BetterHelpReviews of betterhelp.com

I had previously used their service, which was a bad experience. I considered giving them another try, so began (but did not finish) the process of filling out a questionnaire. Without having authorized payment, I was immediately re-enrolled, assigned a therapist, and charged $320.00. Now, without having received any service from them, I am attempting to get a refund. They offer no option to speak to anyone on the phone. They give one only the option, that of filling out an online form. I googled a question about how to contact them, and the number led to a loop of "special offers," nothing more. My whole experience with them has been frustrating, and my assessment is that they are psycho-hustlers, not an ethical professional counseling service.

Absolut nicht empfehlenswert. Noch bevor überhaupt ein Therapeut vermittelt wird, war das Geld für den ersten Monat schon abgebucht. Der zugewiesene Therapeut hat eine völlig andere Spezialisierung, als vorher in den Fragen angegeben. Von den wenigen als Ersatz verfügbaren Therapeuten sagte mir ebenfalls so gar keiner zu. Ich habe deswegen von meinem Widerrufsrecht Gebrauch gemacht, auf die Bestätigung warte ich noch immer. Absoluter Betrug. Und was das Schlimmste ist: Man nutzt hier Leute aus, die dringend Hilfe bräuchten. Finger weg!

Ze willen eerst geld zien, voordat ze je gaan helpen, gewoon geldklopperij

I am writing this review to warn others about a very serious billing issue. BetterHelp charged a bank card that does not belong to me, without my consent, and renewed my subscription without authorization. The charge was processed as an international transaction. What makes this even more alarming is that my billing statements list therapy sessions and therapist names for therapists I never met, never had a video session with, and never received therapy from. I did not book, attend, or use any sessions with those therapists, yet they appear on my invoice as if services were provided. Despite multiple written requests: • Unauthorized charges were made • A third-party card was charged • Therapy sessions I never had were billed • The payment method could not be removed • Customer support provided no response at all This is not a minor technical issue. Charging for therapy sessions that never occurred and associating them with therapist names is extremely concerning and, in my view, fraudulent billing behavior. Due to this experience, I will never use BetterHelp again, and if this matter is not resolved properly, we will also terminate the joint/couple therapy subscription associated with this platform. I strongly advise anyone considering BetterHelp to carefully review their invoices and be extremely cautious with their billing practices.

If I could give this company ZERO start, I would! Bad experience, un professional therapists and service. First experience, the therapist was only talking about himself with the intention for us to keep working with him. Second time I gave it a chance, I schedule a video call and apparently the therapist could only do call (no video). Is insane. I asked for a refund and never doing this again!

It’s a scam. They charge weekly after I was meant to be charged per month. It was also meant to be at a much cheaper rate than they actually took out of my bank. Be very wary signing up for this service

They will charge you for sessions that weren’t booked by you as they go ahead & charge you for sessions on their timing. It was unfortunate because I did like my therapist. I reported BetterHelp to the Better Business Bureau as they also had many bad reviews on their website for BetterHelp. Since I told them I reported them to the BBB , they did reimburse me only because I reported them! This is a bad company ! Don’t waste your money. I feel sorry for the therapists as I wonder how they treat them.I hope better than they treat their clients! Be aware of cheap therapy! They will rob you blind & then you can never get ahold of them to tell them that you were charged for sessions that you never had or scheduled! What a scam!

When I first used BetterHelp years ago, it was somewhat useful. This time around, the experience was a complete letdown. The platform is now plagued with navigation issues, limited availability, and poor follow-through. I paid $275 for a little over a month and went through three therapists. During the first week, I was already billed even though available time slots were extremely limited. None of those initial options worked for me, so the money was already gone before real help even began. My first therapist was kind, but not qualified for my needs. His profile stated he spoke English and Spanish, but his English was barely conversational—and I do not speak Spanish. I switched immediately after that session. The second therapist looked perfect on paper. Instead of focusing on therapy, the entire session was spent discussing worksheets, group therapy, forms, and how to use the BetterHelp platform. At the end of the session, he casually mentioned he would be leaving BetterHelp “in the near future.” That alone was alarming. Sure enough, he canceled our next session without warning, then did the same the following week. The third therapist was nice, but even he mentioned that many therapists were leaving the platform—which is not something a client should have to hear. I contacted BetterHelp to explain that I only received 3 sessions out of the 6 I paid for. Their response was to refund me for the next session only and cancel my subscription entirely. That was supposed to happen today. I’m honestly shocked by how highly rated this service is here. This was my experience—take it with a grain of salt—but if you are looking for reliable, consistent, and qualified help, I would think twice before committing your time and money.