BetterHelpReviews of betterhelp.com

I enjoyed my experience with my therapist at Better Help. I was impressed with his knowledge, compassion, and unconditional positive regard for me as a client. The sessions for the last 4 months have been very helpful. With that said, BetterHelp has a ridiculous policy when it comes to memberships. After seeing my therapist weekly and paying for 4 sessions at a time I wanted to transition to 2 times per month. There is no membership tier for that. So in order to see my therapist bi-weekly (the normal schedule for most therapists), I would have to enroll and then unsubscribe immediately following my session and then re-enroll and unsubscribe every other week. It's unbelievable that they force their customers to go through that untenable protocol just to maintain work with their therapist. Or that they force clients to choose the simpler weekly or monthly options for therapy. I should be able to pay for sessions a la carte and get on my therapist's schedule when I can. The membership tiers are bad for your customers BetterHelp.

the website itself is trash. but the therapist are top of the line.

For me, BetterHelp is not a permanent therapy solution. As a young adult, the price is steep even with discounts. That being said, the 2nd therapist I ended up with really was wonderful. Better than any therapist I could find in my area alone. His insight was positive and helpful and aided in my life events quite notably.

I appreciate the idea behind better help. They are expensive so for people like me, it's hard to be able to keep up with theropy. Also it would be way better if we could schedule a few sessions out with our therapist. Rather then just 1 day at a time. It would help us maintain a schedule and proper profession. It's really frustrating when you have a session that really unpacks things and opens wounds but then it's another 2-3+ weeks before you can get back with her. It slows down the process and makes it difficult to grow and heal in a healthy way

Betterhelp was a lot better than 7 cups, which was my first attempt at anything like this. The groupinars are awesome and super helpful, although the chat can be distracting when you want to just focus on what the facilitators are saying. The therapist I had at the end was very, very kind and super awesome to talk to, and I wish I had met her sooner. Just manage your expectations when you come to Betterhelp. In my case, I only got to talk a therapist 3 times out of an entire month ~ my first therapist wasn't a good fit, which means I only got to talk to my wonderful therapist TWICE. I think you really need to be prepared to invest in the platform (which costs a significant amount for me (as much as my monthly rent!) to be able to really get the most out of talking to a therapist. I think it's because the therapists are also super loaded and super busy ~ it was a bit disheartening for me to not get to talk to my therapist more often and to hear how other people on the platform have been able to benefit so much and to hear the therapists conducting the groupinar go "talk about this with your therapist" knowing that my therapist's own schedule was so so full and it would be more than a week before I could get to talk to her. If you go in for Betterhelp all I can say is be sure to do your best to make the most out of it by signing up for all the groupinars you can and making the most of the worksheets and resources that they share with you. And I hope you find a therapist with a lot more time to talk to you. I honestly I was hoping for at least once a week, was all. But I guess that's an indicator of how good the therapists are.

3/5 at best. While I have no problem with the the therapist I was assigned, the application and the browser are wonky. The mobile app takes several minutes to load a menu or submit an action. It doesn't seem to be well optimized. As for the browser, it doesn't detect my mic or camera even after I've given permission for the website to use them during my sessions. It would be convenient to have a responsive and optimized desktop application. While the mobile app is serviceable, holding a phone to my face for an hour seems silly. Bar my issues with the software, I am having a positive experience with my therapy.

Initially, I had a good opinion of BetterHealth. At the first session, my therapist said she was going on vacation the following week, so I messaged the BH team to see what could be done about a missed therapy appointment. Reply back was quick, said they would extend my subscription another week so I'd have the promised four visits. Great. Today was supposed to be my fourth appointment. I tuned in at the correct time. No therapist. I'm pretty sure someone at BH messed up and didn't take care of resetting the parameters. Really unhappy. I've sent messages but haven't heard back immediately. Further, the one group I attended was terrific, but I've signed up for other group sessions, only to receive a message that one was canceled and another was rescheduled for 2 AM in my time zone. I'm sleeping then, so no thanks. BetterHelp has a great premise. Unfortunately, it doesn't quite live up to it. This review replaces the 5-star review I wrote a week or so ago.

Second session with my first therapist and I feel that he knows what he is doing and does a good job of it. But he is not the therapist for me. He doesnt feel like someone I can put all my trust in and tell him everything on my mind (highly due to a personal distrust in people in my own life especially men). He is a kind guy and compassionate but after 2 sessions I want to see if I clique better with another therapist. It is my first attempt at therapy but I feel I need to find someone who I can relate to on a more personal level and someone who can give me more of what I need. I need words of affirmation and someone to validate my feelings. I got a lot of 'okay' and 'I see' from the therapist which didnt help. Sometimes I feel like he is telling me things I already know and that I am trying to explain things to him more often (yes thats how therapy goes but its frustrating). I need someone who is softer and more gentle with my emotions and preferably a female because I feel more comfortable speaking to females in my friends and family. He tends to speak quite strongly when opinionated and I need more time to add in my thoughts. Its too foreign to start talking to someone with such a different perspective. Perspective is good but right now I think I need someone more for comfort and to listen before I ask for advice and answers. I need to know where I stand before I start working on where to go. The phone keeps disconnecting so thats annoying repeating myself (Better Help needs to fix the problem with poor connection and disconnect when using headsets/earbuds bc I dont want to hold my phone for 45 minutes) and its weird talking but not seeing the persons emotion, in person therapy may something I consider trying as it would help me with body language and putting a face to the name of someone I share everything with. I am not giving up by any means, I am going to try and find another therapist, if not on BetterHelp, via another platform.