BetterHelpReviews of betterhelp.com

My stepson was and is in a bad place in life in a remote part of the Country. He researched BetterHelp. Because he is financially drained he asked to use our credit card to sign up. Naturally we helped, not realizing this was a commitment to continual weekly charges. The first few sessions seemed to help and we monitored the card for those charges. Then we learned that he was not doing some of his “weekly” sessions and the therapist was sick on others. The charges still were made. Then we learned this is a charge whether use or not scheme. I imagine this helps some but it was not beneficial in our case. We have months of charges on our credit card for poor results for our son. He has suspended but not cancelled the service but we need to remove our credit card info. Privacy protection does not allow us access which I understand. My skeptical mind envisions an entrepreneur who is getting rich off this scheme, farming out service to therapists for distressed individuals , while getting a piece of the “action”, removed and oblivious to whether the service is getting results or fair to the users. Disappointed and paying for the disappointment.

A while ago, I was in a really dark place and I finally mustered up the courage to talk ti someone about it. I signed up for better help and booked a session with my first therapist on the platform, Heather CM. She proceeded to cancel on me three consecutive times, each time either the day before or even right before our session was due to begin. At the time, this was very distressing. I felt like I had a lot of anxious feelings building up inside me and each time she canceled on me, I felt so let down. I was also paying for the service that I wasn’t receiving. In the end, I gave up on better help and lodged a complaint. The company handled it quickly and cancelled my membership and gave me a full refund which I am grateful for. This whole experience really discouraged me against online therapy.

I had better help for 4 sessions in May last year and told the councillor I wanted to cancel because I couldn’t afford the sessions anymore. I haven’t logged in or had any sessions since. Their emails went to my spam. I just looked at my annual credit card statement and they took £180 every month for 12 months out of my account even though I told them I no longer wish to continue!! I can’t get hold of anybody. There is no uk number I can call and no one is responding to my messages!!!! It’s for mental health and they took almost £2k out of my account!!!! Im Desperately trying to claim it back but no one is responding!! Don’t use this service as they are just after your money!!!! 55 counselling sessions they charged me for!!!!! With no councillors, no calls, no nothing !

They charged me 4 times for no reason with no session booked and never got reimbursed.The billing department is AWFULL!!

Absolutely a rip off , I was charged when I didn’t even receive any therapy. Signed up and found that my insurance does pay for therapy , I canceled within 15 minutes and they still charged me 52 dollars for absolutely nothing , causing me to feel completely ripped off and anxiety because I was charged for something I didn’t even get it doesn’t matter the cost

First therapist cancelled the appointment as I was waiting for her to join. Then I had to complete the emotionally gruelling questionaire again, then I matched with a therapist who told me, as a PTSD sufferer, that only autistic people are frightened of loud noises? She proceeded to say she is a "betterhelp high earner" but that I should pay more and travel a 46 mile round trip to see her in-person and off the app. She said I couldnt keep talking to her unless I paid to go to her clinic. I found it all quite devastating, and now I'm entirely convinced this app just puts the vulnerable at risk of exploitation, they dont do enough checks before farming out the ill to cowboys. I believe my therapist that she is a "qualified psychologist with a specialism in neurodivergent children", since she has the clinic she wanted me to go to, but she was out of her depth and irresponsible to be touting her services to me, a financially restricted adult with a severe, diagnosed mental health condition.

I chose BetterHelp after my mom passed away and not one, not two, but all three therapists I tried actually failed to show up for scheduled appointments. The third one started strong, but ended up bailing on our 4th session and then gaslit me and the platform, saying that I didn’t show up, and charging me a no-show fee. It was so traumatic, especially on the heels of losing my mom and navigating grief. It took me a year from that experience to feel brave enough to try therapy again. This time I’m with a private practice and it’s going so much better. I will never use a platform like this again, and will never recommend it either. Better Help might be worse than no help in my experience.

My therapist, after three visits, literally said, I'm retiring immediately, go select another therapist. They also didn't seem to see my religious trauma. Won't use them again.