already paid, I was left with no options but to accept one. She was awful. Got my name wrong repeatedly despite being corrected multiple times, then got an attitude with me. She just sent poorly written generic responses that didn’t address my issues at all. I got frustrated with the very lengthy response time, and lack of engagement, and asked specifically for functional tools to deal with what I was struggling with. She refused and tried to drag things past the current subscription date. It was blatant and I got absolutely nothing helpful from her. It was just mindless texting back. “Oh, that must be difficult. Stay positive.” And things like that. No questions, nothing to work on. I could get more helpful engagement from ChatGPT than her. I tried another therapist and it was still from the list that didn’t correspond to what I had signed up for. While the option to go to another therapist is good, you have to start at the beginning, which wastes the time you paid for going over the same thing and potentially having to pay more only to not have anything helpful. Customer services were terrible and didn’t care at all. Despite the woman getting my name wrong repeatedly and me sending them the chats. I cancelled and they confirmed, but still tried to take money from my account for months afterwards. They’d apologise and say nothing else would be taken, but it happened again. I had to contact my bank to dispute charges and they advised me to cancel my card. They aggressively market and prey upon vulnerable people. The therapists, who as far as I can tell, are not paid very much considering their supposed qualifications, use this as a side hustle to make a little extra money while they’re at home/going about their daily business. The treatment they offered me, which is very common, as is evidenced by REAL reviews available all over the internet, was so low quality that it’s actually dangerous should someone really be struggling. I don’t know how they’re legally allowed to operate because this is wildly unethical. I suspect many of these positive reviews are fake. Lots of people with glowing things to say and only one review left, all very close together. Considering the floods of awful and very specifically similar bad reviews on independent platforms, it really makes you think. Do NOT take the risk with these charlatans.

We lost $370 using Better Help. My husband only had one therapy session and they continued to charge $72 two more times and then $224! We called and they have yet to reach out to us to solve the problem. I have called several times and no one has reached out to us regarding this matter. They responded to this review but have not done anything to remedy the issue. Unfortunately, I cannot recommend BetterHelp to anyone and will have to cancel with them.

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