BetterHelpReviews of betterhelp.com

First of all, I want to say that my therapist was amazing. My problem is with the company and unethical cost/billing practices. I was under the impression that my cost was PER SESSION, not per week. After all, why would any company, much less a therapy one, charge you when you aren’t utilizing their service? In a two month period, I only had 3 sessions with my therapist due to her availability. She was booked or on vacation the rest of the time. Seeing her weekly wasn’t an option, but I was ok with that. I had no idea that I’d end up being charged $416 for 3 sessions!! Reaching out to the company for a refund has not been successful yet either.

The therapist assigned to me asked first each session if I had funds to continue for awhile. I said yes as long as I was getting something out of it. Each session she asked about my finances and we didn’t really touch on my main issues. She was encouraging and nice but when I asked her about a particular topic I related to and she didn’t seem to know what I was talking about. Then she got defensive and said this wasn’t going to work because I was only on a phone and without looking at me she couldn’t help me. I said, I didn’t realize that was a problem and we could do a video call if that helped. Then she asked me again about my funds. I had plenty of funds to pay for my counseling. Though I didn’t say that. I’m having some trauma issues and just wanted tools to help me work through those. Then she said I should go to a physical person for trauma help and better help wasn’t a good fit. Wow. I would have changed therapists right away but wanted to give her a fair chance. I wasted three sessions and walked away with nothing for the money.

I was made aware that from the £60 that I paid for each session, only £15 goes to the therapist - your money is better spent somewhere else. I signed up for BetterHelp when I was in a desperate moment so I could be seen quickly, but wish I had held off and found a private therapist. You can imagine the level of effort a therapist is willing to put in when they're receiving just a quarter of the fee paid. They get 1 additional star since they didn't make a fuss when I asked for all of my money back, which they complied with.

AVOID VERY MISLEADING ON PRICING AND TREAT THERAPIST STAFF POORLY. I initially thought best service ever till I realised from the therapist point of view. The customer service and founder are misleading vulnerable people with pricing upon application form. The therapists are not informed of anything literally nothing. They have a catch out therapist question when you end membership “why are you leaving betterhelp?” One of the options is “To get therapy from betterhelp therapist outside of betterhelp”. Upon filling in application I was mislead to believe I’d get reduced price I could discuss if I was on sick pay and disabled. Nope was charged €200 every payment despite trying to contact betterhelp customer service and the founder to which the founder has communicated with me prior to this. Founder still has not replied and customer service still telling me “There is no reduction prices the best we can do is 30% off only valid for 3 months”. I only get €220 a week myself partner and dog have to live off of this. Only reason it’s getting two stars is because my therapist is the best therapist I’ve had I don’t hold it against him for having to be stuck in a very inappropriately ran job as many are stuck in jobs that are not ideal unfortunately. I also asked for full refund they literally only gave me €60 back out of €200 despite me saying I want to cancel my account. I tried delete account that option all of a sudden is gone even though it was there previously I was only able to end membership notification popping up saying “You can still avail of the service till the membership runs out” 🙄🤬😡. I have Autism mental health issues abusive living conditions most of my life and currently I’m on sick pay. Yet they are scamming vulnerable people people that are in far worse state mentally to even realise nor feel able to stand up to this absolute disgusting behaviour. AVOID!!!!!!

Expensive you're better going to a therapist in person. At times I felt my therapist wasn't even paying attention but she seemed to reflect a lot of the things I had to deal with. She seemed overworked but talking to her was like just talking to someone I knew rather than a professional helping me to deal with the issues I have. I don't believe in therapist and I decide this to give this a try I guess I was right afterall, I don't see the point of therapy.

You are pressurised into committing financially with it being far from clear what this covers or indeed when you will be assigned to anyone or how effective you will find it. As soon as you generate an account your inbox starts to fill with requests to sign up and pay. Responses to queries are slow...perhaps because they have no UK presence? I appreciate there may be time wasters out there but I would have thought a much nicer model would be to assign someone and then start to bill once you think you have a productive way forward

Not at all impressed. My problem isn't common, but it's definitely not rare, either. My advice would be to do the research and find a real specialist, if you're looking for anything more complicated than general anxiety.

Kind of disappointed with BetterHelp's practice. I'm in a really dark place in my life right now and could use some therapy. I decided to try BetterHelp after seeing multiple commercials about it on TV. When I signed up, I was assigned a therapist before I entered my payment info. I saw an option to be reassigned another therapist (because the one I was assigned to first wasn't satisfactory to me) and I selected that. It has now been almost a month since I selected that option and I have yet to hear any update on who my new therapist will be. I guess I may have to enter my payment info first before I get assigned someone new. Maybe that's their tactic they use to get your payment info and start charging you. I'd rather wait to provide that until I get assigned a therapist to my liking. But I don't believe BetterHelp wants to play like that. Leaving me uncomfortable and skeptical about ever using them in the future. Right now, I'm left to deal with my issues on my own while finding other alternatives to BetterHelp. Such a shame really