BetterHelpReviews of betterhelp.com

I would give five stars because my therapist is great. I don't like the membership subscription. Having to pay for a weekly visit. I would like to have more control over the schedule. If I wanted to do just once every two weeks and not have to pay for all four weeks that would be perfect.

The counselors are great. As a computer programmer who mostly builds apis and backend and some front end, you really need to invest in your website development team. Essentially, your service needs some betterhelp technically.

In concept I love what BetterHelp promotes - easier access to mental health care that can be challenging to find/access. Unfortunately the therapist I was paired with rescheduled 4 of our 5 sessions due to his own “scheduling mess ups”. While I totally understand scheduling challenges, the last time he let me know 2 minutes before our session that he had to reschedule. Given the frequency of these issues, I imagine he is prioritizing his non-BetterHelp clients which is understandable. It was difficult to get timely assistance from BetterHelp about these issues - they only allow contact via email and we’re not super responsive. They did process my monthly subscription refund which was helpful. Perhaps I just had bad luck with the therapist I got, but given the importance of establishing a good relationship with a therapist I wasn’t willing to give it another chance on this platform.

I haven't had good luck with BetterHelp thus far. The 1st therapist I had didn't want to do video sessions and canceled 10 minutes before the session, even though it was scheduled days before and we discussed prior. Highly unprofessional. The 2nd therapist has done the same thing. All of this is in 1 week. There's a weekly charge, but how am I being charged when I can't even get a therapist that keeps their commitment? We won't even discuss me taking off work for the sessions that do not actually occur. It's starting to feel like the therapist do this on the side for extra money and their clients aren't that important to them.

The pricing model bills per week regardless of any interaction with a therapist. My therapist had 4 cancellations within just a few months.. eg. I didn't get the service that I paid for. At first I chalked it up to worldly events, eventually it became clear that it was likely them just playing hookie. I'm leaving therapy again with a sour taste in my mouth.

Waste of time, money, energy. Better look for help irl. I have signed up, and immediately matched with a good therapist. Mind you, upon signing up, you're already paying 4 weeks in advance. So I had that 1 introduction session with the therapist, great. The following week, therapists cancels on my very last minute. I was like, it's okay, can happen. The therapist's availability, so I was only able to reschedule for my 4th week. On the 4th week my therapists cancelled a few minutes before the session, and said they're leaving betterhelp altogether. Hopefully I was able to cancel betterhelp just in time before the 2nd payment. But like... It was an expensive af introduction session. I'm just going to look for therapists irl, cause I am fine enough to be able to do this. But it breaks my heart to think of how bad this scheduling madness can affect people who are in a worse mental state than I am.

My therapist was exceptional! However, after several months with BetterHelp I had to take some time off due and travel out of state for a family tragedy which led to income issues as well. I was permitted to suspend my account for three weeks. At that time I had previously paid for a month of services, but only utilized one week of them. Upon returning home I made an appointment with my therapist, but I incurred some medical expenses due to several abscessed teeth. I attempted to email my therapists the night before the scheduled appointment, but my account was shut down due to a lack of payment, and I was unable to send the message. However, I still received notices for my scheduled appointment so I made my schedule accordingly. Not only was I not permitted to attend my scheduled appointment, but I was also unable to even contact my therapist. The BetterHelp administration was not helpful at all and did not seem to care about my situation. They offered to refund me three weeks of my previous unused payment and said that I could in return pay for another month afterward. I reiterated the fact that I did not even have the money to do that and that I would be fine with just three weeks of sessions. They told me no and said they would refund the three unused weeks. I was not even allowed to say goodbye to the therapist that had for four months, and not even by message. Just a total blackout! How is that conducive to mental health? Update: No one from BetterHelp ever got back with me to discuss this review. I did get an email regarding a sperate message telling me that they would forward a message to my therapists. I found this very unprofessional. I should have been allowed to message my therapist directly.

My experience with BetterHelp was not a good one, the therepist I had wasn't great (though i know sometimes it take some time so i tried to give it a few sessions) and unfortunately she didn't have a lot of availability either so it was a struggle finding a convenient time to meet with her. I wanted to have my sessions as video calls, this worked for the first session, the second session the audio for the video calls didn't work so we had to switch to a voice call and for my my third call the video and audio didn't work so again we had to have a voice call - really not how I prefer to communicate especially when you are opening up and being vulnerable - waste of money for me. I cancelled my account after the third session