BetterHelpReviews of betterhelp.com

Response from BetterHelpDec 16, 2025

We're sorry if our team was not able to match you with the specific therapist you had requested! This may be due to licensing restrictions, but in any case, we can have a member of our management team reach out to you directly to try and get this sorted out. If you did not use the service and are ultimately not interested in continuing, we can typically process a refund. I've requested the email address linked to your account. This will come via a separate email from Trustpilot. We look forward to getting this resolved for you! Thank you, BetterHelp Team

Response from BetterHelpJun 18, 2026

Vielen Dank, dass du deine Erfahrungen mit uns geteilt hast. Es tut uns leid zu hören, dass du den Bewerbungsprozess als enttäuschend erlebt hast. Wir verstehen, dass insbesondere bei umfangreicher beruflicher Erfahrung und Qualifikation eine Ablehnung frustrierend sein kann. Die Anforderungen für die Zusammenarbeit mit BetterHelp werden auf Grundlage verschiedener fachlicher, regulatorischer und betrieblicher Kriterien festgelegt. Eine Entscheidung im Bewerbungsprozess stellt dabei keine generelle Bewertung der beruflichen Qualifikation oder Erfahrung einer Person dar. Wir wissen es zu schätzen, dass du dir die Zeit genommen hast, dein Feedback zu teilen, und werden deine Rückmeldung an die zuständigen Teams weitergeben, damit unsere Prozesse fortlaufend überprüft und verbessert werden können.

Response from BetterHelpDec 12, 2025

Hola Carlos, Entendemos tu frustración y lamentamos que hayas tenido esta experiencia. Queremos ayudarte a resolver esta situación lo antes posible. Por favor, escríbenos directamente a [email protected] desde el correo asociado a tu cuenta y nuestro equipo de Atención al Cliente revisará tu caso con detalle.

Response from BetterHelpDec 8, 2025

Hi Tyler, We're so sorry if the membership billing wasn't clear to you on the payment page. On that page, we emphasize that you're agreeing to ongoing charges until the membership is canceled. That being said, we understand the initial therapist match may not always be the right fit, and that finding the right therapist can take a few tries in some cases! This is why we make switching very easy, and allow you to select subsequent therapist matches from a list of available options. In any case, we would like to be sure we do everything we can to try and improve this experience for you and find a resolution that works for you. I've requested the email address linked to your account so we can have someone from our team contact you directly about this, assuming you still need assistance! Talk soon, BetterHelp Team

Response from BetterHelpDec 8, 2025

Es tut uns sehr leid, dass deine Beraterin deinen ersten Termin verpasst hat, Vanessa. Das ist keine typische Erfahrung, und wir möchten das gerne wieder in Ordnung bringen. Ich habe die E-Mail-Adresse angefordert, die mit deinem BetterHelp-Konto verknüpft ist (du erhältst dazu in Kürze ein separates Trustpilot-Formular), damit wir den Fall genauer prüfen und dich direkt kontaktieren können – falls dies nicht bereits durch unser Member Success Team geklärt wurde. Vielen Dank Dein BetterHelp-Team

Response from BetterHelpDec 4, 2025

Hi Nicole, We can absolutely understand your frustration, as it is not a typical experience to have to wait 3 weeks for your first live session (and the therapist should of course be taking a keen interest in what you're talking to them about). Although our billing operates on a membership/subscrition basis, we want to be sure that members have the opportunity to book a weekly live session, if desired. We can provide membership extensions to help ensure this happens, but it sounds like there was never any contact with our Member Success team? In any case, I'm sending you a separate Trustpilot form so you can just provide us the email address linked to your account. This way, we can reach out to you directly to try and find a resolution! Talk soon, BetterHelp Team

Response from BetterHelpDec 3, 2025

Hi BBrady, Our matching system is designed to take into account all the preferences you indicated and find several matches that meet as many of those as possible! We're sorry that the initial matches found may not have met your most important criteria, and we can certainly be sure to fix this for you to ensure we find you the perfect fit. You'll receive a separate Trustpilot form shortly -- please just include the email address linked to your account on that form and a member of our Member Success team will reach out to you directly to get this taken care of for you. Best, BetterHelp team

Response from BetterHelpDec 3, 2025

We're sorry for any stress or frustration you're experiencing, Yoon Choi. It sounds like you may have two different accounts -- one with BetterHelp and perhaps one with "Uplife" and are being charged for both. At BetterHelp, we provide support through email only currently, but as long as you are reaching out to us from the email address linked to the BetterHelp account, we can walk you through the process of a billing explanation, and help find a resolution that works for you. Our goal is never to take money without providing services, but instead to keep our services open to our members so they can get the support they need, when they need it. In any case, I've requested the email address linked to your account so that our team can follow up with you directly once more and try to get this resolved for you!