BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp reviews

Showing 1,082 reviews with 1 star · Clear filters

Meg M.
Aug 19, 2021
Not recommended
Reply to messages very delayed and I was stood up I.e no one showed up for the first session I had booked..just got a message from counsellor he forgot. I said I booked another session for tomorrow and he said what time. Seriously. Am I supposed to manage his schedule he's in a different time zone. Blimey
Response from BetterHelpAug 20, 2021
Hi Meg -- on behalf of the therapist, we're sorry for any scheduling confusion. I can certainly see why this would be upsetting, and we'd certainly like to do what we can to make things right for you! If you haven't already, please reach out to our Member Success team ([email protected]) so we can get this sorted out for you, and make sure your subscription is extended. All the best, BetterHelp Team
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MarissaOfUnderground
Aug 13, 2021
They never found a match for me
Betterhelp is supposed to match you with a therapist within 24-48 hours. It’s been almost a week for me, and still nothing. I got an email apology, to which I replied to, and got a reply to choose a therapist for myself, so I did, replying to that with my decision. And then I was ghosted. Some service they claim to be if they lie like this. I even asked why this was happening and they refused to give me a direct answer as to what’s going on. I thought getting a therapist this way would be easier. It’s not.
Response from BetterHelpAug 13, 2021
Hi Marissa -- we're so sorry for the issues you experienced being matched up with your first counselor, as well as for any issues receiving a response from our Member Success team. It generally shouldn't take more than 48 hours to find a match for any member unless there's shortage of available counselor accepting new cases that are licensed to practice in your state of residence. With that said, we'd love the chance to explore this case further to see if there's a bug in your case. Our Member Success team should reply within one business day to any email you send to them ([email protected]), so if it's been more than one business day since you've received a response, you may want to check your SPAM or JUNK folders within your inbox to see if the reply may have ended up there! In any case, I'll send a direct request through Trustpilot for some more information so I can personally assist you with this matter! Take care, BetterHelp Team
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Charlie
Aug 12, 2021
Poor Experience
I had a very poor experience with BetterHelp. The counselor that was assigned to me had a very limited schedule for having sessions. I had to cancel our second session due to something that came up, and when I looked to reschedule this session, my counselor was not available for another NINE days. I did schedule for this day, but my counselor did not show up until there was 5 minutes left in the session. Therefore, out of the 4 weeks that I subscribed for, I only had one 30-minute session with my counselor. This is unacceptable and was a complete waste of time and money.
Response from BetterHelpAug 12, 2021
Hi Charlie -- thanks for sharing about what happened here. Whenever a counselor misses a session or their schedules cannot accommodate a desired session, we're always happy to help address your subscription accordingly! If you haven't already, please reach out to our Member Success team ([email protected]) so we can get this sorted out for you. All the best, BetterHelp Team
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Ror81183
Aug 12, 2021
Scammers!!!!!!!
Scammers!!!!!!! This company has stolen £216 off me!!! I signed up last week for much needed counselling which was to Last 4 weeks. The “counsellor” introduced himself to me. Next day “went on 2 weeks leave”. I didn’t sign in for a few days because I knew he was away, so yesterday I went to Log in with no joy, I tried to Reset my password and got a email saying you don’t have an account with them. Contact them and they said your account has security breach so we closed your account ( without my knowledge). So they have stolen my money and uoto now I can’t get it back. Talk about kicking you when your down!!! Avoid this company at all cost!!!!
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Rachel M.
Aug 12, 2021
Scammers!!!!!!!
This company has stolen £216 off me!!! I signed up last week for much needed counselling which was to Last 4 weeks. The “counsellor” introduced himself to me. Next day “went on 2 weeks leave”. I didn’t sign in for a few days because I knew he was away, so yesterday I went to Log in with no joy, I tried to Reset my password and got a email saying you don’t have an account with them. Contact them and they said your account has security breach so we closed your account ( without my knowledge). So they have stolen my money and uoto now I can’t get it back. Talk about kicking you when your down!!! Avoid this company at all cost!!!!
Response from BetterHelpAug 12, 2021
Hi Rachel -- I'm so sorry for your experience here. Our standard plan charges members upfront for 4 weeks of access to the platform and their counselor, but if the counselor needs to take some time away, they should have told you to reach out to Member Success for an extension on your subscription. This is to help ensure you're not paying for time that you cannot fully use while your counselor is away. I'm sorry if your counselor didn't specify this! If your account was closed on our end, it was most likely due to a billing dispute through your bank or financial institution. In these cases, we'll still work with you to refund the payment(s) in question on our end, unless your financial institution blocks the refund while they continue their investigation. Please keep in touch with our Member Success team via email, and we'll work with you until this gets resolved! All the best, BetterHelp Team
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Em B.
Aug 7, 2021
Absolutely abusive service
Absolutely abusive service. Counselors cannot even remember my name. I cannot stand this abusive company ! Total crock of s$## and cannot believe that ever podcast seems to blast their garbage commercials throughout my content. Go here if you want to be violated and robbed
Response from BetterHelpAug 9, 2021
Em, we're incredibly sorry to hear that you had such a bad experience with your counselor(s). We of course expect the therapists working in the BetterHelp network to display compassion, care and professionalism, so we want to ensure this is addressed and investigated further. If you haven't already, please reach out to our Member Success team ([email protected]) so we can look into this, and also assist you further! Thanks, BetterHelp Team
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jessicakballantyne
Aug 5, 2021
Total waste of money
Total waste of money. The therapist didn’t help me at all. There was no structure to our call, he just asked me questions and I spoke for 40 mins and when the time was up he abruptly said goodbye. He asked me the same questions every week and offered no support between calls. Really disappointed by the experience especially because I was having a really rough time.
Response from BetterHelpAug 5, 2021
Hey Jessica -- we're so sorry to hear this! We certainly expect a higher level of care and professionalism from the therapists that work within our network. We'd love to help make sure we match you with a counselor that can meet or exceed your expectations. You deserve better. If you haven't already, please reach out to our Member Success team ([email protected]) so we can help, and add some time to your subscription as well. Take care, BetterHelp Team
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Abbi L.
Aug 1, 2021
Horrible I need my money back
Horrible I need my money back
Response from BetterHelpAug 2, 2021
So sorry to hear that you've had a poor experience, Abbi! Our team can certainly help sort out your concerns and billing needs for your account if you reach out to us directly, using the email address attached to your BetterHelp account. We'd also love the chance to hear more of the specifics about your experience so we can make sure everything is fully addressed. If you haven't already, please reach out to our Member Success team ([email protected]) so we can get this sorted out for you.
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