BetterHelpReviews of betterhelp.com

In early 2022, I signed up for BetterHelp—but I stopped using the service and DID NOT book any sessions. Despite that, BetterHelp kept charging me WEEK AFTER WEEK with NO EMAILS, NO RECEIPTS, NO NOTIFICATIONS!!! What kind of company hides billing from its customers?! I only discovered recently that I had been charged continuously since FEBRUARY for UNUSED sessions… and on top of that, I found FIVE ADDITIONAL UNUSED SESSIONS FROM 2022 that I was also billed for!!! HOW IS THIS ACCEPTABLE?! When I contacted BetterHelp, they admitted I hadn’t used the service. Although I explicitly asked for a refund, they initially sent me an email saying they were extending my subscription?!?! I had to send another email demanding a refund, at which point they refunded me 3 months, and then 6 months following another email. They still refuse to refund the rest of the weeks I had a subscription I was charged for and which I did not use (no sessions, no chat) and wasn't informed of (NO EMAIL - what kind of an ethical company doesn't notify subscribers of charges via email??!!). They still refuse to refund around $700 of MY MONEY—for services I NEVER RECEIVED!!! Why not the FULL amount if THEY KNOW I NEVER USED IT?! NO OTHER LEGITIMATE COMPANY hides billing like this!!! If they had simply sent normal payment notifications, I would have canceled immediately! Instead, their lack of transparency caused me SERIOUS financial loss, stress, and frustration!!! I am demanding a FULL REFUND of the remaining ~$700 and for BetterHelp to STOP these deceptive billing practices!!! This is WRONG, UNETHICAL, and completely UNACCEPTABLE!!!

I decided to try out BetterHelp and paid for everything, a while later I still couldnt do anything on their website so I contacted them via email. It's about a week later now and I'm still going back and forth with them. They say they haven't received the money and that's why they can't give me a refund. I sent them proof of payment (which it seems they just ignored) and they sent me an empty invoice back. Then they go on to say I was automatically refunded so I asked them for proof and yet again they sent an empty invoice. I'm now out of 50 bucks with seemingly no way to get it back and I can't even use their website, thanks for nothing!

Great if you want to be matched with a therapist halfway across the country.

Una estafa. Cobran aunque no tengas sesión con el terapeuta. Me he dado de baja tras una sesión

It took a week (after paying for a week subscription of course) to get matched & get the earliest available appointment. I then had to upload a copy of my driver's license, but that wasn't enough to prove my identity (with my credit card). I then had to record a video and type a specific phrase into the chat. But then that was still not enough to prove my identity. I had to upload a picture of myself. So I get through all of that, and the evening before, I get two "worksheets" to do before my 9am session. Mind you, I am 41 years old and have been in and out of therapy since I was, oh, maybe nine years old with some serious family trauma. So when one of the questions was explain your history and what brought you to therapy, I tried to give as much of a concise but detailed answer to get things started. The other worksheet asked for the three main goals, how achieving those goals would affect your life, and what your future would look like. So then, when I start my session and I ask the therapist if they can give me an overview for how therapy with BetterHelp works and they ask me to give them an overview of my history and what brought me to therapy, I was a little peeved. But I tried to give a brief history. Oh yes, and also, my therapist said none of my sessions would be anything other than texting (no voice/video, which I'm sorry, having paid sessions via texting is ridiculous; its one thing for check ins during the week, but I'm not paying to text back and forth for 40 minutes). She then gave a couple canned, contrite answers (which when I later asked a friend, she said I should have told her to f*** herself as she completely overstepped as a therapist, or at a minimal provided complete lack of empathy/support). I think over the entire 40 minutes, I received maybe a total of eight complete sentences from her. Then when I asked how things would move forward, she told me to book another session and she would send me a worksheet with mindfulness practices (I've read at least a dozen books on mindfulness practices, I don't think another worksheet is what I need, I think discussing with a therapist is what I need and is why I am here). When I went to look at the schedule, she had a couple 6am spots over the next week, but nothing otherwise for two weeks. So it would have been highly inconvenient had I even wanted to continue. Overall, I think this is a complete scam - it likely is great if you need/want super basic talk therapy (like suggestions on mindfulness practices), but for anything deeper, look elsewhere. I can spend the same amount and/or submit to my insurance for an in-person local therapist.

The actual service is good and the therapist I've been matched with is good too. Still I'm left with no option but to leave a negative review. Customer service is HORRENDOUS in the UK. There's no one to call and they have not responded to my contact requests through the contact form. Maybe leaving this review will kick someone into action to contact me ASAP. Seems im not the only one mad that they do not remind you if your account is inactive. Also they don't automatically adjust billing if your therapist is taking time off. Which is wild. Like many complainers on here have said, people are coming to find peace and get help and many are left with more stress and no customer service to help them. I made a contact request a month ago and no one has reached out. That's shocking.

I have had a lot of therapy in my life so I have context in stating clearly that I do NOT recommend Betterhelp. I encouraged my partner to try counselling, and we found this website. You fill in a form which supposedly hones your preference as to which therapist you get. We opted for someone 'in the middle'. The 'therapist' they chose could not have been a worse match, and, judging by their approach and things that were said in the session, I even wonder at the extent of their qualifications. The person clearly had serious issues of their own, made racist, generalised remarks to my partner about her situation and left my partner feeling worse - with no strategies or helpful offerings to impart. My partner, who had never been to therapy, now has a very poor view on the whole concept of therapy unfortunately. I explained to her that sometimes it takes time to get a good one. Do not use this service - go to your doctor and if finances are a concern, then tell your doctor and see what is available to you in your area that is affordable.

Ich habe eine Diffamierung gesehen im Konygebony Video gesehen. Wie kann man mit einem Menschen werben? Kann ich so nicht empfehlen.