BetterHelpReviews of betterhelp.com

This is the WORST platform ever!!!!  The site is extremely glitchy and also, even though they say they offer phone appointments, when it's time for your visit the only option is video.  The therapists are flakey and unprofessional.  First I have a therapist who within the first session, called my sister and husband a narcissist!  Then after requesting a new therapist, she cancelled my first session with no explanation and then rescheduled my appointment without even checking with me or my schedule.  Then when I scheduled a new session - she DIDN'T SHOW UP!!!!  I am waiting on this call now for 50 minutes!  I have been messaging her through the app and she has not even replied once!  I have called customer service and have been on hold with them for 28 minutes now!  Really unbelievable!

Tried to contact them multiple times and no response. I haven’t had a single session and want a refund but they dodge contact so that you are unable to obtain or discuss a refund for your payment.

Impossible to cancel they rip you off and keep billing. Running chargebacks through the bank.

I was billed $85.00 every week for 36 consecutive weeks — a total of $3,060.00 — without my authorization. The charges ran from May 3, 2025 to February 14, 2026. That is 8 months of unauthorized weekly billing that did not stop even after I reported it to both BetterHelp and my financial institution. My bank directed me to contact the merchant. BetterHelp has not refunded a single dollar. I originally turned to BetterHelp because I was struggling with my mental health. Instead of help, I received 36 unauthorized charges, zero resolution, and financial stress that has made my situation significantly worse. I have submitted a formal legal demand letter and I am prepared to escalate this to the Federal Trade Commission, the Consumer Financial Protection Bureau, Service Alberta under the Consumer Protection Act, and small claims court. This is not a billing dispute. This is 36 weeks of documented unauthorized charges that continued after being reported. I have every transaction date and amount on record. I am sharing this publicly so others know what to expect. If this has happened to you, file a complaint with the FTC at reportfraud.ftc.gov. You are not alone.

If I could give less than 1 star I would. My wife booked an intro session with a therapist and this so called "professional" compared her life to "an episode of shameless". She persisted, tried someone else and the next person just failed to show up. Honestly atrocious.

A complete scam. You pay monthly but if your therapist cancelled your appointment, that's it you lost it for another week. Disgusting business practice

You take a questionnaire in which you are honest then it just gives you the Samaritans number when what I want is an English speaking therapist as I live in Portugal as an expat and can't access services (English speaking). What use is that?

AVOID Betterhelp: I tried them about 15 months ago for both group and one-on-one therapies. The group setup felt more like group venting without valuable feedback from the therapists moderating, which ended up feeling more tiring than being heard. The one-one was much worse. I felt in ways violated due to the carelessness and total inattention of the therapist I was assigned (at one point her preteen son came into the room she was calling in from, and she helped him with his homework for a few minutes, then laughed it off with a careless, 'Sorry, where were we.' She didn't offer responsive questions or acknowledgements, it almost never felt authentically conversational, she simply went through a literal checklist of questions on her screen, about really vulnerable aspects of my life. The whole thing is unprofessional, jarring, and could potentially be really harmful for those without any prior experience working with GOOD therapists, or even simply caring therapists, whether online or in person. After this, I cancelled immediately, emailed the company with feedback, and would never consider subscribing again. AVOID AVOID AVOID. It's a money making endeavour, an online cash machine. Not legit in valuing real mental health and prioritising safety and relational skills. Total disservice to the mental health professional industry.