BEA
Website Lead Times Are Lies
I tried to place an order online for a product advertised as being produced in 5 days. I could not place the order online and instead had to fill out a quote request. Then it takes 5 business days to set up a consultation request. When I called and talked to a representative, they told me that lead time for this item is FIFTEEN business days. On top of that frustration, I could barely understand their words between the accent and background noise and echo from their phone. Had I known the lead time was 3x longer than listed on the website, I could have prepared better. As it stands now, I have to scramble to get my items from a different vendor. I awarded 1 star because the price. Next year, I will not attempt to use this vendor for our industry conference.
Response from pc/nametagSep 23, 2026
Hi Bea, thank you for sharing your feedback. Although some time has passed since your review, we value the opportunity to learn from it and have used it to make improvements to our processes. We remain committed to continually improving and providing a better experience for every customer.