BetterHelpReviews of betterhelp.com

Not a great start. I filled out all the questions after getting a code from PTSD support charity for a months free therapy. Im on low income too so cant afford it. I opened up answered all the questions an was feeling particularly hopeful at the end when it said I would be matched with a therapist but that they need my payment card details for confirming and that after a month this would be charged but when you try putting your card details in and submitting match with therapist it says "card payment declined")so they had actually attempted payment. Not good when you cant afford it. 😕 And I triple checked to make sure it was showing a months free therapy and it does. It even says we only need the details to ensure you are a serious customer but then keeps attempting payment. Made me more depressed if anything as it gave me hope then dashed it within seconds... UPDATE TO RESPONCE: I understand you need a payment method to attach to the account i completely understand but why then is it attempting payment???

J'avais pris rendez-vous pour ce matin 11h45 en rendez-vous téléphonique avec une thérapeute désignée comme prévu 11h35 je me connecte sur le site comme indiqué puis j'envoie un message à la thérapeute en lui disant que je suis prête à commencer la séance, les minutes passent aucune nouvelle je renvoie donc un message en lui demandant ce que je dois faire , aucune réponse je lui dis ensuite que je suis en train de paniquer ce qui était le cas aucune réponse j'ai harcelé de message pour demander ce que je devais faire et si elle pouvait au moins me répondre aucune réponse j'ai attendu comme ça pendant 40 minutes sans rien, ni message ni appel rien du tout voilà comment bien se faire anarquer 50 € , merci à betterhelp de m'avoir fait perdu mon temps et mon argent je vais déjà assez mal comme ça.

Signed up at a very low moment. Told I would hear from a therapist within 48 hours. Never heard back and just discovered they’ve been charging me £205.40 a month for 8 months since - without a single therapy session taking place. Very concerning and feels like they are taking advantage of people who are in a vulnerable position.

I was stood up by my therapist two days ago and still have not gotten a response from Better Help or the therapist. I’ve left messages and even called their phone support. Edit since reply: it has been over a week I’ve called I have emailed I even sent a message on messenger. Edit: I have checked there is nothing. Nothing in spam either. I also left my phone number and tried to reach out via Facebook messenger. There has been no attempt to contact me. I am happy to provide a screenshot of my email search.

Truly disgusting people. I've always been sceptical of Betterhelp because of their marketing strategies; they'll rope any influencer into spreading their bullshit. I'm also generally sceptical of 1-star reviews, because they're usually from people who've not been fair at all. But I'd pay attention to anyone giving 1 star for Betterhelp. Firstly, they don't even let you choose your own therapist. Plus, you have to pay cash upfront before you even know who you'll be talking with. But that's not the worst thing. Shortly after I abandoned the site, I received a very pushy email which made it sound very urgent I hand over my credit card details before my therapist's caseload fills up. I'm not buying a TV, I'm trying to sort my head out. Why are you people so pushy? Bottom line: Better Help is clearly not interested in offering better help. Their primary motivation is to usher people in vulnerable positions to hand over their cash as quickly as possible Watch yourself - this company clearly has NO moral compass.

I had my first appointment on Monday, 2/23/26. My therapist was dismissive and actually never really understood how sad and disappointed I've been as a solo caregiver for my hubby since my children have moved out. She started the call asking me for some background... then couldn't get past it without being critical of everyone in my family. I have had very successful therapy in the past for specific items. I thought this would be the same. My one tip to someone else would be: outline what is bringing you to counseling and have it in front of you so you can stay on topic in case your therapist gets distracted by the details of the background he/she asked for.

I am only just now, after being to a genuine psychologist, able to put into words how horrible my experience with better help was. I was going through an awful time and wasn't able to get into see my usual psychologist and tried to use what I thought could be a useful tool in the interim. What this app turned out to be was a complete waste of time and money- this app preys on vulnerable people. I was paired with someone who had no idea what they were talking about- THREE times. Each one worse than the last. The whole time I used the app I messaged someone twice to organise a time, and actually spoke to each different person once- all of whom sounded like they were about 16 years old and were really nervous.

They will keep charging if you are not using it. I never spoke with someone. Don't try canceling via email that does not work. # weeks of 80.00 for nothing is what they got!!!!!!!!!"Hi there, Thanks for your patience, and please know that our priority is addressing this for you as quickly as we can. Because this email address doesn't appear to be linked to any active membership, we've forwarded this request to our billing team who will need to gather some basic details about your credit card/payment method, in order to locate the account and process this request for you. NOTE: You can quickly cancel your membership renewals on your own by logging in to your account, clicking into your Account Settings or Payment Settings pages, and then finding the "Change Membership / Cancel Membership" option. To avoid providing these payment method details, you can send us a separate email from the email address you use to login to the account in question with your request. We require contact from the exact email an account is associated with, as our system won't recognize any variations as the same account [i.e. use of periods, underscores, or "+" symbols in the address; use of @googlemail vs. @gmail, @me vs. @icloud, etc.]"