BetterHelpReviews of betterhelp.com

When signing up I mentioned that I was having semi-suicidal thoughts, with no intention of actually harming myself just that I felt alone and needed to talk to someone. I was told they could not help me and the chat was ended. And that was that. I am now older and hold a Masters degree in social work and realize the gravity of leaving someone hanging like that in such a vulnerable state. Shame on you guys.

Total scam, the got my money and only offered on session of therapy after that they refused to answer and schedule any appointment. I'm calling my bank to report fraud

Absolute disgrace. At no point whilst asking for personal info or issues do they mention any kind of payment but as soon as they know all of your private info they then drop that it costs money. Also they won't delete your account no matter what they do. Should be investigated and banned.

I pursued online help to gain insight on managing Grief from losing two children. It appears Betterhelp to be operating by BOT /AI software. At no time did I get a response that indicated a person read my texts. No response to anything I wrote. I was messaged back with graphs to gauge my progress. How I can determine my progress by journaling on a message with no response is beyond my capabilities . After speaking with customer service on the phone inquiring what my expectations should be in reference to a response from a councilor, I never heard back. I think this is run by an AI or BOT program. Perhaps some get a councelor, I did not. It appears the good reviews are Bot generated as well. Very disappointing in trying to get help for grief.

If I could give this 0 stars I would. It took days to get set up with a counselor and I understand that, but when I finally got matched up he kept telling me he doesn’t do therapy via live chat or live messages. He is also only available at 8pm at night. There is no customer service number (besides the one that just sends you to a call center) and you have to wait for help via email. So what is the point? I can’t express the level of frustration I feel for finally digging deep into my pockets to seek help and I get nothing.

I had a therapy session, the website sent me reminders and I logged in to the page, guess what? My counsellor didn't show up, there is no customer service where you can talk to and they asked me review before I started sessions which explains why they have high satisfaction rate. Awful, this service ended before it started for me. It's such a sensitive topic and they don't seem professional enough to have a proper customer service.

DO NOT TRUST THESE “INVITED” REVIEWS this site made my stress and anxiety WORSE. Nobody responds even though they promise 24/7 help and care, they promote immediate help but no counselor had any opening at least for a week, I ended up just making an appointment with a local therapist instead and got much better service. Thankfully I didn’t even need the full 7 days of the trial to see that this site is total trash. Glad I didn’t pay hundreds of dollars just to have my anxiety and bipolar disorder triggered. Stay away

Impossible to get in contact with someone and constantly get automated replies. During my first meeting there were technical issues and the hour appointment ended abruptly 20 mins in and we could not get reconnected. Myself and the therapist emailed complaining and we were both given an automated reply about WiFi signals, yet my therapist said it had been happening all day and the app was crashing. I then got billed %40 extra, since I was supposed to get financial aid. I tried to call and the woman could only write down my complaints and send them off in an email but could not actually give any support. I asked to speak to someone from the company and she said she doesn't have that ability and can only email my complaints, something I could have done without sitting on hold for 10 minutes. People are typically going to counselling to help with things like stress, not to be billed hundreds of dollars extra and not even be able to complete my first appointment.