Better Bidders Inc.Reviews of betterbidders.com

Response from Better Bidders Inc.Jul 1, 2024

Hi Katie - I will agree that time lines 'can be' subjective at times. There are many moving parts here and I need to make decisions on production and shipping that ensures I get orders to my customers timely, and sometimes an event that is months off will have a slightly longer production schedule. Especially if the production load is very heavy during a short span of time. As a one-man shop this is a challenge, I will admit. BUT, as we roll out our new custom website in Fall 2024 we will be offering the ability for our customers to determine both the production schedule and the actual shipping method they would like, with day-specific delivery. If your event is beyond a month away we will likely be offering you a discount, in exchange for you being more flexible in when you receive your paddles. Similarly, if someone needs (or wants) their paddles sooner, they can still choose their production schedule, any potential rush charge level, and their shipping method. So the customer will drive our schedule a bit more going forward, and will bring more transparency for us as to a given customer's timing concerns. At least that is our hope right now. But the bottom line is that we get your paddles to you when we say we will, and if we are running behind, we'll pick up any shipping costs to ensure that still happens.

Response from Better Bidders Inc.Jun 5, 2024

Thanks Joshua! I'm glad we could work it out... 12 football paddles with text on them is a very small order, but I always want to make it financially possible for my customers. Just goes to show you you'll never know unless you ask. Hope they come in handy for your football draft!

Response from Better Bidders Inc.Jun 5, 2024

Ouch! Well, while I CAN'T agree with your sentiment here (or the pretty hurtful rating tbh) I WILL say that our communication was spot on, every time, and without delay. Though you're probably referencing the high cost of shipping and rush charge on your order, (I think you thought maybe the $100 was the shipping cost?) I DO have it noted in our order confirmation email and on the order confirmation itself, that rush charges are NOT shipping) Also, I discounted BOTH rush and shipping to the tune of $385 ($185 on the rush charge and $100 on the shipping) as a courtesy (because I'm a nice guy and I can do that). 2-day express shipping on a (large, heavy, 640 ValuePRO paddle order) 64lb package isn't cheap (like around $600) so I completely understand your frustration. We don't typically include the cost of S&H on our order confirmations or estimates because it DOES take a bunch of time to estimate and calculate. Additionally, we DON'T ever charge more than the promised shipping method, even if we had to ship it more quickly because we were behind. But I'm going to take all of this to heart and now make a point of calculating shipping ahead of time (or a close estimate) for larger orders like yours so that there aren't any surprises when the receipt comes. I think that's fair and probably a good transparent business practice anyway. Lord knows everything has gotten so stupid expensive these days, including shipping! So thank you for spurring on that change. You said you won't do business with us again in the future, but I hope you'll feel better that you affected a change here in how we do business. Thanks again-- John