BetterHelpReviews of betterhelp.com

Response from BetterHelpFeb 13, 2026

We're truly sorry for any concern or frustration here! Typically we are unable to refund charges older than 6 months, but can make occasional exceptions, especially if you had been reaching out to us previously and weren't receiving our replies. We want to be sure this is looked into by a member of our management team so that we can see if anything more can be done to help you. You'll receive a separate form from Trustpilot shortly. In that form, please provide the email address linked to your BetterHelp account and we can reach out to you directly. Thank you, BetterHelp Team

Response from BetterHelpFeb 13, 2026

Hi Andrew, Thank you for bringing this to our attention -- this is not our service model, as all therapy should be taking place directly through the BetterHelp app/site. We take these claims seriously and want to be sure our Clinical Operations team investigates this immediately! We also want to make sure we turn this experience around for you and make things right. You'll receive a separate email from Trustpilot shortly with a form where you can include the email address linked to your BetterHelp account. That way, a manager from our team will reach out to you directly about this. We hope to speak with you soon! Thank you, BetterHelp Team

Response from BetterHelpFeb 12, 2026

Hi Ross, We sincerely apologize if we were not ultimately able to take your insurance. We do have the option for you to request the erasure of your personal information from within your Account Settings page, if need be. To further clarify, we do not share and have never shared with advertisers, publishers, social media platforms, or any other similar third parties, private information such as members' names or clinical data from therapy sessions. In addition, we do not receive and have never received any payment from any third party for any kind of information about any of our members.

Response from BetterHelpFeb 6, 2026

Hi Steven, We're very sorry for any trouble here -- we would love to be able to help you, but it seems you may be contacting us from an email address that is not associated with a BetterHelp account. If you're not able to send us an email from the address linked to the account, we can locate your account through the payment information you used. I've sent one more message to you in the hopes you receive it so we can gather that information and try to assist!

Response from BetterHelpFeb 6, 2026

Hi James, We're really sorry to hear this was your experience and we'd like to make it right for you. We have a team of specialists that can work with you to ensure we can find a therapist to meet all your needs, even if it takes a few tries. We should also be able to extend your membership, if it's still active! I've sent you a separate Trustpilot form where you can include the email address linked to your account so we can reach out directly to assist you further.

Response from BetterHelpFeb 5, 2026

Hallo Hannah, es tut uns nochmals leid, dass du das Gefühl hattest, von deiner zugewiesenen Beraterin bzw. deinem zugewiesenen Berater keine wirklich einfühlsamen und hilfreichen Rückmeldungen erhalten zu haben. Ich sehe, dass unser Clinical Operations Team deine Rückmeldungen aktuell prüft. Außerdem hat unser Support-Team dir bereits geholfen, deine Mitgliedschaft zu verlängern, und dir erklärt, wie du deine Beratungsperson wechseln kannst, um eine passendere neue Zuordnung zu finden. Falls du mit deiner neuen Beratungsperson weiterhin unzufrieden bist oder weitere Unterstützung bei Anpassungen deines Kontos brauchst, antworte bitte einfach auf unsere letzte E-Mail – wir helfen dir sehr gerne weiter.

Response from BetterHelpFeb 5, 2026

We're truly sorry to hear about this confusing experience! To be clear, the therapists you would be working with through our platform generally can provide video and audio (phone) sessions. However, we don't currently offer member support via direct phone call at this time - perhaps that is where the misunderstanding was? In any case, we'd like to do what we can to get things back on track for you, or find a resolution that you're happy with. I've requested the email address linked to your BetterHelp account so we can have a team member email you directly to get this resolved for you. You'll get a separate form from Trustpilot shortly where you can provide that address. EDIT (2/6/26): We sent a request through Trustpilot yesterday for a bit more information, and just need you to fill that out with the email address linked to your BetterHelp account so that we can follow up with you directly to get this resolved. We hope you see that form and can provide that to us so we can help!

Response from BetterHelpFeb 3, 2026

Hi Christopher, We're sorry for any frustration surrounding the membership charges. We do everything we can to make it clear upfront before entering your payment information (and in subsequent billing confirmation emails) that these charges continue automatically every 4 weeks until the service is canceled! That said, if you haven't used the service, we should be able to help you through the refund process for unused time. We provide support through email only at this time, but we respond to most emails within one business day of receipt. To ensure this gets properly resolved for you, I've requested the email address linked to your account so we can have a member of our management team reach out to you directly.