BetterHelpReviews of betterhelp.com

The first therapist's intense accent increased my anxiety, and it seemed like she was not in a first-world country. The risk of doing business with BetterHelp is data exposure, and they share their clients' data with Facebook! I do not consent, and unsubscribe from BetterHelp's abuse by exposure. I will consult the FTC and my attorney about these issues. The FTC fined BetterHelp $7.8 million in 2023 for sharing user data with third parties, a major point of concern for user privacy.

I began filling the questionnaire to potentially become a client. This required 2FA, but the email never came. I reached out to Better Help, I received a response the next day to say they wouldn’t be taking any further UK applications for therapists, but thanks for applying. Heads up: UK Therapists - Better Help aren’t taking on right now. I wasn’t applying, but just in case you folks were looking. All others - Better Help don’t read their emails very well, so you might want to spend your hard earned cash finding somewhere who bother - particularly with this being in the mental wellness space and all that. Imagine needing genuine help and rather than safe signposting, you get “sorry, we aren’t taking on right now”. You’ll get better help from anywhere other than Better Help.

Grief exhausted me to my core, so I finally took the step of seeking help through BetterHelp. Over the past month, I opened up to a therapist about a significant part of my life — things that weren't easy to share. Today marks one year since my mom passed. It's also been one of the hardest weeks I've had since losing her. Four minutes before my scheduled session, my therapist cancelled. Then she cancelled all future sessions as well. Her reason: she needed a "native English speaker." Her profile listed English as a language she speaks. We even had a conversation at the end of our first session about whether we were a good fit — and she said we were. Being cancelled like this, on this day, is a painful reminder that reaching out for help takes real courage — and that the motivation to keep trying, when you're already struggling, can wear down over time. I'm not sharing this for attention or sympathy. My only hope is that someone else going through something similar might feel a little less alone. Please do not use or recommend BetterHelp. What happened to me likely isn't isolated. And I genuinely worry about the harm this kind of experience could cause someone in a more fragile state.

Your therapist is a crapshoot. I used it last year worked out ok. I decided to try it again this time wanting to find a different Therapist, different circumstances, etc.. I ended up trying the first person based on her description read she was a safe space, etc. furthest thing from the truth. She was completely judgmental made me feel uncomfortable and literally like I was a five-year-old being reprimanded. I switched Therapist to another woman this time complete opposite. She said her technique was to speak of her experiences to help me through mine, which was absolutely ridiculous. She literally would not look me in the eye. It was so uncomfortable and by the end of the session I felt like I was counseling her. I reached out to BetterHelp to complain. I wanted my money back for those two sessions and was denied. It was absolutely a complete rip off. I don’t believe these people are properly vetted. First time through, the woman I used was experienced, good, but also a bit controversial. Some of her advice was a little out there. In any case did not get my money back felt completely ripped off I would never use them and never recommend them. After this review was spotted by BetterHelp, they did reach out to me. I corresponded with a senior customer service person. The final conclusion was that they researched my information and did give me a complete refund. I still will stand by my original comments, that I don’t believe these people are properly vetted. The person I corresponded with did tell me that they were licensed therapists. However, the second “therapist” I spoke with admittedly said she was a retired social worker, not therapist. For me, spending over $100 per session I expect to have someone with, at the very least, therapy training/education, with experience. At the end of the day talking to the three therapists from BetterHelp I am confident in my opinion that there is a very weak screening process for these “therapists” to be able to participate on this platform. I still will not be using the service again and I don’t recommend based on my experience.

Your servies are helpful but the way you manage subscription / rates/ pauses are cleary set up to mislead people. Would be great if you keep your language consistent - 2 sessions/month = $220 (not $55/week) and 4 sessions / month = $280 which means only $60 difference for 2 additional sessions. Also - your "pause" membership flow is also setup unfairly. I was seeing how to pause, but there was just one click away from it (no confirm window, no, this is what you will lose today if you select "pause" now vs, when your current cycle ends.. So cleary I've paid $220 for 1 session in the monhth of may because I paused one day before my second session which then auto cancelled it. CLEARLY for the benefit of Better Help (not for bettering the people you are in service for, the patients and the therapists that rely on their income). You can definitely do better - I recommend you look at how any other "honest" tech company manages their subscription language and pause/cancellation messaging. Or maybe hire a new team to manage that, since they are not doing well on an easy task! I do not trust that your platform is there to "serve customers"

I waited 35 for my initially matched therapist to attend my appointment and she didn’t not show. Then I chose another therapist and they cancelled my appointment without telling me and I have been waiting for the video to start absolutely unbelievable especially as it is meant to be a support service for mental health

I hadn't used Betterhelp for years but had decided to reopen my account. I'd really just wanted the chance to browse the network of professionals and see if anyone was a good fit. I'd forgotten that it was more of a matching service than anything else. Along with that I'd forgotten that they charge pre-service rendering rather than post. As such I hadn't actually updated my Credit card information, so the card in the system was an old deactivated one from 4 years ago. So when I woke up and found 272$ missing from my account I was a bit annoyed, but when I realized it had been taken out of my account with a card number that I had replaced twice since then I was deeply concerned. I contacted my bank and they told me somehow despite the card being deactivated for years, some merchants, like Betterhelp could just brute force the charge through, which is a terrifying thought if it works on a card no that should no longer be associated with my account. So, I decided to cancel my account, submit for a refund and have them purge my data. The agent I spoke to on the phone assured me I could do so immediately, so I did. Big mistake! 5 days, 4 phone calls and 10'ish emails later they still refuse to listen to me. They constantly repeat that I must contact them from an active account email and I continue to tell them I literally cannot do so, because their representative told me I could delete me account without issue. No matter who I talk to or what I try its the same. They say: "We will need to receive an email from the email address associated with your active BetterHelp account" And I tell them that's impossible for me to do, as the email they're talking to me from is the last email my former account was attached to. I can even see at the bottom of the messages where the agents that help me have left a note saying: "He is a former client, not existing." At first I was understanding but this experience is horrible. I have nothing against the people on the Betterhelp network but I have come to actively despise the company itself. I will never use Betterhelp again.

Gave personal details and contact information (mobile/email). Told I would be matched with someone and they'd be in touch. They claim to have been in touch but I have no call / text / email.... Have the impression is a data harvesting company. Avoid.