BetterHelpReviews of betterhelp.com

We used the service for three months without insurance. The therapist no call/no showed for set appointments four times in that period, with no mention of refund. I kept getting told they would "adjust it on the back end". When I finally attempted to cancel, my card continued to get charged every week for over a month and had to be cancelled to get them to stop payments.

A fuir, des vrais scammeurs! J'ai passe plus de 500 euro, pour finir par me faire ghoster (litteralement) par une psy de (tres) bas niveau, qui a la profondeur, l'intelligence et la souplesse intellectuelle d'une huitre. 500 balles pour ca! Pour se faire planter dans le dos au moment ou je fus le plus vulnerable. Et autant vous dire que vous pouvez oublie le service client, c'est limite si ils vont pas vous facturer les messages que vous leur envoyez. En bref, si vous voulez perdre de l'argent, je situe ca entre les sites de mariees russes (pour le boost d'ego mais plus cher), et Tinder (pour la destruction d'ego mais pour moins cher).

I tried better help when I was in my lowest place. I only had Medicaid because my job didn’t offer insurance. All my local places that took Medicaid were booked for weeks out. So I scrapped together money for this. At first my therapist seemed good. She had been a licensed therapist for 30 years in my state. I shared info about me and my past that was very hard to talk about. Things that I have problems talking about. She didn’t write anything down so I know some people record so they can document later so I didn’t think anything about it. She gave some advice and told me to read some books. She listed 5 or 6 to look into that would be available at libraries. The next week, it was like a blank slate. She didn’t remember anything we talked about the week before. She didn’t remember the hard difficult stuff I brought up. So I had to retell her the whole thing. I was also feeling worse, I told her I didn’t want to end things but if I ended up gone I wouldn’t be sad. She told me go to this hospital and do a 72 evaluation. I told her I couldn’t afford that. She told me she didn’t know how to help me if I didn’t take her advice. I canceled that night. I felt my money was wasted. The entire second session was 90% me telling her the exact same things that I told her session 1. And then go to this hospital and admit yourself. If I had money for that I would have done it already. The only positive experience I had was with the group therapy sessions that you could sign up for. I don’t think I was really because of the person running it but because I was talking to other people. People who were dealing with the same things I was. Hearing skills they learned to cope and make it day to day. Do not recommend. Don’t give them money. And remember you will be warm again. Things can get better. But not with better help.

Marriage counselor was unprofessional, biased, berating, and judgemental. He booked our time and did not offer the services advertised (at the start of the session he redirected us to individual counseling without having offered any marriage counseling). I later learned his qualifications came from an institution that is now shut down and its accreditation withdrawn. He made generic statements, promoted his personal views of traditional parenting roles, did not facilitate a constructive conversation and did not ask meaningful questions. BetterHelp / Regain is the solution if you want to end your marriage.

Please don’t bother. This is not cheap. Use that same money to go to a proper qualified and licensed therapist once per month you’ll get more out of it. I tried 4 and they’re unprofessional. Nothing like a proper therapist who should provide you with a plan. Another theme is that these “therapists” don’t get their tech sorted so you spend half your session trying to get their tech sorted.

Woeful, absolutely woeful customer service. They don’t seem to read your message so how can their solution fit your problem? Maybe they don’t have enough customer service staff. Trying to get a real solution out of them is absolutely painful. I also had a very poor therapist who seemed more interested in performative note-taking than in listening, and despite her extensive notes she seemed to forget whole sessions. She also had no depth and came across judgemental. I also don’t like the rigidity of the one session per week billing setup: geared to maximise their profit, not user benefit. I’m a huge proponent of therapy, but there is no chance of me using this service again, unfortunately.

Edit - after receiving a refund. They lock your medical history behind a paywall. I do not understand how that is legal but it is entirely unethical. I will be complaining to the ACCC because imagine visiting a dr, paying and then the dr advising you need to pay again to see your own records??!! Disgraceful company.

Charged £180 for therapy for 4 sessions to try it out, not agreeing to any subscription service. When I tried to cancel they informed me that my other 2 sessions would no longer be valid. Therefore only allowing me to have 2 out of the 4 sessions that I paid for. I could only get these other 2 sessions if I paid for another month which is £180. This is completely unjustified and not what I signed up for. I am confused as to how this a fair system to run to “test” out this type of therapy. You’re basically roped into it and cannot use all your “test” sessions unless you subscribe permanently. Very confused and let down