Better Bidders Inc.Reviews of betterbidders.com

communication wasn't strong, product is good

John produces quality work but is slow to respond to emails and you have to constantly follow up with him. I sent a request for a reorder in August and told him I had an event on December 1. He sent me the paddles late and they had the wrong logo. He should improve his communication and timeliness with this customers.

This was by far the most stressful order I have placed with Better Bidders over the last few years. I placed my order over a month in advance of my event. The day my order was due to arrive I contacted BB for a tracking number. John told me they were behind and were just sending the order that day, three days before my event date. The order did not arrive until three days after the event date I had given in my order. Having worked with John in the past I thought ahead and added a week to my 'due date', so the order actually arrived five days before my real event. Had I not done that, the order would not have arrived and I am not sure what we would have done during our live auction on that short notice.

The downfall here is the lack of a customer service mindset. I had to contact the business multiple times just to place an order and after purposefully ordering our paddles early to prepare for our event, our order was consistently pushed back because "we had time" in favor of other orders. After being told it took 2-3 weeks to receive, it ultimately took about 5 weeks. And I had to be the one to reach out about the status. After being told it was good to arrive by a certain date, they supposedly had a major printer issue - which is very unfortunate - but they didn't contact their customers to let them know there was an issue and expect delays, they just didn't say anything and again waited for us to reach out about our missing product. Ultimately the product arrived and are great, but the lack of a strong customer service model probably will keep us from working with them again.