customer C.
Great service and communication.
Great service and communication.
We are Better Bidders™, and we've created live-auction products that bring life and fun to auctions. If you are looking for professional auction paddles for your live auction event then you've come to the right place!Since 2003, John Murphy has personally produced thousands of orders for his more than 4,000 (mostly) non-profit customers' fundraising gala events and paddle raises. Born from a desire to bring better tools to the marketplace for fundraising, our paddle products stand above others in unique, detailed designs, superior reusable plastics, a wide breadth of plastic options, a "missing-paddle" fill-in service, and a personal, "can do" approach to bringing your paddle ideas come to life.At every step of your journey John is your one and only point of contact. He is it. And he does it all. No big, faceless, promotional products company or other inexperienced sign or print shop that "can" make a paddle, but rather a veteran in the live auction fundraising space with years of creative ideas, best practices, and applied knowledge beyond all others. Trusted by Christie's Auction House, Sotheby's, and nearly every other major auction house, we bring quality and our personal touch to everything we do. Reach out to us and find out for yourself!John Murphy, Owner
Better Bidders Inc. (betterbidders.com) has 575 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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customer C.
Great service and communication.
Grace
Love Better Bidders. They are fast, responsive, and efficient!
Laura V.
Initially, John was very responsive and all was well through the ordering process. Several weeks before our event, we left multiple voicemails and sent emails that were ignored. We were getting very nervous as to whether or not we would receive our paddles in time for our event. John finally answered the phone one day just over a week before our event. He complained about how much he had to do, and how much it was going to cost him because he was going to have to send our order out on a priority basis. It sounded like he thought this was our fault. I had the impression that he wanted us to say, "Oh, gosh, we'll pay for expedited shipping." We didn't do so, though had we known from the beginning that we were going to have to pay for expedited shipping prior to placing the order, that would not have been an issue. John also mentioned that "this always happens". My suggestion is that if this "always happens," change your due dates & deadlines for ordering so that you can meet them without causing your company additional expense. The product itself was as advertised, we did receive the paddles in time and they looked great.
Response from Better Bidders Inc.Jul 1, 2024
Hi Laura - Thanks for taking the time to post a review. They really are important to us. I would like to state that I would never ignore my customers; I am often not at my desk but rather producing paddles, and I do my best to reply (more often via email as it takes less time) as best I can. I run this company as a one-man show and will at times not get back right away. Getting promised orders out will always take precedence as that is what ultimately matters the most to my customers. All correspondence was spot on (including samples being sent out) right up until 2 days before the paddles were due to be shipped out according to our order confirmation. I appreciate that my customers have SO many things to coordinate in preparing for their events, I really do. Having 40 orders in the que at any one time IS a challenge, but I will continue to try and do better with my communications. Just another thing; I don't "complain" about anything other than when equipment goes down. Then I complain A LOT. But I love what I do, I love my customers, and I will always do right by them. I'm constantly picking up shipping costs for expedited delivery and it's not a problem for me. Running 15+ orders through here for any given weekend means I will need to utilize different shipping methods to meet my obligations. But that's not my customers' problem and I make sure of it. I really do appreciate your business Laura- John
Project
We use these paddles for research projects and they worked so well! We travel with these paddles and they are light weight and do not get destroyed or worn in the travel.
MM-P
Easy to order and explain what was needed for a custom order. Order arrived on time. The auction paddles were clean and of great quality. Will be able to use many, many times!
Greg
Great work and on-time delivery.
Michael R.
The quality of work and great service are simply the best in the business!
allison
Better Bidders was so great to work with! They were fast and made the process very smooth! We loved getting to see a proof before printing!