BetterHelpReviews of betterhelp.com

DO NOT USE BETTERHELP, DO NOT TRUST OTHER REVIEWS 1. BETTERHELP HAS BEEN CAUGHT FAKING THE REVIEWS ON THIS WEBSITE 2. BETTERHELP IS NOT A LISCENSED THERAPIST SITE, THE "THERAPISTS" ARE LESS QUALIFIED THAN UBER DRIVERS 3. UNLIKE REAL THERAPY BETTER HELP IS NOT CONFIDENTIAL, THEY SELL EVERYTHING YOU SAY TO ADVERTISERS PLEASE USE ANY OTHER THERAPY SERVICE!!!

Wouldn't recommend! Its ironic that a company that is dedicated to providing mental health support actually adds to it, with the financial stress it put me into a really bad headspace and the only thing I got back from them was "Sorry", here is why...October 2025 I had gone through BetterHelp to speak with a therapist and after one session I realized that this wasnt the direction I wanted to go, I wasnt happy with the overall experience. I thought I had spoken with someone at BetterHelp over the phone and shared this information with them, and then not being a patient/member/client. Fast forward to May 2026 I get a charge from them, out of nowhere, and to speak with someone in the billing dept. isnt an option. Update: I got a response back and it stated that it was my responsibility because of insurance. When you call the phone number for Betterhelp, you will be sent to an "Answering Service" that will just send messages to them, they do not actually work for Betterhelp.

I gave them my information to be connected to a therapist but decided I didn't want to use them and they kept charging my card for weeks until I realized. They just charge you and don't make it clear when you sign up you're subscribing so they're going to start charging you right away every week for appointments you didn't even know about unless you logged in to their website. Why would I log in if I never intended to use you? You have to cancel something you didn't sign up for or use. It's very misleading. I never had one session. They didn't email me any confirmation or anything but charged me $90 each week!

Honestly shocking service, chose therapist, booked 2 days later. 100% confirmed therapist was fluent English, to which she confirmed. Then 10 mins before the video call today the therapist cancelled the call, saying BetterHelp had banned her as a therapist but yet no one from BetterHelp advised myself. Then the therapist advised not native English, so sent message to BetterHelp to cancel and get a refund, nothing back at all so far. I would say better help are just an app and not sure they care who or what therapists are on their site and for sure the fact that customers are using the service are sensitive emotional customers do not act with empathy or thought for that customer.

Terrible experience. Over 4 years ago I tried to sign up for a free trial and had to get it refunded because they charged me $200. Well, they came out with another free promotion, and I was foolish enough to try to sign up again, somehow still not eligible. They know this and still make you pay with no intention of ever giving you anything free. Scam company, do not use under any circumstances.

How am I supposed to trust a therapy organisation that demands I agree with data collection invasion of privacy or I can't access their website isn't that just hypocritical ? were hear to help and care about your dignity but first let me just hold you to ransom over us sticking out nose threw your phone first isn't privacy akin to dignity ? Isn't independence dignity not dependence Reply it won't let me access the website it won't let me interact with the website untill I consent but it's not my consent it's forced consent I think it's a seemingly small problem I think it's a bad way to start trust mental health websites shouldn't be justifying it it's intrusive and leaves a bad taste in the mouth To start the quiz you need to consent if you don't consent you can go no further just tried again that's not how consent works once again that's forced consent

Took all my info including credit card info. 7-10 emails confirming all was good to go with a new therapist. 2 hours before the session, I find out that this therapist DOES NOT take my insurance. Better Help knew this, signed me up anyway and for all I know, I've been chatting with bots that are possibly, stealing my information. Scam company on every single level.

Therapist was always late and considering I was having my session at 11pm my time and 12pm her time, she was always nodding off in my sessions. I felt like I had to just keep talking because when I stopped she didn’t respond because she was falling asleep. I tried to get a refund and they wouldn’t give it to me because I’d had the service. Even though the service was awful! I also requested someone who had a specialism in adhd and she was clueless.