BetterHelpReviews of betterhelp.com

The therapist canceled 15 mins before, this is after 2 weeks of back and forth not being about to schedule a time with each other. So I paid for 4 sessions and got 0. The "chat" feature is literally a message once a day, there's nothing live about it. These sessions are SO important and its a shame they are scamming people out of the help they really need.

My counselor never showed up for our first session (scheduled by her). I waited 20 minutes in advance and an hour past our session time.

The cost of $400+ a month is not worth the very limited survices. Many adds say 'talk to someone anytime is convient to you' fact of the matter is they are not reachable often. Once you book a session you are locked out of any future bookings. Which means you can't rebook if something comes up. Just cancel and get pushed back 2 weeks+. I got bot replies to my specific concerns. The articles they share have the same advice you can get for free online. No shame to the working theripests but the service connecting us is misleading and overpriced. Look for a local help line instead.

This was my first time counseling. I was matched quickly, and I think the counseling is pretty fine. The counselor was late to every appointment, but she did stay the entire 30 minutes. The billing is the biggest issue with this. You get "one live session per week," but on multiple occasions, my counselor expressed they would be taking a week off for holidays or personal issues (understandable). However, only one time did I get a week extension from the company without asking. Another time this happened, I emailed the customer support. This was because there were 0 sessions available (not due to any schedule conflicts from my end, there were just no slots) for 11 days. They emailed me back that I would get "1 free week" as a one-time consolation in bold font. This was offered up like a prize when really this is breach of contract and not fulfilling services that really is not promised. However, when I go to schedule another appointment for my one week extension, it was literally 14 days before the next appointment was open. Without thinking, I signed up for the NEXT available appointment without realizing this was beyond the 1 week extension, so I was charged another subscription before this appointment even happened. Then, I was charged on Sunday for a charge that listed it was charged Monday. The money is not worth it at all when you can't even get the services you expect to receive, and when you confront the site, they act like it is a gift to give you a week of service you signed up for and did not receive by no fault of your own. Also, there are long response times for messages. Also, you can't add a promo code for future months even if you have one if you've already done some counseling. They won't email you either a receipt of your charges past the first charge. Find another service.

Please do not give them any money!! I'm actually just going to write this every day from now on!! I don't want for anyone to be caught out like i was Also will give tips on how to report here on this! I'm sure I saw some on different forums talking this before! You still havn't given me my money back after 5 months after endless comments that you would

Initial counseller was unhelpful and disinterested, went to choose another, selected that I would prefer a female counsellor but the list was mostly male and very few covered the topics I selected. Money wasted, subscription cancelled, do not recommend. Had one live chat, counsellor was late but still ended after 30mins. Terrible service.

I was/am having an existential crisis that has a lot to do with death and losing loved ones. For this reason I selected every box I could that I preferred non-religious people who are OK with LGBTQ people, etc, I paid a few hundred dollars to cycle through therapists who replied once a week if at all, then finally found one who was responsive. About $500 later my therapist ended up recommending Jesus. I could've called my mom and got the same response without working 20 hours, thanks.

The customer service provided by this organisation is absolutely unprofessional. They cleverly have no helpline to call only an email address. I emailed them multiple times regarding a refund to which I had no reply, but if I sent a generic email I received a response in 2 working days. So it was clear they were purposefully ignoring my email pertaining to a refund due to unsatisfactory service. In the four weeks I had not “met” my counsellor, I was just given 3 worksheets which led to me reaching out to customer services and being faced with blatant disrespect and disregard for myself. My first scheduled video call with my counsellor was cancelled without any consultation TWO hours beforehand. It was then rescheduled on their time without any discussion on if the new allocated time worked for me. I lost out yet again. Overall, this was a very disheartening experience for my first time seeking out therapy and left me feeling worse than when I came in. In addition, if you do not live in America I wouldn’t recommend this service. The counsellors are working on American time so bare this in mind.