BetterHelpReviews of betterhelp.com

Better help is absolutely not as it was advertised. It claims to basically have an on-call therapist for you to have sessions with, which is impossible. In addition, when i paid £200 for a therapist, i would expect at the very minimum 2-3 sessions per month. Instead, all I got was a message every few days from someone. After every message i sent them, they would say things like "this sounds like anxiety" or "this sounds like OCD", so they were clearly trying to find something to equate it to in order to get a quick win so I'd say on the service. Instead i felt like they were not interested in examining me to find out the full depth of what i needed, but rather, interested in diagnosing me. I never once spoke to this person over call or chat, and they took days to respond to me messages. This is not what the advert implies. Its unreasonable to think that you could have someone on call 24/7, but 9-5 would be nice. The service forces you to pay the month sum before you decide if you like the person. Not good for those with mental health problems. Honestly? Just find a psychiatrist near you before using this.

I’ve had to change my counsellors a couple of times due to slow responses if at all. I’m on low income and can only afford their weekly rates and have a lot of mental issues to unpack. Although the counsellors are undoubtedly qualified the responses are very standard and not really unique to individual concerns. There’s also quite abit of delay in replies which doesn’t help if your time is limited. I understand therapy is an ongoing process but if I am not able to get the support when I need it, then I can’t really continue or recommend this service as one that has helped me because it hasn’t.

Unhelpful if you're dealing with serious issues. And if you're outside the US. First of all - they have thousands of therapists. But every single one seems to be based in the US. Which mean that if you are somewhere like Australia, with the time difference, the only times you can schedule sessions with the therapists are either stupid early in the morning, or in the middle of the night. Second of all, I'm sure it's a great service for people who just need someone to vent to at the end of the day, but if you are dealing with serious issues such as PTSD and severe anxiety, their "qualified" professionals seem to have no idea what to do. I had messaged my therapist at a time of crisis looking for some advice or coping strategies, he replied with sending me a bunch of complete unrelated worksheets, then a few days later, in our live session, admitted he sent the sheets because he hasn't really read my message with attention. In other words, I'm sure they're great if you just need someone to talk to, but don't expect any actual "therapy".

Somewhat useful, but counsellor had so little availability, waited two weeks for a phone call and then felt she wasn’t interested. So I paid that much money for a few messages, maybe there are better counsellors on there but it’s not worth the cost tbh.

Okay, I usually do not do this but this is insane. I been through a quite few counselors but this one really wasted my time. She made me write all this stuff just to not read it. Her response was the total opposite of what i said. Almost made me feel like she skimmed or i was talking to a automated system. And then when I tried to correct and tell her i said none of that she claims she misread... if i were to show yall what i wrote and her response you would be like this lady didnt read NOTHING. And then when I tried to be polite. (I call everybody maam) I said “ma’am thats not what i said at all” it was like she popped a attitude trying to correct me. And then want to be like i misread. No you didnt read at all. Whew chilleee. The only good part about her she made me write on a worksheet that helped me see things from different perspectives. But she sucks in other aspects.

I don’t know whether I just got a bad therapist considering all the good reviews, but I felt like I was talking to myself. I would go into great detail to how I’m feeling, and would get a 1 sentence reply every 2 days or so. She never asked me any questions etc so I felt like I was kind of running out of stuff to say... everything I did say she didn’t respond or ignored that part and just replied with a quote. I saw one review saying it felt like a bot, and I’m starting to think the same. Super disappointed.

Two stars... because I’m nice, I guess. The therapists are miss and miss. They often made me feel worse by asking me to recap what was said in the previous sessions (they couldn’t take notes or something?), and racing to get to the end of our current session. The overwhelming feeling I got was one of dismissal and condescension. The therapists who sign up for this seem solely focused on getting an easy income flow and devote as little time to their BetterHelp patients as possible. They want you to work almost entirely around their schedule, as if it’s a profound privilege to be able speak to them. Sometimes they said they had no time to talk and just wanted to shoot a few texts back and forth. But a cursory text or two isn’t worth 90 dollars per week. I can’t believe I have to spell that out. There are people who get paid nothing and these guys think they should get reimbursed at this level for texting. Right. Also, don’t expect much beyond cliches and truisms. Here are some of the words of wisdom I received: ‘take the high road,’ ‘trust your gut,’ etc. Thanks, I’ve never considered those concepts before. I think my brain will need to go into recovery mode after taking in so many high-level ideas. The payment structure is annoying to say the least. If you sign up for the (deceptively named) monthly plan you’ll get billed 90 dollars a week even for weeks where you’re between therapists or your therapist is busy. You also get gouged for the remaining weeks of the month after you cancel, which you will want to—trust me. I’d highly recommend steering clear. Therapy can be helpful, and plenty of people (me included) would benefit from good therapy. This service, however, is predatory with its payment plan and inconsiderate when it comes to the patients/phone chattel. I have no idea why there are so many positive reviews out there. So, in conclusion, I don’t recommend it. Shocking, I know.

Have better response time. Refund money when counselors are consistently late. This has not been fair to my son. He needs help!