BetterHelpReviews of betterhelp.com

I’m here for PTSD related to a series of traumatic events that started at age 4, then age 10, then 15, then several traumatic events over the last decade. I’m 45. My therapist knows I have PTSD and knows how difficult it’s been for me to beat the opioid epidemic. After 2 back surgeries I was already on pain meds but when they forced me on OxyContin it destroyed my life. I lost everything. My wife, family, friends, home, job. Everything. I’ve climbed my way back and I’ve been hanging in there but since 2022, after my divorce and at 3 years sober, identity theft took over my life. I’ve been dealing with identity theft problems regularly for years now and it’s been the last thing on earth I need since going through so much loss. I trusted my therapist. I respected him. He just created a whole new universe of trauma for me because he decided to be a doctor or psychiatrist and judged the meds I’m on without knowing my med history, the decades of different combos and cocktails, he gave me medication recommendations that made me extremely anxious, scared, he told me I needed to get off my antidepressants and my anxiety medication and my adderall and he doesn’t know that I’ve been there done that, he doesn’t know what’s been done and what hasn’t. He failed to respect my incredibly difficult journey with psychiatry and then opioids. I fought for my life to get off all pain meds and I’m 6 years clean. But it’s not his job to tell me ANYTHING about my psychiatric meds. He can ask me questions but he’s giving his judgments and recommendations and now I’m paralyzed with fear. I started crying when I took my meds last night and this morning. I cry at least once a day but not before taking my meds. It took years and I’ve been a lab rat and guinea pig as many psychiatrists over the last 30+ years did trial and error on me. It’s been hell and it’s not his job to tell me to restart the trial and error process all over again. It’s not his job to say, “Ohhhhh that’s not good, that would definitely mess up someone’s brain” in response to me telling him what meds I’m on. He asked. I would’ve said, “I’d rather not say” if I knew he was gonna betray my trust and criticize me, make me feel worse than I already feel. I trusted him and now I’ll never do therapy again. I need therapy but that’s the last straw. I’ll never trust a therapist ever again. He is a terrific therapist and has a wonderful heart and he’s highly knowledgeable and he’s a great man. I don’t want the company to give him any consequences because then he’ll destroy me on my Yelp or get revenge. And he doesn’t deserve to be ruined because of a mistake. He forgot how hypersensitive I am and how severe my ptsd is. He usually knows better than to grill me about my meds. Pressuring me to fight for my life while I stop taking all medication. I told him the withdrawal process would be hell. He said, “I know.” Like, just be a man and do it. He forgot that the last time I went through hell stopping medication, I lost EVERYTHING. Please don’t discipline him. He’s a good man. I’m not the type to sue or take things to that level but this is one time where I’m seriously considering at least consulting with an attorney because your company is responsible for making my PTSD worse.

Therapeuten bekommen hier nur ein Drittel dessen, was wir als Klienten zahlen, das finde ich nicht fair. Ansonsten ist der Dienst in Ordnung, software ist gut, aber diese ungerechte Bezahlung finde ich einfach nciht in Ordnung.

Set up is easy...it can be a royal pain finding appointments. The first 3 I selected had to cancel due to "availability" or illness so I had to keep migrating. The general standard of the therapists is towards the lower end. You are endlessly send reminders about appointments. one you decide upon a therapist you often find that there next availability is ten days away. AND I have been charged an additional £25 for something even after subscribing (I got an apology and refund for this part).....cannot recommend. Cancelled my membership within days of starting it...a lot of money unused and wasted

I felt I needed urgent therapy so signed up for this place on the vague hope that I might find someone suitable! They claim that most people's mental health improves after 3 months of their weekly therapy! But there are no profiles of potential therapists to view unless you sign up for a subscription. I signed up on faith but was seriously disappointed with the ones I got linked to. All credit to them, however, as they were understanding about refund claim, and paid it quickly. Otherwise would have been one star!

I've been having a problem where I keep getting matched with therapists that don't fit my preferences, and I wanted to use the feature to choose a therapist from a list, which should be possible as this is an advertised feature of Betterhelp. Unfortunately I cannot find this feature and I've tried different browsers. What most frustrates me is that I cannot get a coherent answer from the support agent. I get the same generic response over and over again as if i'm talking to an AI bot.

Double-charged even after I cancelled my membership. I woke up to a charge of £220 for a service I know I cancelled over 3 weeks ago. I was in therapy and I loved it, however I no longer need it and I am vcery CERTAIN I cancelled the subscription. Unforutnately BetterHelp still charged me. I am hoping their customer service can resolve this however if I do not get a resoluton, I will be requesting a charge back from my bank. Such a shame that this is a practice to squeeze out their customers who are often vulnerable.

Zuerst das Positive. Wenn man mal schnell wen zum reden braucht und das Geld einen nicht stört, ok. Ich habe schon früher Therapie gemacht, konnte aber durch einen Umzug nicht mehr in die Praxis kommen. Dachte ich mir probiere ich BetterHelp. Ich habe mehrmals den Therapeuten auf der Plattform gewechselt, weil ich dachte es kann doch nicht sein, dass so viele unqualifizierte Gespräche kommen. z.B. Positiv denken soll also meine Panikattacken heilen. Mehr kam bisher nicht. Die versprochenen Arbeitsmaterialien haben mich nie erreicht. Auf Nachfrage was ich aktiv tun könnte: Na die Arbeit müssen Sie schon selbst machen. - Ja welche?! Manchmal einfach Stille weil der Therapeut nicht wusste was er sagen soll. Teilweise unglaublich schnelle Bewertung meines Lebens nach einer einzigen Kennenlernsitzung. Also ich bin jetzt raus. Wenn man mal wen zum quatschen braucht reichts, aber nicht mehr.

I went into BetterHelp genuinely hoping it would be useful, and I do think therapy could benefit me. Unfortunately, my experience here didn’t really help. I struggled to understand what the therapy was meant to achieve, as there wasn’t much guidance or structure. Sessions felt vague and I often left unsure of the point or what I was supposed to take away from them. I don’t doubt that BetterHelp works for some people, but for me there wasn’t enough direction or explanation to make it feel worthwhile, and I didn’t get the support I was expecting. Given the cost, I didn’t feel the level of guidance or support offered represented good value for money.