BetterHelpReviews of betterhelp.com

I turned to Better Help because I was dealing with a great deal of stress and anxiety, and their advertisements suggested that many customers with insurance pay nothing out of pocket. So I signed up, ran my insurance through their estimation system, and was told that my estimated out of pocket cost was $0 per session. So I found a therapist who I ended up seeing for 10 sessions. Meanwhile my billing page continued to show I was being charged $0 per session out of pocket. But then six months later the charges started coming in. Apparently my insurance only covered about half of what Better Help was charging, but Better Help waited six months to begin billing me for the difference. So well after finishing the sessions that I had been told were paid for, I ended up accumulating over $1,000 in charges. And despite going back and forth with their customer service, they offered no help at all. Better Help's business practices are not just misleading, they are predatory. They claim to offer help to people in need, but hide the actual costs until it's too late to do anything about it. And then they are unwilling to make any adjustments to the charges. Had I known the sessions would cost over $100 each out of pocket I would have thought twice about turning to them for help. Now they have added more stress than they helped me to deal with in the first place. I would never recommend Better Help to anyone. Find a local, in-person therapist that is honest about the costs of their services. Don't trust this deceitful company. They do not have your best interests in mind.

Honestly, I don't have time to really give you all the details but what a dumpster fire. The therapist bi**ched and moaned about how terrible it was to the tune of wasting the majority of our time talking about it while going through intake forms (he claims even though I answered them he had to go through them again). Second meeting with the therapist and he didn't even say hello how are you. Just spent 10-12 minutes talking at me about some document saying again he had to go through this and better health sucked. I ended the meeting after saying maybe 4 words in those 10 minutes. Tried to get a refund from Better Health and their response was, "we can't because we auto-charge insurance once notes are filled by the therapist". What a moving and compelling reason to take my $50 co-pay when I did not receive anything for that money. You know it's like $185-280 per session that insurance pays? I've blown money on silly things but this one takes the cake... Tried to get another therapist based on a couple selections they asked and they gave me 7 that weren't a fit at all and I couldn't undo the selection to try someone else. Just all around terrible experience.

I was matched with a therapist and they didn’t have appointments until 3 weeks into the future! Better help charged me 150 euros while I was waiting for my appointment! For what??? I haven’t received a service and yet have paid 150! So unhappy and as I listed financial problems as being part of why I needed therapy this is even worse! Better help is now contributing to my mental health crisis! I have contacted them and not heard anything back

Horrible, atrocious and predatory. You quoted me 0 leading me to believe visits were covered, then submitted the claims 6-9months later, after I’d been laid off, then bypassed my card token as I had already cancelled the subscription and surprise-charged my card 5 transactions totaling almost $600, when I wasn't working. Beyond predatory and disgusting. Not to mention you supposedly are a mental health group!

My experience with BetterHelp was poor overall. I did not feel heard in my sessions and, by the end, I felt mocked by my therapist. It was not the support I was looking for, so I cancelled after having already paid a month in advance unfortunately, so I asked for a refund which they granted. Four weeks later, still no refund and endless emails exchanged with incompetent agents, and several different stories given each time. I was first told the delay was due to SEPA processing standards. After their Billing team got involved, they confirmed this was not the reason and that it was due to "internal policies". They declined to waive it, so I will be without my money for over a month for a service I no longer receive. If you are considering cancelling, make sure to cancel before your payment goes in!! I am filing a complaint with the relevant consumer authority as they are illegally holding my money. I honestly recommend to everyone to get regular, face to face in person therapy as this online service is just not worth the money - 60 € for a session is the same you'd pay in person anyway in France.

Not very professional i used the service for awhile overall it wasn't beneficial at all one therapist I worked with she was decent, the rest as far as management and organizational skills it's to confusing They want to charge all this money and unprofessional services I tried reaching out to one of the directors and she wasn't helpful acting she was supposed to contact me to try and figure out how we cc an assist me as their client she never followed up on the appointment what can i expect she had so n e foreign name she probably could barely speak English

Avoid at all costs, most the therapists are poor and don't have proper training. Pay peanuts get monkies...

This is the worst company ever! Therapists are zero ethical. It seems like they all work for this app because they could NEVER establish themselves anywhere else due to lack of skills. If you truly want to feel better, avoid this app like the plague.