BetterHelpReviews of betterhelp.com

So… you really want to know the truth about Betterhelp? Betterhelp is a privately owned, for-profit, counseling service that is run by a greedy board of directors/owners, who does not take insurance and has zero affiliation with the healthcare system. Betterhelp charges a monthly fee for its services which is way lower than the national average for counseling services and makes it impossible for independent counselors and practitioners to compete with. Betterhelp pays their providers (contractors) on a 50 minute session scale so where a typical session would be an hour which equates to 8 sessions for an 8 hour day, Betterhelp requires approx. 10 sessions to equal 8 hours on their pay scale and this doesn’t account for note taking time. The contractors are underpaid and overworked as their payment system is rigged to hedge payment to their board. This is additionally screwing over their clients as they are not getting a “real” hourly session or adequate service. Companies like this only care about padding their pockets and definitely do not care about their clients or providers. Clients – do yourself a favor and use independent providers. It may be more expensive, but you’ll get your money’s worth. Providers – offer online services at a lower rate – beat the competition. Screw Betterhelp and other companies like them. Before you decide to work for or use Betterhelp, do your research.

The most horrible counseling service. Do not trust better help. The counselor does not care about you, and the customer service is very very rude. Find somewhere else, save yourself. You get nothing from this place. They just want your money but care nothing about you. I have talked with the teams. My review remains the same.

This SCAM website wanted to charge me $250.00 for responding to a message from a therapist, who I never contacted, that then sent me another message asking me, "I just wanted to check on how you are doing." When I tried to press send, Better Help was like, OK, we are going to need $250.00 to send that message. YOU CAN'T EVEN VET YOUR THERAPIST! I have been in ACTUAL THERAPY for 11 years and THAT IS NOT HOW THERAPY WORKS! My insurance covers that! But not on BetterHelp.com where "We don't work with insurance companies, but you can still ask your insurance company if they cover us." WHAT?! She is trying to make BANK. I state specifically that I am looking for D.I.D. treatments in my Bio, and in her message to me, she doesn't state that she specializes in D.I.D. For the record, this was my $250.00 response to a therapist that contacted me twice, responding to her asking me, "I just wanted to check in on you and see how you're doing." My unsent response: "Hello there. I am not really sure how this website works. I am looking for a Dissociative Identity Disorder Specialist. I am seeing a Trauma Specialist in my region, but nobody in my region deals with Dissociative Identity Disorder. I need to contact my insurance company and see if they cover BetterHelp because they said that they covered online Therapy, but when I asked BetterHelp where do I put in my insurance information they told me that they don't work with insurance companies, so that I need to contact my insurance company again and see if they cover Betterhelp. Honestly, not doing good because I am managing a handful of Ehlers Danlos Symptoms/Dr appointments and I am burnt out, and I still need to contact my insurance company on the specific online therapies that they cover. We thought that we would get back to you and ask you if you have had training from D.I.D. specialists? Thank you kindly for your time." THANK GOODNESS I DID NOT ENTER MY CREDIT CARD NUMBER after completing my profile, because I probably would have been charged no questions asked!!!

Dr. Janell Royster instructed me to go into the bathroom close the door and say 3 bloody Mary’s.... I didn’t think much of it until I was throwing my infant child across the room that I realized I was possessed. I then confronted her and she applauded my baby throwing skills and told me I should hail satin. I think it was weird because I already do... she just was very unhelpful and very unkind it was more than unproductive like I lost money and a baby #nothanks

Said after paying that my answers meant they wouldn’t help me, then tried to refund the amount I paid in pounds in US Dollars. Scammers. Don’t use them.

I really needed a counsellor. I had a 1wk free trial & the guy made me feel worse. Im back, joined & paid & i chose Natasha. Something told me she wasn’t gonna be a good fit. Anyway, spoke to her, i am 5 hrs ahead from her. She responded and ddnt give any help but said we’ll talk in the live session. Then she had to cancel the live session due to a pet emergency. Ok. Understandable. Then i asked her for advice/shared something with her, she asked questions. Then her 3rd response was to send me 3 worksheets of little activities to do to help bring down the anxiety before a certain event. And its been almost 3 full days i believe and i have no responses to what i sent her since then, nor to my shared journal entry. Its basically been a full week, this is EXPENSIVE and ive just had 3 responses (only one contained worksheets) & a cancelled live session...... we are meant to be given 1 live session a week. i deserve money back or something. i have not received any real help during my first week - a friend couldve done better! are counsllors off on the weekends, or what?

I’ve tried to sign up for this for months now to no avail. Each time I fill out the intake form only to be told I’ll receive a verification code sent to my email yet none ever come up. I’ve checked my inbox and my spam/junk folders but there’s no emails with any verification codes to make an account. The only email I ever received back was a password reset link which is ridiculous considering I don’t even have an account to reset the password. Super difficult to try and get in contact with too if you’re in the UK as the company is based in the US.

I used BetterHelp several months ago and am still salty about it. $300 for a total of maybe 15 minutes of counseling all via text and voicemail? Granted I didn't change therapists during the month I was signed up. The one I had seemed great, she just spent so little time and rather than validating my feelings she kind of shamed me for them. "Well I feel that way too. Who doesn't?" Ummm... don't recommend.