BetterHelpReviews of betterhelp.com

I have tried this company 5 times now with 5 different councilors, and every experience has been with people who are too inexperienced to comprehend the issues, too arrogant to admit they don't understand the issues, or too disingenuous to care about finding out the issues. They rely on moments of self-reflection, when the only purpose for picking up a therapist is because I do not know the answer, that's why I came to a professional about it. They exploit fragile people with false expectations of connection times being unlimited, but similarly feels like you're speaking to a brick wall when a therapist replies, "We'll talk more on Sunday". This service was enough to make me hate going to therapy, and I can see why it would work for some people, but for me, it feels like I'm working with someone to elongate my issues, rather than fix them. Therapists, even after informing them it doesn't work, suggest methods that are comfortable to them and have worked on others. Many therapists come from a place of cookie cutter logic, when compassion and understanding is needed. I'm giving this service a 1/5 not because I'm mad or upset, it truly did not help me and it felt like I spent nearly $600 on a service I could have gotten from reading a blog on Google.

I didn’t even get to start counseling. The initial questions ask whether you want a female or male counselor, or whether it doesn’t matter. I specifically asked for a female as I suffer from PTSD that is male-related. Imagine my shock to be paired with a man! This alone tells me they want your money and could care less about your problems. And the countless bad reviews back up that exact sentiment. You can’t assign therapists that don’t know what they’re talking about. The therapist whose description I read did not specify PTSD, so not only was I hastily given the opposite of what I wanted, they tossed me someone who wouldn’t even know where to begin with my trauma.

It didn't go well. No fault of BetterHelp all their contact e-mails were getting filtered by a major freemail provider as junk for a week (ok that's fine, but goes to show). Then after chatting with the assigned counsellor she had no free slots for next two weeks only to discover she didn't really have expertise in what I needed help with. Edit - I initially said this felt like a scam. I still feel strongly about it being service that could be quite ill-fitting, but after I've contacted them, they've understood and refunded my initial deposit. Interestingly the customer service was prompt.

If you're desperate and considering Betterhelp, please save yourself from being consumed mentally and financially. I came in with hope regardless of doubts around Betterhelp. I've paid for 2 months with absolutely no actual 'help' in return. I also suspect that the positive reviews are fake; they genuinely sound fake and do not go in details while with the negative ones make sense and all support each other. * Here's my general experience with them: The problems that I clearly wanted to address never were addressed with three therapists. The first therapist was empathetic, but I had four 50-minute sessions with her yet she kept pushing back starting treatment and went on about self-care even though I expressed that I'm not in a place where I can start that and would rather tackle issues/trauma (grief, OCD, or depression) immediately. Yet she read off an article about sleep hygiene even though I told her more than once I get enough sleep and I'm ok with the way it is for now! So, I requested someone with experience with OCD. Second therapist came, she knew so little about OCD! She was uplifting and nice and all but you need more from a therapist than that. You need professionalism, experience, and knowing what they're doing. Instead she brushed off the OCD thing with telling me to breathe and repeat to myself "I know at heart". To compulse, the opposite of treatment for OCD. I switched once again with hope. She had many positive reviews. I was hopeful still. To sum it up: she was very insensitive and dismissive and not a great listener. Even during the supposed video session, she looked like she had just woken up in a dark room lying down with flash on her face, yet she kept complaining that my voice was choppy and would cut me off talking about heavy stuff in a rude voice that she can't hear. Why asking me to go on then? She asked me to repeat my traumatic experience so she can see if she can hear better and cuts off the video/voice chat out of nowhere then restarts and implies that it's my network even though my wifi is excellent (just upgraded) and never had an issue. She cut off the session after live chatting instead for 15 minutes where she was insensitive, going off topic, and very dismissive of one of my diagnoses saying it's probably major depression instead and I should get diagnosed by a doctor instead and that she's gonna send some articles later. For real? This is a DISGRACE for psychiatry. She did not show a hint of compassion either, which is a big no. ** My experience with seeking treatment for OCD: Holy! How are these people even licensed? One didn't know that physical sensations can be symptoms of OCD, the other literally asked my to engage in compulsions ever time I had an obsessions/intrusive thoughts, and the last did not understand that Pure OCD exists, and kept saying OCD can be a good thing even though I clearly didn't seek help if it was something positive in my life and I repeatedly mentioned how distressing it is!! I asked for a refund for this month at least and has not been contacted. I went over my budget for this because I believe in prioritizing mental health. I will still be prioritizing my mental health but not with Betterhelp as this experience has been a disservice to my mental health.

Horrible progam with questionable "counselors" dont waste your money. Go somewhere else. Anywhere is better trust me.

Awful! Counselors were not for me and it wouldn’t give me new options no matter what I selected as my issues, there is no way all of those people specialize In everything you say you council for. Terrible website. Very disappointed.

Waste of money. So I'm paying £60 a week and getting one message, they must be laughing. Not being clear in what they are asking so I ask could they clarify what they are asking and then I have to wait another 7 days for a reply. Wish I hadn't wasted my money

No answer from customer support. Only way to contact them in by email. I want a refund! I haven't even used the service yet but they've been silent.