BetterHelpReviews of betterhelp.com

I signed up and started chatting with a counsellor which seemed to be going ok and I coped with the time difference between my US counsellor and my UK time but this meant that replies took a lot longer. I requested to chat to my counsellor via video or phone outside of my work hours (evenings or early morning week days) but not weekends and the only availability that my counsellor had was for weekends. After figuring out that this wouldn’t work for both of our schedules, I waited for ages to be put in contact with another counsellor. Eventually, by the end of my subscription plan, I was given another counsellor but I had to do all introductions again and honestly the replies were so slow (they were also US based) and by this time, I had paid over £100 for the subscription just to talk about the possibility of getting help but just to have really long periods of time with no replies and just slow progress, so really I paid for just being on the app and didn’t get any proper help. It seemed like it would be really good but unfortunately it didn’t work for me as a UK customer as I kept being matched with people who just took ages to reply or couldn’t work with my schedule.

The first therapist I worked with seemed to decide one issue was more important than all others and only ever focused on that despite being asked to deviate. The second questioned me several times throughout the day about very personal things on a holiday more than a week prior to our initial session. The last message asked why I wasn’t engaged and committed. I was spending time with my family.

Would give lthis 0 stars but can't so 1 will have to do, horrible company don't actually care they take your money before even speaking to a counciler, they are IMPOSSIBLE To get a hold of, no councilors available when I need them all opposite sides of the world, completely pointless, refund me now

Worst counseling service offered. I have had 2 video sessions. My counselor was a no show for the third. Didn’t even reach out to say sorry. Radio silence. I scheduled my time around the meeting I set up. I changed counselors and went through the whole intake process again. Set up a video call. This counselor showed up but she could not hear my audio. Both of our computers passed the better help video test. So I didn’t have another session. I emailed better help no response yet. The counselor since has not reached out to check on me. I reached out to this service because I needed it. I don’t feel like I’m a priority. Just a number. I reported this issue to my employer who pays for this service to their employee’s.

You get a lot less for your money than they advertise. They tell you you'll get all these sessions for the price of around 2 sessions with a regular therapist, but what they leave out is that each session is only half an hour. If you book a session a week (which is usually all that's available) it still adds up to $200/hour, which is exactly what they're claiming you won't be paying. They also say you can message your therapist in between sessions for extra help, but the response is usually just to wait till the next session. I lost money signing up for this, and it's a huge regret.

I got paired with a counselor then I go to send a message and book a time, but that requires 360 payment. Once I pay I get told my counselor can’t help.

I have been matched with two therapists and the first asked if I would switch from telehealth to chat due to her toddler being present during sessions. I was asking for help due to substance use and the second therapist was very judgemental

They advertised one month free. This was confirmed by email by them. Not even two weeks later they have charged my card. No one will call back, indeed even the person who answers their number tells you no one will call back-ever, but they will respond by email in the next 2 days-business days. You can cancel but they still will charge your card. I NEVER used their service. I NEVER CONTACTED OR SPOKE WITH ANYONE. NOT BY EMAIL, VIDEO, CALL, VOICE. I NEVER AUTHORIZED THE USAGE OF CHARGING MY CREDIT CARD. NOTIFIED THEM THE SAME DAY I NOTICED THE CHARGE. Taking advantage of the people who need them most. Trying to help people? Trying to help themselves. I their business is doing so well, why can't you cancel.