Better2KnowReviews of better2know.com

I ordered a COVID-19 antibody kit for £139, which I received after 6 days. The blood collection guide was not so clear, and then I was also getting an error message when I was trying to register the date of my sample online. I tried to contact customer service several times regarding this problem, as I was previously informed that my sample will not be run if the date of collection is not registered online. I called and emailed them several times since four days ago, but I only got a reply yesterday night to acknowledge that they have received my emails, but still no answer regarding the problem with the registration of the date of the sample. Before buying the test, they had informed me that results will take up to 48 hours. However, they now say that the laboratory is very busy and they do not have an idea on when my results will be ready. I had posted my sample with royal mail special delivery as I needed these results urgently. Update: after my complaint, my result was posted on my online account yesterday, with a delay of one day (3 days after the lab had received my sample). The result was a number for my antibodies titer (1.626) with the indication "very high", which made sense to me, as I was previously hospitalised with covid disease some months ago. However, when I asked for a copy of my report similarly to what we always receive for any blood analysis (indicating the details of the test, such as the date, the name of the laboratory, the range of values corresponding to low and high levels of antibodies etc), I was informed that a report is not available.

Really good communication - they answers phones very quickly, and give very good advice, If needed again, I'll be back. I highly recommend.

Very good customer service. I was kept updated at all times via regular emails. Home test kit arrived on time and results were available within 24hours. Had to call the company for some extra queries and was given helpful concise information.

Scam of a company. Tracking number was not accessible for over a week. Tried to cancel the service multiple times well in advance and requested a refund. All emails to the lady in “patient services” who they have an issue with me naming and customer service were ignored and no refund issued and web chat only told me to email customer service. Buy from a different company.

Ordered a COVID test for myself and friends for holidays live in rural NE Scotland was sceptical of 24 hour return and results in 48 hours but better to know did it and well within time frames. Always someone at end of phone evening and morning I’m delighted with the service staff and turn around will be recommending to anyone needing a private COVID test

Very kind and helpful people and very efficient service.

Thank you for going the extra mile for me, much obliged Now I can fly to SA & be safe in the knowledge that all will be fine

I have used the service twice this year as I have to fly to my job and have needed the covid certification. Their customer service approach is excellent. They are very attentive and responsive to your questions. I am impressed.