BetterHelpReviews of betterhelp.com

The quality of BetterHelp is totally dependent on the therapist. I had an incredible therapist on there for a year called Amber Smith. Considerate, thoughtful, and genuinely helped me turn my life around. She left the service, though, so I was assigned to a new therapist called Corazon Burke. Terrible - they spam me with long copy-pasted text about wellbeing to 'meet the weekly Betterhelp minimum word count' and justified themselves roundly when I politely asked them to focus on personal counseling instead. I was so uncomfortable! According to them, all the counsellors are doing this type of thing now to cut corners. I reached out to BetterHelp and they don't see it as a problem. It's a shame that BetterHelp can't ensure that EVERY counselor is ethical and has the user's best interests at heart and not their own! After being a service user for over a year, I have now canceled.

One of my main concerns is the fact that although I requested a counselor over 45 years old, I was initially communicating with Jennifer based on a photo (presumably of Jennifer) that bears no resemblance to the Jennifer I spoke to on the video. The age difference between the photo and the reality appears to be at least 30 years. This is a very deceptive practice in my humble opinion. I won't play these ridiculous, immature games, let alone pay for them. Please terminate my involvement with your organization immediately, and refund the balance of my $432 down payment for your services. Your prompt attention to this matter will be greatly appreciated. Sincerely, Karen Fuller

Well. I had a counselor for several months. Turns out that she was flaky, demanding & unfair. Rather than being a good listener and understanding my point of view, she confrontational & downright nasty at times. She terminated service with me, without my permission, but not before she slapped some cruel , inaccurate labels in me! I actually felt worse after dealing with her! Counselor seemed more concerned about people such as my handyman and other people like that, that she has never even met! She must be confused and think she is their counselor! This person lacked respect for my values such as privacy & integrity! I sense that she got her jollies by slapping nasty labels on me, rather than treating me as an individual! I was dismissed in an abrupt & insulting manner!Then Betterhelp got rid of all my journal entries that I was saving for my memoirs!

Two stars because it started well. It took a few tries to find a “good” counsellor. When we did my counsellor was very engaging through messages and actually started helping me through some stuff.... it stops there. I booked my Video session with my Therapist we discussed some things about my life and then we began talking about my long term girlfriend.... we’ve recently entered a break as she was feeling overwhelmed with Covid etc.... I explain to the Therapist all of this and the Therapist then goes on to tell me I was in love with a lesbian........ extremely rude, against the code of what a Therapist should do and to be honest by the time I left I was actually feeling worse..... I would avoid.

The first therapist I had was a social worker and she just stopped responding to my texts mid conversation which I thought was rude. She didn’t help me at all. So I tried another therapist who was an actual counselor and he was very helpful but he was only available biweekly so the sessions were around $130 each. That’s a very expensive situation and definitely not worth it

I was charged $260 for December and only had one session for 30 mins with David, in January I had 2 sessions for 30 mins each and was charged $260. How is that possible ? I was told each session would be $65

Leaving after 2 months. First counselor was super slow to respond and cancelled hours before our appointment and rescheduled me two weeks later- not okay for clients with mental health needs. Second counselor, we had 2 goodish meetings in a month, but then she canceled last minute once and messed up our meeting times twice missing the appointment. Unacceptable, and she clearly didn't remember anything about me the second time we met. NOT EFFECTIVE, i've done real therapy and don't recommend this time waster

My therapist was good, she was thoughtful and caring, but everything was always rushed. Sessions are only half an hour which dosen't give you time to get to the actual problem. My internet service is quite good, I never have trouble with other apps, but with Betterhelp calls were often dropped. Betterhelp asks you to give them feed back after every session, which I did, but they never followed up with me on any of my bad reviews. I have cancelled the service, I'll figure out out on my own.