BetterHelpReviews of betterhelp.com

Failed to link me with anyone in my time zone so appointments where between 11pm and 6am in most of the 4 counsellors got ‘matched’ with. Although not sure why I got matched with a counsellor experienced in things not related to me. And then the text back service was non existent. Tried getting a refund but they haven’t responded to any of my emails.

Terrible experience. I am dealing with general anxiety (who isn't right now?). Nothing exotic. However, the therapists on Better Help think nothing of logging in every couple days, sending a sentence or two in response to your long email explaining what you would like help with and then telling you that they mostly deal with clients through Zoom or recommending that you post to an online journal that they don't read or provide feedback on. So you go to set up a Zoom meeting, only to find out that they either 1) don't have availability for weeks, or 2) need to reply to your email or don't have their settings correct to allow you to do that. So you wait a few more days for them to update their calendar or get back to you and you realize that you'd spent more than $65 in 8 days and literally haven't received one bit of helpful feedback, recommendations, or interaction. Its a complete rip off. You will run in circles trying to get help, adding to your stress levels, and the therapists feel totally fine with five minutes a week of their time in response. Take your $260 a month and go schedule two, full hour, in person or phone sessions with a real therapist.

If you want to get a refund because the time confusion you would never get !!!! Besides the therapists never reply the messages........do not trust this website!!!!!! Horrible!!!!!!

The therapists are based in the states, which makes live sessions really awkward if you are in the UK. I was matched to somebody, poured my heart out, only for her response to be,' I'm fully booked at the moment, can you look look for somebody else'. I found another councillor, also in the US, who just didn't respond after I poured my heart out again. I was starting to feel embarrassed at this stage, begging for help just to be ignored. I finally chose another lady, I guarded myself a little more but put all of my problems across that I wanted to work through, she gave me a short but sympathetic reply and asked me to book a live session, I was relieved and finally looking forward to getting the help I needed. I arranged it for midnight in the UK as this was the only time she was available being from the US, and I logged in yesterday to find she had cancelled the session, and I have no idea why, and the next available slot is for next week. Its £50 a week, and I have basically been pouring my heart out to a brick wall and I honestly just feel embarrassed. They've taken £200, and I can't even have one live session this week, with no explanation. All I can do is write in a journal and send messages to a brick wall. I've asked for my money back because this experience has been humiliating and has caused me huge financial anxiety, as I am now £200 out of pocket. This experience has just put me off councilling forever, I read so many positive reviews but I have just been ignored, ripped off and humiliated.

4 therapist now have not been able to give me the daily check in and support I am looking for.

So far I have been matched with one counselor. She seemed interested in me and willing to listen but come time for the first live session, she's no where to be found. Incredibly unprofessional service on my first attempt on getting help with this site.

2 therapists have been unable to help me and give me the support I need! Right now

I would rate zero!!! Charged £150 a month and told I can only contact them between 11am and 2pm WHEN I WORK NIGHTS. I don't CARE if it's a US site. This is PATHETIC!!!!!! Half a weeks wages down the drain because of this. Absolute utter crap. Never use Crap Crap CRAP!!!!!