BetterHelpReviews of betterhelp.com

This company took unauthorized funds from my account instead of submitting bills to my insurance carrier. Almost as bad, they will not speak to you directly about these type issue but will only communicate via email. All told they removed $1,280 from my account and refuse to answer for it.

The questions just to sign up (before you even see the price) are too intrusive. They ask very personal questions. All questions are “yes or no” answers. What if you are unsure? That’s why you are trying to find help? Very discouraged

I have had my BetterHelp account since MAR2021. Finding a counselor was a tedious process for me. When I was matched with Leslie I was ecstatic! Leslies list of expertise and welcoming messages really seemed to be genuine; it helped ease me even more into returning to therapy consistently. I set up my first appointment with Leslie while I was visiting my sister in TX. I was unaware that you cannot receive remote therapy from anywhere outside of your resident state. I was also unaware that the app converts the time zone for both you and your therapist automatically. I was under the impression I had to adjust the session time to my local time. I received text messages me alerting me of my appointment. I logged on and waited. I messaged Leslie confirming my appointment as the time slot passed, no response. I was alerted I had MISSED my appointment via BetterHelp app notifications. I messaged my counselor and rescheduled again. There was no response. When the next appointment arrive I was sure to be early. The same thing happened! I messaged Leslie and explained what was happening. They finally responded, "I only serve people in Washington State at the time of services, so I cannot provide you services in Texas. If you would have explained your situation clearly and honestly from the beginning it would save everyone time." My pre therapy form/questionaire was very detailed and personal. Im a "cut to the chase" kind of person. There was no problem solving, no empathy, and certainly not BetterHelp. I did NOT have a session with Leslie Cullen, just this experience. It truley seems BetterHelp counselor qualifications are very low and make it easy for anyone with any qualifications in the field to utilize the app as a source of income remotely. Both counselors I spoke with before each of the sessions made me uncomfortable and seemed like they lacked all empathy. It seemed they were both just here to make money.

I am appalled and upset with the service I’ve received. It’s absolutely ridiculous how unresponsive and careless my therapist is. I asked many questions to which she did not really reply. I’ve told her my vulnerable stories and she replied with bare minimum of effort. Her carelessness in responding to me also led me to waiting for the wrong appointment. Imagine of constantly getting bare minimum of effort and delayed replies, and waiting enthusiastically for the first therapy call ever, and no one appeared. I was left there waiting. These experiences are such a terrible thing for when you’re already depressed and anxious. They misinformed, misled and did not deliver adequate service according to the contract. They should be ashamed of their business, mistreating and exploiting vulnerable people like this.

BAD EXPERIENCE WITH NICK BUTCHER Nick would not answer my texts, was late to our first session, didn't try to get to know me or my issues, just wanted to push medication on me which I said just a couple minutes in that I was not willing to take. The session was then about how old he was and a long post about what an expert he was, and condescending analogies as he continued to try to push medication on me. Is he reimbursed per prescription he writes? He was typing over me the entire time-the equivalent of interrupting, not reading to respond. I was not given an option for any other format with him, had asked for a female therapist but was told they were low on therapists and so I was keeping an open mind. His response to my question if he was qualified to discuss NPD abuse was "very". He said he was a "solution based" therapist and I asked how he can suggest solutions when he doesn't even know what my issues are? He read only one word "depression" and the only solution for him was "medication". He then suggested I write out my abuse in a journal and he would comment on the journal or ask questions as he saw fit. I told him I wasn't comfortable doing that, that I wanted to discuss issues that had arisen since a death in the family. He didn't want to do that. I was triggered and crying by this point. What a waste of time and what worries me is other less boundary-capable patients he might be given. Customer service was kind in demeanor and says they have refunded the hundreds of dollars in pre-pay but it can take up to 2 days to be refunded.

Carol was extremely rude and unprofessional as she abruptly hung up during the session. She felt she could no longer help me as a counselor as she "couldn't identify what type of help I was looking to receive from her". (quote from Carol) Additionally she fell asleep (dozed off) 3xs during the session and I was kind enough not to address that she was dozing on and off during the session. I thought this was an one-off scenario as I had not experienced this behavior from her previously. As the session continued she became aggressive with her dialogue which made me very uncomfortable. When Carol was asked the reasons for her frustration she could not provide any valid data points. As I tried to understand Carol’s frustration with my counseling to help to identify a resolve she became even more irate. I even tried to appease her concerns and frustrations which made Carol even more combative and unable to express herself effectively. She needs to improve her communication skills and professional behavior. This is a mental health platform and this exchange has caused more harm than good dealing with Carol's unpredictable behavior. I would not refer Carol and think she should be removed from this platform =. Her behavior was untoward and very concerning as we have not had any issues in the previous sessions. She may have just been cranky because she was dozing on and off during the session. That does not justify the way she treated me during this session. Advice for Counselor: TAKE A NAP Carol and come to the scheduled sessions prepared to do your job as a counselor (attentive and professional) . Learn to communicate effectively and not explode due to unexpressed frustration which could have been mitigated.

Therapists were unavailable most of the time and I had to wait for 2 weeks to get an appointment. They were very shallow as well. It was hard for me to lead the conversation into actual problems that I faced because the therapists always limited themselves to small talk. Overall the service is useless for people who actually want to work on their psychological problems

My partner was brave enough to finally seek help and paid $400 for about 4 weekly sessions. I was ENRAGED when I heard about how his first session went. As a doctor myself, I was upset and could only imagine how he would feel if someone had treated him the way he was. We were NOT told that the session would be via live chat for <30 mins ($100/30 mins of texting is outrageous). When my partner typed out a huge paragraph, Nick Butcher did NOT reply and did not ever reply again. What is my partner was suicidal or suffering a panic attack? That's blood shed on this therapist's hands and the company's. On top of that, they were pretty resistant on giving a refund - still waiting to hear. Do NOT recommend at all. Get help elsewhere.